1. 1
Cherwin L Ceylon
Curriculum Vitae Home 011 692 2355
6 Coughariver Street Mobile 083 204 8780
Randfontein E-Mail: Cceylon@fnb.co.za
1765
CARREER OBJECIVES
 I can use my skills to succeed in a stimulating and challenging environment, building the success of the
company while I experience advancement opportunities.
 I want a highly rewarding career where I can use my skills and knowledge to help the company and my
co-workers be successful.
 I can use my talents and skills to grow and expand exceling in different fields with hard work,
perseverance and dedication.
 I can use my experience and education to help the company meet and surpass its goals excellence and
establish an enjoyable career for myself.
EDUCATION
 Matric Certificate
 Certificate in Banking Service (NQF 5) 1 Feb 2006.
 Bcompt (Accounting Sciences) Completed 2011
 Current Studies: Postgraduate Diploma in Internal Auditing
 UNISA Student Number: 36355909

2. 2
PROFESSIONAL EXPERIENCE
FNB Points of Presence
Role: Auditor C
Date : 24 Sept 2013 to date
Job description:
 Conducting and documenting moderately complex audit projects.
 Responsible for carrying out audits following prescribed audit programs
 Manage costs / expenses within approved budget to achieve cost efficiencies
 Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and
appropriate solutions
 Cultivate and manage objective working relationships with a variety of stakeholders, including end-users,
SME’s, project managers and senior staff members
 Maintenance of expert knowledge on relevant legislative amendments, industry best practices and
provision of proactive advice and solutions to relevant stakeholders
 Pre-administration audits – conduct administration checks of prospective client companies so as to
evaluate their suitability and provide assurance to the bank.
 Comply with governance in terms of legislative and audit requirements
 Develop, maintain and implement relevant audit processes in line with audit strategy
 Prepare and compile information to conduct meaningful audits.
 Conduct agreed audits according to agreed process and audit criteria and compile reports based on the
findings of the audit review and highlight any areas of risk to the bank.
 Improve business decisions by providing accurate and reliable business intelligence (information) together
with analysing trends and data
 Plan and manage performance, skills development, employment equity, talent and culture of team in order
to improve innovation, achieve efficiencies and increase competencies
 Manage own development to increase own competencies

3. 3
FNB HOME LOANS
New Business Consultant
Date: 21-02-2009- 20 Sept 2013
Job description:
 To build, maintain and develop rewarding relationships with designated market
 Drive the achievement of specified targets
 To constantly ensure that communication is filtering through to all parties
 Facilitate sales process with Estate Agent, FNB Sales consultant, seller, purchaser and attorney
 Ensure maximum share of FNB new business through sales generated via Estate Agents.
 Follow through all deals in the value chain from receipt of OTP up to registration.
 Liaise with Estate Agents, FNB Sales Consultants and Attorneys to ensure smooth application process for
purchasers of Quick Sell process.
 Investigate decline reasons and assist with the motivations of applications where there is potential merit
for credit to re-look the applications.
 Handling and effective resolution of customer complaints
 Provide regular feedback to Estate agents on progress of finance applications.
 Training of business partners on Home Loans products, processes and policies
 Build relationships with Collections and Credit department.
 Image at all times being exceptionally knowledgeable in your Maintain a professional specialist field.
FNB HOME LOANS
Operational Pricing Specialist – National
Date: 13-08-2008- 20-02-2009
Job description:
 Interaction with staff and customers on rate rebates giving timeous replies to queries and requests.
 Provide input on how to optimize our pricing strategies in terms of changing our pricing curve.
 Validating that the pricing model is correct at all times.
 Identify and articulate multiple pricing solutions,
 Be thorough and give attention to detail.
 Requiring creative and innovative thinking, judgment and the development of new approaches with regard
to pricing.
 be highly numerate
 have knowledge and understanding of the financial dynamics of a financial service provider
 good communication and presentation skills both written and verbal
 have highly developed computer literacy skills including knowledge of Word, Excel, PowerPoint, Access
 have sound analytical and judgmental skills to solve practical problems
 intensely curious
 have good understanding of Risk management
 must have a strong passion for good customer service

4. 4
FNB HOME LOANS
Sales Support Consultant – Gauteng Region
Date: 1-10-2007 – 12-08-2008
Job description:
To support the Regional Sales Manager / business partners / consultants in relation to:
1. Rate discount requests that benefits the client and the bank.
2. Day to day resolution of queries pertaining to Credit, 2nd level of escalation when call Centre outside
SLA and to resolve it.
3. Building and maintaining of relationships telephonically to retain business.
4. NTU’s to be followed up and assisting in trying to retain business
5. Assisting with client queries when required and to resolve it.
6. Understanding of Hogan / Nas / Excel to assist with queries and keeping various schedules updated.
 Responsible for the successful resolution of all incoming calls / queries / emails from various sales
partners , sales consultants and attorneys within SLA
 Responsible to ensure that all applications are followed through until registration within SLA
 Responsibilities also include the following:
1) Bond Administration – Confirm bond applications in terms of credit requirements.
2) Bond Tracking (Intake – AIP – FA – REG – Payout) – Monitor applications through the process in
accordance with Service Level Agreement.
3) Consultant Liaison – Update consultant telephonically or electronically of deals status when required
4) NBP Liaison – Liaise with NBP regarding any outstanding information required.
5) CRC Liaison – Liaise with CRC as to escalation of queries / outstanding issues
6) Pipeline – Monitor / Drive payouts within SLA
7) Attorney liaison - Liaise with Attorneys to ensure speedy registrations and good relationships
 Client Service – Adhere to our client service ethic and FNB values

5. 5
ABSA Retail Credit Evaluation Services
Credit Officer
Date: 18-06-2007 – 1-10-2007
Job description:
 Motivate credit applications
 Provide relationship consultants with the relevant “credit support” to ensure that a client focus is
maintained
 Assess pay/no pay motivations and motivate the appropriate excesses. Assess more difficult referrals.
 Manage out of order accounts with the Relationship Managers, if necessary
 Develop specific strategies for clients in order to rectify out of order accounts
 Monitor client accounts timorously and in accordance with specific policies
 Adhere to ABSA Credit Risk model
 Adhere to Service Level Agreements (SLA) that have been defined
 Highlight process and procedure inefficiencies to the Credit Team Leader
 Communicate appropriate status and progress to the Credit Team Leader
 Apply credit policy and procedures
 Daily referrals
 Manage excess reports
 Follow up and account normalization
 Meet the Banks service standards
 Reviews
 Manage irregular accounts
 Limit increase
 Monitoring & Control of large deposits
ABSA Home Loans
Processing Officer
Date: 01-02-2006 – 17-06-2007
Job description:
 Processing of loan applications
 Credit rating on Customers
 Calculation of repayments.
 Home loan process Allocations, Scoring of Applications
 Requesting of valuations and following up
 Final granting of application

6. 6
SKILLS AND KNOWLEDGE PROFILE
Job related skills achieved to date:
 Problem solving
 Teamwork
 Conflict handling
 Pastel accounting v l.2
 Passion for customer service and maintenance of customers.
 Creative problem solver.
 Proven negotiation skills.
 Display a Professional Image.
 Proficiency of all Microsoft Office applications i.e. MS Word and Excel
 Fluency in Afrikaans and English.
 Accuracy and attention to detail
 Proven ability to work with figures and under pressure
 Intrapersonal Resilience And Stress Management
 Leading and managing planning and organising
 Functional Business Insight And Risk Awareness
 Intrapersonal Assertiveness
 Communication Verbal And Written Communication (Inc. Listening)
 Communication Influencing And Impact (Inc. Negotiation)
 Cognitive Judgment And Decision-Making
 Cognitive Analysis And Attention To Detail