1. The SagaThe Saga
of theof the
LoanerLoaner
LaptopLaptop
A parable byA parable by
Chad H. QuellaChad H. Quella

2. PC Support SolutionsPC Support Solutions
►Fix it over the phoneFix it over the phone
►Send it into PC Support (2-3 day wait)Send it into PC Support (2-3 day wait)
 Don’t send AC adaptor!Don’t send AC adaptor!
 Include FedEx acct # and Internal Billing #Include FedEx acct # and Internal Billing #
 UseUse StandardStandard Overnight ShippingOvernight Shipping

3. 7101302

4. PC Support SolutionsPC Support Solutions
►Fix it over the phoneFix it over the phone
►Send it into PC Support (2-3 day wait)Send it into PC Support (2-3 day wait)
 Don’t send AC adaptor!Don’t send AC adaptor!
 Include FedEx acct # and Internal Billing #Include FedEx acct # and Internal Billing #
 UseUse StandardStandard Overnight ShippingOvernight Shipping
►Send it to Dell (1-2 week wait)Send it to Dell (1-2 week wait)
 PC Support gives you Dell’s 800 #PC Support gives you Dell’s 800 #
 Dell sends you a boxDell sends you a box
 You send your laptop (minus hard drive)You send your laptop (minus hard drive)

5. Loaner LaptopLoaner Laptop
►Logon to Outlook Web AccessLogon to Outlook Web Access
 Tell your FT and FS know you have a loanerTell your FT and FS know you have a loaner
 Ask someone to forward needed filesAsk someone to forward needed files
►Sign reports, Holiday device report, InstallSign reports, Holiday device report, Install
completion report, etc.completion report, etc.
►Time Trak: your Enterprise username/pswdTime Trak: your Enterprise username/pswd
 Send approx. daily hours to FS by 9AMSend approx. daily hours to FS by 9AM
MondayMonday
►Set up MSM/NterviewSet up MSM/Nterview
 Utility & instructions at top center of desktopUtility & instructions at top center of desktop
 Follow instructionsFollow instructions in orderin order

7. Loaner LaptopLoaner Laptop
►Download Access Point FirmwareDownload Access Point Firmware
►Make sure you have the latest IHT andMake sure you have the latest IHT and
BinariesBinaries
►Plug in & set up USB attachmentsPlug in & set up USB attachments
 your printer(s)your printer(s)
 Symbol ScannerSymbol Scanner
 BlackBerryBlackBerry
 WinTV attachmentWinTV attachment

8. When you get your laptop backWhen you get your laptop back
►Download Access Point FirmwareDownload Access Point Firmware
►Download MSM folders and test NterviewDownload MSM folders and test Nterview
►Make sure you have the latest IHT andMake sure you have the latest IHT and
BinariesBinaries
►Set up Cellular Modem Test ToolSet up Cellular Modem Test Tool
 Remove DRFCL Tool 2Remove DRFCL Tool 2
 Plug in a USB Cell Modem & try out Test ToolPlug in a USB Cell Modem & try out Test Tool

9. When you get your laptop backWhen you get your laptop back
►Plug in & set up your printer(s)Plug in & set up your printer(s)
►Plug in & set up Symbol ScannerPlug in & set up Symbol Scanner
►Plug in & set up your Verizon USB ModemPlug in & set up your Verizon USB Modem
►Plug in & set up your WinTV attachmentPlug in & set up your WinTV attachment
►Set your wifi power management to HighestSet your wifi power management to Highest

10. When you get your laptop backWhen you get your laptop back
►Return loaner to storage site as quickly asReturn loaner to storage site as quickly as
possiblepossible
►Notify FS and FT that you’ve returned itNotify FS and FT that you’ve returned it
 Report any problems with loanerReport any problems with loaner
►Don’t go on any moreDon’t go on any more
naughty websites!!!naughty websites!!!
►Questions?Questions?
►Thank You!Thank You!