This document provides advice for managing a technology company, focusing on continuously improving and adapting to problems through experimentation and a focus on customers. Key recommendations include failing and pivoting quickly from experiments, focusing on one task at a time done well, using technology to solve problems, personalizing the customer experience, providing value to customers, prioritizing a positive customer service experience, and constantly exploring and improving technology.

1. goibibo
Silent (R)evolution

2. Fail fast. Pivot faster …

3. One thing at a time … and that
done well.

4. Best thing to throw at a problem
is tech.

5. Managing external inventory
(supply side) at scale

6. Mobile vs web – it depends !

7. Personalization

8. Curation

9. Wallets – gocash

10. Network effects

11. Customers will come if they see
value.

12. Hiring - attitude matters. Skills
can be taught.

13. Give back value … to the
customer.

14. Rock-star customer service.

15. Focus on the customer
experience. End to end.

16. Explore new tech … all the time.

17. Rinse and repeat … your tech
stack.

18. Open source – consume and
give back

19. Lean is in.

20. Be aggressive .. Yet humble.

21. #goKarde