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Social Marketing Conference:
Changing Behaviour Through
       Communications
      30 November 2011


           www.charitycomms.org.uk
         www.twitter.com/CharityComms
        www.facebook.com/CharityComms
Thinking outside the box: Using charity budgets effectively
               David Bowles, Director of Communications
We’ve changed the way we
          campaign

• RSPCA campaigning since 1824
 mainly on legislation eg AWA 2006
• Less opportunities to achieve
 legislative change
• Recognised issues less about animal
 welfare, more about people =
 behaviour change
• Here’s the problem…
• 1 in 5 people who bought a
 puppy within the last two
 years no longer have their
 dog.                         Number of healthy dogs and cats euthanased
                                      by the RSPCA, 2005 - 2010
                1800


                1600


                1400
                                                                              Dogs
                1200                                                          Cats

                1000


                800


                600


                400
                       2005       2006     2007          2008   2009   2010
                                                  Year
Puppy buying: What are the
        causes?
Well that’s another fine mess
Society’s got us into…
Tackling the issues on a
charity budget
GetPuppySmart.com case
study


Aim:
• To slow down the puppy buying
 process by providing people with a
 one-stop-shop for information about
 getting a puppy, in a fun and light-
 hearted way.
Key competing forces
Strategy
Achieved an
average 30%
open rate
Setting your KPIs
GetPuppySmart.com
Challenges and summary

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Using charity budgets effectively