Here are the top ten reasons we believe 2019 is the year of the bot and some tasty visuals to back up our chat: 1. Trust 2. Tipping Point 3. Experience 4. Awareness 5. Winner Takes All 6. Uptake 7. Usage 8. Conversational Commerce 9. Natural Language Processing 10. Multi-Channel Original post here: http://www.sayitnow.ai/news/2019/1/14/top-10-chat-bot-info-graphics-or-why-2019-is-the-year-of-the-bot Alexa Skills, Conversational commerce, messenger skills and chatbots all covered here