1. Children’s Emergency Services
Department of Emergency Medicine
1540 E. Hospital Drive
Floor 2, Room 2-650Z
Ann Arbor, MI 48109-4205
(734) 232-0191 office
(734) 232-3812 fax
April 17, 2016
To Whom It May Concern,
It is with great pleasure I write this evaluation summary for Chelsea Kasperski. Chelsea is a Saginaw Valley State
University graduate student studying Health Administration and Leadership. Beginning January 2016, Chelsea
and I worked collaboratively to implement a Unit Based Safety Huddle process for Children’s Emergency Services
(CES). The CES Unit Based Safety Huddle was implemented on March 7, 2016. In my 30 years as an advanced
practice health professional, I would be hard-pressed to identify a student who has been so single-mindedly
focused and motivated as Chelsea to succeed.
Throughout each interaction, Chelsea distinguished herself as bright, motivated, insightful, compassionate, and
energetic. Her overall communication skills, both written and verbal were outstanding. Chelsea always spoke
with conviction and passion around patient and staff safety.
Chelsea was courageous and willingly and actively led several multidisciplinary meetings throughout the change
process. Chelsea was able to quickly adapt each presentation to the different stakeholder groups. Chelsea was
highly creative each time and able to think outside the box. She was capable of presenting a different
perspective in favor of those that do the work. Chelsea was NOT a “yes” person and advocated for evidenced
based practices and best outcomes for patients, staff, and the unit.
Chelsea consistently used two way communication to motivate, support, and encourage staff to become the
drivers of their work. Chelsea was confident in her approach with staff and empowered by listening, coaching,
and informing. This area was one of Chelsea’s greatest strengths. Chelsea was friendly, approachable, non-
threatening, and non-judgmental in her approach with staff and the leadership team. Chelsea was trustworthy,
honest, and forthcoming. Her strong communication between staff and the CES leadership team led to
enhanced problem solving, decision making, and improved patient and staff outcomes.
It has been an honor and pleasure to work with such an accomplished young professional. Our short time
together is memorable and our accomplishments will never be forgotten. Chelsea was a highly valued member
of the CES leadership team. Chelsea demonstrated ongoing passion, commitment, and dedication. Her
strengths of safety huddle expert and commitment to quality and safety made her an invaluable member of our
team. The CES leadership team is truly grateful for Chelsea’s efforts. I expect nothing less than a promising
future for this young lady.
Sincerely,
Kelly Baird-Cox, MSN, RN, CPNP, CPEN, CEN, NE-BC