7. Copyright 2007, Information Builders. Slide 7
Self-Service Business Intelligence and Analytics
IT Business
The Business Takes Ownership Of Process And Intelligence
Forrester highlights that IT is losing its control over business intelligence platforms, tools and applications often due
to IT’s inability to operate at the increased pace of the business. The report also notes that business process
management, again a traditional domain of IT by-and-large, is increasingly becoming the domain of other functions
as “a new class of users demands more user-friendly, self-service features to automate ad hoc processes without
expensive and scarce IT resources.”
- Forrester Research
8. Who Needs It?
Business Intelligence & Analytics
Business Analyst
Operational Worker
Data
Scientist
Partners
Customers
Data Mining
Statistics
Predictive
Spreadsheets
Data Discovery
Query & Analysis
Managers
Mobile Apps
Portal
e-Statements
In-store Kiosk
Supplier,
Distributor,
Retailer Portals
Decision Support Apps
Reports
Performance Metrics
Event-driven Alerts
Dashboards
Scorecards
Powerpoint
Production Reports
Back Office Operations, Partners, Customers22% 78%
9. Self-Service BI & Analytics for Everyone
Information Builders’ Strategy for Customers
Pervasive (Operational) BI and Analytics
Employees Operational
Reporting & Alerts,
Decision Support,
Performance
Benchmarks
Operationalize
Insights,
Change Culture,
Optimize Processes
Performance
Benchmarks,
Information
Exchange
Partners,
Suppliers &
Distributors
Operational
Optimize Supply
Chain,
Meet SLA’s
Eliminate Waste
Customers,
Citizens, Patients
& Students
Vital
Self-service
Experience,
e-Statements
New Revenue,
Loyalty/Retention,
Public Awareness
Data Monetization
Back-Office BI and Analytics
Executive
Management
Strategic
Metrics
Dashboards
Scorecards
High-level
Decision-making
Analysts Analytical Analytics
Advanced Analytics
Generate Insight,
Identify Problems
& Trends
Organizational
Role
Analytical
Requirements
Analytical
Users Results
10. The Power of Broad Analytic Adoption
10
1. Generates insights
to fuel new ideas
2. Leads to monetization
strategy and growth
11. Data Monetization
Information as a revenue generating product
New opportunities from the data you have
Adding value by adding data
Big data drives new opportunities
The New Customer Online Experience
Self-service insight
Consumer loyalty
Competitive differentiation
Educating your customer through insight
Driving Profit Through Behavior
Comparative benchmarking
Employee performance
Partner performance
Eliminating Fraud, Waste and Abuse
11
Driving Revenue and Profitability From Your Data
16. IT Developers Management Operational Employees Business Partners Customers
Tools for IT and Analysts; InfoAppsTM for the Masses
Self-Service BI and Analytics for Everyone
16
App Studio InfoAssist+
Data
Discovery
Predictive
Analytics
Social
Intelligence
Search
Location
Intelligence
Reporting Query and
Analysis
Dashboards
Generate & Deploy Insights
InfoAppsTM
Dashboards &
Scorecards
Governed Self-service
Reporting
Mobile InfoApps
E-Statements
Data Discovery
InfoApps
Predictive InfoApps
Search & Social Analytic
InfoApps
Portal
Create your
own App Store
experience
Operationalize Insights & Monetize Data
Business Analysts
17. Total view of the business
Proactive vs Reactive management
Management
Operational Workers
Business Partners
Customers
Roles and Responsibilities
17
Self-Service for Everyone
Business Analysts
Information
Technology
Publish Visualizations, Reports and
Dashboards
Create highly Interactive analytic
Apps for the masses.
Leverage Analyst content
Manage and govern data.
Operationalize insights
Real-time decision-making
Optimized business processes
Drive performance/accountability
Align partner performance
Ensures SLA’s are met
Improved customer experience
Improved experience/loyalty
New revenue