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Feedback   Revolution  qr The business solution for client retention and increased referrals!
Executive Summary
What We’re Going to Cover Situation Overview Old vs. New Why? Q&A www.feedbackrevolutionqr.com
Situation Overview The economy is struggling at best and people are demand more for less.  The internet gives people information, opinions and deals.  How do you retain, attract, generate referrals and grow during these times?
The Good Old Days Customers told the owner what they liked and didn’t. Direct feedback!
Did you know Charles Darwin's half cousin invented the “modern” questionnaire… Estimated 1899
Fast Forward to 2011 The Comment Card It’s not direct feedback but gave businesses the illusion that they knew what was happening!
But there are problems… 70% of guests don’t fill them out Wrong questions  - 0 correlation to future growth Tabulation It’s not actionable - information
Let’s not forget Never taken out of folio Only the positive ones make it to the office Only “good” customers get them The receipt mistake - FORGOTTEN
It’s Time
Museum
Check Outwww.feedbackrevolutionqr.com Thank you!

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Comment card

  • 1. Feedback Revolution qr The business solution for client retention and increased referrals!
  • 3. What We’re Going to Cover Situation Overview Old vs. New Why? Q&A www.feedbackrevolutionqr.com
  • 4. Situation Overview The economy is struggling at best and people are demand more for less. The internet gives people information, opinions and deals. How do you retain, attract, generate referrals and grow during these times?
  • 5. The Good Old Days Customers told the owner what they liked and didn’t. Direct feedback!
  • 6. Did you know Charles Darwin's half cousin invented the “modern” questionnaire… Estimated 1899
  • 7. Fast Forward to 2011 The Comment Card It’s not direct feedback but gave businesses the illusion that they knew what was happening!
  • 8. But there are problems… 70% of guests don’t fill them out Wrong questions - 0 correlation to future growth Tabulation It’s not actionable - information
  • 9. Let’s not forget Never taken out of folio Only the positive ones make it to the office Only “good” customers get them The receipt mistake - FORGOTTEN
  • 12.