ChinaNetCloud - OaaS Operations-as-a-Service - HostingCon - Sep 2014

OaaS
Operations-as-a-Service
By Steve Mushero
Sep, 2014
Build & Manage Servers Optimize & Manage Servers Manage Cloud Servers Copyright © 2014 ChinaNetCloud

Big Exciting Internet
3,500
3,000
2,500
2,000
1,500
1,000
500
0
Internet Users (in millions)
80%
76%
73%
56%
49%
47%
1994
1996
1998
2000
2002
2004
2006
2008
2010
2012
2014*
Source: Internet Live Stats
Note: * estimate for July 1, 2014. Growth in percentages
Running the World’s Internet Servers www.ChinaNetCloud.com

Use every day for everything

Touches Every Part of Life

But not everything is happy

Internet is hard to manage

Clouds make it easier; right?

Clouds make it easier; right?
 Yes, in some ways
 No, not in many ways
 Simpler
 But more complex
 AWS Core Manuals – 5,000 pages !
 33 Main Services !
 5 ways to do everything

AWS Basic Services

So many options . . .
 Lots of clouds – AWS, Azure, Aliyun, . . .
 Lots of tech – PHP, Java, Ruby, Node.js, Python…
 Lots of DBs – MySQL, Pgsql, Mongo, Oracle . . .
 Lots of other moving parts – Caches, Queues . . .
 Lots of architectures, networks, and ways . . .
 How to put it all together ?
 And then how to manage, monitor, and update it ?

Imagine a World
Where all this is managed for you

Imagine a World
Where Expert teams are working for you

Imagine a World
Where you focus on core Business, $

Imagine a world
Where everything is taken care of

Operations – as – a – Service

OaaS – Definition
 Operations Outsourcing, a Service
 3rd party experts manage the servers
 3rd party experts manage the systems
 3rd party experts take responsibility
 You get the benefits and the value
 Operations is the Service

OaaS
Operation Service Building
New
System
Taking
Over
Existing
System
All
Public
Clouds
Physical
Servers
& Private
Clouds
7x24
Monitoring
Database
&
DBA
Security

OaaS – Operations
 Complete IT Operations Team
 Extension of current Team
 World-class ops service
 Best-practices & Configs
 Setup & Audit / Optimize
 Monitoring
 Backups
 Everything
 Requests
 Problem resolution
 Documentation
 Load Testing
 Upgrades
 Root Cause
 Recommendations

OaaS – Operations
 Full Stack
 All layers
 Except Code
 Except Content
 Except Data
Application Support
Magento, Hybris, Drupal, Wordpress, Custom
Web & App Server Support
PHP, Java, Python, Ruby – New Relic
Managed Security
Firewalls & IPS, Audits & Scans, modSecurity
Database Services
MySQL, MongoDB, PostgreSQL, Hadoop
Device Management
Servers, Cisco, Networking, Firewalls, SAN
Private Cloud
Xen & OpenStack
Network Services
Physical Server
Dell, IBM, HP
Public Cloud
AWS, Ali, Others
IDC, CDN, SDN (Algoblu)
Data Center Partners
ChinaNetCenter, ChinaCache, 21ViaNet, Rackspace
Monitoring

OaaS – Service
 Monthly Service
 Priced by Server
 Cancel any time
 World-class service
 With SLAs
 Frequent Reports
 Analysis & Improvements

OaaS – Building New Systems
 Architecture
 Design
 Documentation
 Build
 Manage

OaaS - Taking Over Existing Systems
 Audit
 Investigate
 Improve
 Optimize
 Document
 Manage

OaaS – All Public Clouds
 Experts
 Best practices
 Monitoring
 Migration

OaaS
Physical Servers & Private Clouds
 Larger-scale
 Lower cost
 Mixed & Hybrids

OaaS – 7x24 Monitoring
 Alerts
 Response & Fix
 Keep it running

OaaS – Database & DBA
 Performance
 Security
 Reliability
 Replication
 High-Availability
 Best configuration

OaaS – Security
 Best practices
 Hardened Configs
 Firewalls
 iptables
 Monitoring
 Scanning

OaaS – 5 Key Benefits
 Reliability
 Performance
 Scale
 Security
 Cost Savings

OaaS Benefits – Save IT’s life
 Do things that should be done
 Never enough resources or time
 Let IT sleep & have a life

OaaS Benefits
Let IT Focus on Value Add
 IT is close to business
 They coordinate
 Know key issues
 Focus on future
 Focus on success

OaaS Benefits
Focus on Business
 Treat Servers as Utility
 Just like the cloud
 Outsource non-core
 Succeed at your core

Case – OMP The Paper
The Challenge
 New system
 Flexibility to grow quickly
 Complex Network & System
 Scale up to millions of users
The Solution
 Project Coordination
 Complete Documentation
 Deep Security
 Successful Launch
 24x7 Monitoring & response

Case – LA MIU
The Challenge
 No Documentation
 Unstable
 Not Secure
 IDC problems
 Reliability problems
“Thanks for keeping our site up
and fast during our fast growth”
LA MIU Chief Operating Officer
The Solution
 Takeover System
 Moved IDC
 Rebuilt 100%
 Scaled 10x, same hardware
 Very stable

Case – QOROS
The Challenge
 Large Real-Time system
 Complex Network
 Limited Docs
 Stability Issues
The Solution
 Takeover System
 Monitor 24x7
 Continual optimization
 Enhance security

Case – QOROS
The Challenge
 Migrate System
 Cost savings
 Scale & Performance
 Moved from HK
 To AWS
The Solution
 Cost objectives achieved
 Improved performance &
reliability
 Easily scalable
 Growing

New IT – OaaS
The Future
IT = OaaS + IaaS
Focus on core business
Many benefits
Low cost
The Future

Thanks from ChinaNetCloud
Pioneers in OaaS – Operations as a Service

ChinaNetCloud
Shanghai Headquarters:
X2 Space 1-601, 1238 Xietu Lu
Shanghai, 200032 China
T: +86-21-6422-1946 F: +86-21-6422-4911
Beijing Office:
Lee World Business Building #305
57 Happiness Village Road, Chaoyang District
Beijing, 100027 China
Sales@ChinaNetCloud.com
www.ChinaNetCloud.com
Silicon Valley Office:
California Avenue
Palo Alto, 94123 USA

ChinaNetCloud - OaaS Operations-as-a-Service - HostingCon - Sep 2014

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