This curriculum vitae summarizes Chirag Shah's experience in business intelligence and data analysis. He has over 15 years of experience in roles managing BI teams and developing reports and dashboards. His technical skills include SAS, SQL, Excel, and Microsoft BI tools. He holds a Bachelor's degree in Commerce and certifications in Visual Basic and Agile fundamentals. His most recent role was as Manager of Business Intelligence at Bankwest Australia, where he led a team of analysts and automated many reporting processes.

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CURRICULUM VITAE
CHIRAG SHAH
Phone (M) 04 5045 7878
E-mail shahcp1008@yahoo.com
Objective
With extensive experience in leadership and managing business intelligence and data processing
with highly advanced data ware-housing and data mining techniques, I like to prove my potential in
carrying out analytical tasks to offer strategic business intelligence services as a Business Intelligence
Manager.
Demonstrated skills
 Proficiency in data ware-housing and data mining with business analytics
 Strong people management and organisation skill
 Excellent testing, implementation and problem solving skills
 Ability to combine strong analytical skills with business knowledge
 Flexible & open to the new possibilities and enjoy the challenge of change
 Strong at database analysis, in-depth analysis, communication between IT and business
Technical Skills
 SAS, SAS Enterprise Guide (EG)
 Visual Basic 6.0, VBA, PL/SQL query building
 Business Objects, Avaya, knowledge of Tableau
 Proficient in Microsoft products, like
o Advanced MS Excel (Pivot tables/Chart, Slicer, Data merging, Macros, Reports) & MS
PowerPoint
o MS Access (forms, queries, Graphs, nested table, macro, functions, VB, Auto email)
o MS Visio, MS Sharepoint
Education
Bachelor of Commerce - B.Com. (Major -Accounts & Computer) duration 3 years /1991
Certification
 Microsoft Certified Solutions Developer (MCSD) -Visual Basic 6.0
 Agile fundamental, Lean Six Sigma
Employment History
Manager - Business Intelligence
Bankwest Australia, Perth Since September 2010
Responsibilities
 Currently leading team of five business and data analysts in Risk division, responsible for team
management, data extracts, provide insights, dashboard and reports to stakeholders of Bankwest
Risk division.
 Reporting & dashboard, Improving analytics like profitability, staff usage & performance of
business, end to end reporting and insight that derives the right business decisions.
 Creation of a center of excellence for all MI reporting to our Customers where colleagues take
ownership in the delivery of MI.

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 Established strategic business development practices with clarified analysis and interpretation of
business performances.
 Developed & managing ETL process for datasets through SAS as per customer requirement and
quality check to have one source of truth.
 Analysis for internal stakeholder’s business performance, monitoring expenditures against annual
budget, comparative graphs & Dashboard with insights to enable them to make business decision
 Automation of 75% Business Intelligence reporting processes, customized multiple report on one
click which enables team to achieve error free reports and urgent Ad-hoc request in tight in tight
deadline.
 Used Productivity and Continuous Improvement skills to improve processes for the team as well
as other area of Risk division and reduced waste.
 Liaise with stakeholders for their requirements and cascade to the team to achieve the result by
the deadline.
 Support and drive stakeholders to create their team’s Key PerformanceIndicator (KPI). Developed
and maintain few database for Risk Operations to monitor staff performance and their KPI.
 Build and maintain strong relationships with stakeholders within the line of business to ensure
best performance is achieved at all time.
 Take ownership of team goals, leverage available resources and assist with daily roadblocks to
ensure quality and timely deliveries.
 Ongoing support, coaching, cross skilling, training & development of the BI team and enrich them
how to use best tools/technics to effective delivery of results.
 Define team strategy and business plan to deliver against the objectives of the organisation in line
within the risk framework.
 Regular review of BI team performance against their KPI and provide constructive feedback on
their performance against objectives and organisation values.
 Defined in depth process for Business Intelligence with Business continuity Plan which helps to
manage task at the time of unforeseen circumstances.
 Proactively worked on end to end multifunctional project, like evaluating, planning, testing,
execution and controls. Implementation of the Avaya System and liaise with IT service, delivery
team and support team.
 Played key role for the model and system change. Regular catch up/ with IT change team, Project
Manager and Integration Manager. Pilot user for UAT & PVT for upgrades like Windows 8, Office
2010 &2013, Dialler, and SAS 9.3.
Achievements: BI Team People & Culture score 96%, Leader of the Quarter Award 2012, Bankwest
Values Awards, Runners up Award - Risk Division., Team of the Quarter Award - BI team 2013, BI-
Annual Hero Award Winner 2014. Productivity Hero Award for Continuous Improvement. BI-Annual
Hero Award Winner 2015.
GE Capital Ltd, Perth November 2007 – September 2010
Responsibilities
 Dealing with Corporate clients for finance needs.
 Reporting of lending, Risk, profitability, ROE calculation, usage and Life cost to management
 Reports to corporate client for status on weekly, Monthly and quarterly basis from the system with
analysis in Access or Excel with pivot tables, charts Reporting through advanced excel with
Macros and VBA scripting.
 Reports on States delinquency and future termination report through SQLqueries and Pivot tables
and Macros.
 Liaise with Change Manager for process level changes and testing.

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 Developed Quoting Tracker Tool with the help of VBA and MS SQL and Macros, implemented
Australia-wide.
 User manual for Quoting Tracker Tool and Weekly reporting tool for seniors.
 Coordinating business as well as developers in preparation and execution of user tests.
 Whole of life cost against lease comparison with analysis through business objects.
 Involved in process implementation and development.
 Mentoring staff for new implementation or process.
Achievements: One of the Top 5 performers in year 2008 and 2009.Nominated for TWENTY10
project for up gradation system. Best Performer award 2010.
Finance and IT Support Officer July 2003- November 2007
Allied Nationwide Finance Limited, Auckland, New Zealand
Responsibilities
Reporting to CFO and IT Head, I am entrusted with the following duties and responsibilities in the
finance and IT area.
 Transactions upload in the accounting software, solving queries.
 GAP Analysis for Application.
 Developed multi-user application in MS Access/VBA SQL query for Projected Cash flow with KPI
for sales team. More than 30 users updating it daily.
 Defining process flow through MS Visio for the product of the company.
 Writing Test plan, Test summary reports and managing external and internal stakeholders
 Patch testing in Test environment and transfer to Production.
 Defining process flow through MS Visio for the product of the company.
 Co-ordinate with external developer for the incidents in testing and ensure that defects are fixed
specified time.
 Implementation of the new system liaisioning with external stakeholder also involved in finalizing
new system with Vendor.
 Extract data to MS Access from AS400 and analysis of the data & report for management from
time to time.
 Providing of reports through SQL query builder with analysis & Preparation of Monthly MIS
Achievement – Outstanding achievement award for year 2004-2005 for developing inhouse
database software for the company. Special Award for project in year 2003-2004.
Senior Officer July 1996 – November 2002
ICICI BANK LIMITED, Ahmedabad, India
Job Profile:
As Senior Officerworking with legal of retail assets finance of Westernregion of India (hire purchase/
lease/ Loan), I was entrusted with the following duties and responsibilities
 Counseling with customers towards queries regarding Installments of the loans
 Manage branches in western region and monitor their performance
 Inhouse program for Interest working on the finance deal and the report thereof with the help of
MS access and Visual Basic with the daily upload and download of the file from remote server.
 Database maintenance in excels with Macro for desired output on a mouse click.
 Correspondence with the interconnected branches for the legal action to be taken
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