ITFT-Computerised Reservation System

ComputerisedComputerised
Reservation System
(CRS)
PDF created with pdfFactory Pro trial version www.pdffactory.com

A computer reservations system (or
central reservation system) (CRS) is a
computerized system used to store andcomputerized system used to store and
retrieve information and conduct
transactions related to air travel.

• Originally designed and operated by
airlines, CRS were later extended for
the use of travel agencies. Major CRSthe use of travel agencies. Major CRS
operations that book and sell tickets for
multiple airlines are known as Global
Distribution Systems (GDS)

Airlines have
divested most of
their direct
holdings to
dedicated GDS
Modern GDS
typically allow usersholdings to
dedicated GDS
companies, who
make their systems
accessible to
consumers through
Internet gateways.
typically allow users
to book hotel rooms
and rental cars as
well as airline
tickets.

They also provide access
to railway reservations in
some markets although
to railway reservations in
some markets although
these are not always
integrated with the main
system.

CRS DISTRIBUTORS
• Amadeus
• Galileo
• Sabre
• Abacus• Abacus
• World Span
• Apollo
• System One

HOW CRS BEGAN
Until the mid seventies, Computer
Reservation systems used by
airlines were all Single access and
were only used by the airlines.were only used by the airlines.
However, airline’s selling agents
also needed access to this system
to more efficiently sell and get
updated information.

• A multi access CRS was required to give
travel agents the access to information
from all major airlines.
• The earliest CRS were started by American• The earliest CRS were started by American
Airlines – SABRE and United Airlines –
Apollo in America to serve the Individual
Airlines in America.

• 1953, American
Airlines CEO C. R.
Smith chanced to sit
next to R. Blair Smith, a
senior IBM sales
representative, resultedrepresentative, resulted
in a 1959 venture known
as the Semi-Automatic
Business Research
Environment (SABRE)

Delta Air Lines launched
the Delta Automated Travel
Account System (DATAS) in
1968.1968.
United Airlines and Trans World Airlines
followed in 1971 with the Apollo Reservation
System and Programmed Airline Reservation
System (PARS), respectively

• In 1976 Videcom
international with
BritishAirways,
launched Travicom,
the world's first
multi-accessmulti-access
reservations
system

AMADEUS
• Founded in 1987 by
Air France, Iberia, Lufthansa,
and SAS
• Amadeus is a leading global
distribution system and
technology provider
distribution system and
technology provider
serving the marketing,
sales, and distribution
needs of the world’s travel
and tourism industries.

GALILEO INTERNATIONAL
Galileo International wasGalileo International was
founded in 1993 by 11 major
North American and
European airlines: Air
Lingus, Air Canada, Alitalia,Lingus, Air Canada, Alitalia,
Austrian Airlines, British
Airways, KLM Royal Dutch
Airlines, Olympic Airways,
Swissair, Air Portugal,
United Airlines, and US
Airways.

It is a major player in the GDS business throughout the
world: North America, Europe, the Middle East, Africa,
and the Asia/Pacific region.
Galileo’s competitive strengths include market share,
well-balanced global presence, relationships withwell-balanced global presence, relationships with
diverse travel vendors, advanced information systems,
highly skilled personnel, and a stable product line.
Today, Galileo is the forerunner of the e-ticket in India.

Functions of CRS
• Gives direct access to an
airline’s reservation system to
an agent.
• Assign a PNR to the passenger.

• Quote domestic,
international fares for
all routings.
• Create a reservation for
a passenger &a passenger &
automatically price the
itinerary.

•
Gives information like climate,
maps, time difference etc.
Print a ticket and prepare aPrint a ticket and prepare a
passenger’s itinerary.

• Keeps a record of passenger history for a
year from the day of reservation.
• Giving additional requests for services• Giving additional requests for services
like meal, wheelchair,seat request,etc.

• CRS can perform
routine tasks like
changes in
reservation,
cancellation,
addition of new
information at very
fast speeds.fast speeds.
• Make reservations
for hotels, cruise
lines, car rental etc.

ADVANTAGES OF A CRS SYSTEM
FAST SYSTEM OF RESERVATIONS.
SAVES TIME.
PROVIDES UPDATED INFORMATION.PROVIDES UPDATED INFORMATION.
CARRIES OUT DIFFUCULT AND TIDEOUS JOBS
WITH EFFICIENCY.
IS A VERY ACCURATE AND ERROR FREE METHOD
OF MAKING BOOKINGS

WHAT CRS CAN DO FOR
TRAVEL AGENCY
Automation allows the
agent to:
A) Check flight
availability on any of
the worlds majorthe worlds major
carriers nearly a year
in advance.
B) Displays schedules
and connecting
services between city
pairs

• C ) Displays the schedules of hundreds of
airlines.

• Book the reservation and automatically
price most itineraries.

• Print the ticket ,
provide an invoice,
and prepare theand prepare the
passengers
itinerary.

THE SYSTEM ALSO CAN
• Check the availability and confirm
reservation for hotels.

2) Confirm car
rental
reservation.
3) Make
reservation and
book tickets for
some railway
journey.
4) Provide
international
rail information.
5) Access cruise
information .

6 ) Provide information as weather
condition, ski condition and availability of
convention facilities.

7) Keep files on frequent travelers and their
preferences.

ITFT-Computerised Reservation System

Recommandé

Recommandé

Contenu connexe

En vedette

En vedette (15)

Dernier

Dernier (20)

ITFT-Computerised Reservation System