1. ISO 9000 is a set of international standards of quality management that have become increasingly popular for large
and small companies alike. "ISO is grounded on the 'conformance to specification' definition of quality, " wrote
Francis Buttle in the International Journal of Quality and Reliability Management. "The standards specify how
management operations shall be conducted. ISO 9000's purpose is to ensure that suppliers design, create, and
deliver products and services which meet predetermined standards; in other words, its goal is to prevent non-
conformity." Used by both manufacturing and service firms, ISO 9000 had been adopted by more than 100 nations
as their national quality management/quality assurance standard by the end of 1997.
This quality standard was first introduced in 1987 by the International Organization for Standards (ISO) in hopes of
establishing an international definition of the essential characteristics and language of a quality system for all
businesses, irrespective of industry or geographic location. Initially, it was used almost exclusively by large
companies, but by the mid-1990s, increasing numbers of small-and mid-sized companies had embraced ISO 9000
as well. In fact, small and moderate-sized companies account for much of the growth in ISO 9000 registration over
the past several years. The total number of ISO 9000 registrations in the United States increased from a little more
than 2, 200 in 1993 to more than 17, 000 in 1998; of those 17, 000 registrations, nearly 60 percent were held by
companies with annual sales of $100 million or less.
The increased involvement of small and midsized firms in seeking ISO 9000 registration is generally attributed to
several factors. Many small businesses have decided to seek ISO 9000 certification because of their corporate
customers, who began to insist on it as a method of ensuring that their suppliers were paying adequate attention to
quality. Other small business owners, meanwhile, have pursued ISO 9000 certification in order to increase their
chances of securing new business or simply as a means of improving the quality of their processes. "The pressure
for companies to become ISO 9000-certified is absolutely increasing and will continue to increase, " predicted one
management consultant in an interview with Nation's Business. "The question many smaller companies have to ask
is when, not if, they [will] get ISO 9000-registered.
MEANING & DEFINITION
An organization can be ISO 9000-certified if it successfully follows the ISO 9000 standards for its industry. In order to
be certified, the organization must submit to an examination by an outside assessor. The assessor interviews staff
members to ensure that they understand their part in complying with the ISO 9000 standard, and the assessor
examines the organization's paperwork to ensure ISO 9000 compliance. The assessor then prepares a detailed
report that describes the parts of the standard the organization missed. The organization then agrees to correct any
problems within a specific time frame. When all problems are corrected, the organization can then be certified.
Today, there are approximately 350,000 ISO 9000-certified organizations in over 150 countries.
2. Business groups who secured with I.S.O. 9000
At Tata Consultancy Services, the spirit of excellence pervades every business task the company
undertakes. For India's largest software company, quality is not the mere absence of defects, but the
complete satisfaction for all its stakeholders.TCS needs astute systems to live up to its commitment.
The Tata Business Excellence Model (TBEM) is the tool that helps the software giant look at all facets
of quality. "While other models are about management of quality, TBEM is about the quality of
management," says Bhushan Dewan, vice president, business excellence. "It addresses all practices
related to leadership, strategy, customers, knowledge management, human resources, core processes
and results."Apart from diverse certifications such as ISO 9000, CMM and CMMi that TCS has secured,
TBEM helps the company win the trust of customers from across in the world. "While conducting due
diligence, prospective clients draw a lot of assurance by looking at our processes," says Mr Dewan.
As he points out, TBEM provides a good mix between running the business and changing it. "Every
year you are assessed by trained people from other group companies. After an exhaustive and
structured assessment, assessors give their feedback, listing the company's strengths and
opportunities for improvement (OFI). This makes you look at yourself objectively. When you see that
while world-class companies are at 70 per cent of the score and you are not there, it is a moment of
truth."TCS, which adopted TBEM over five years ago, has cross-functional teams to ensure that the
feedback received after the assessment is followed up with action. There is an apex business council
under which there are eight teams. Even though there are only seven categories under TBEM, the
company has an extra team set up exclusively to look into corporate sustainability (CS) activities.
These groups make and promulgate changes in business processes and take stock of the
progress made. They ensure that TBEM is not seen merely as a score, but becomes a continuous
journey. The results are there for all to see. In 2004, TCS carried away the JRD Quality Value award
because of its high score.Among the factors that have helped TCS climb the ladder of business
excellence are the many years of interaction it has had with global companies such as General Electric
and American Express. "We are exposed to the best practices of all our customers all over the world,"
says Mr. Dewan. Critical to its success in the structured change process laid out in TBEM is the
commitment of the senior management in the company.
But the real differentiators for TCS, says Mr Dewan, are soft resources such as manpower and
knowledge management. "While we are trying to automate others, our own work is highly dependent on
human beings. The users have to understand the benefit of the model being adopted. It has to be
translated for them in such a way that they are fired by the idea of putting their shoulder to the wheel
to get the chariot moving. Finally, quality is always the producers' baby."The fact that TCS adds almost
5,000 people every year to its already 36,000-strong workforce is a challenge. The pressing need is to
align and integrate these new people quickly, and structured business processes help the company do
this. For one, at the initial three-month training programme that newcomers to the organisation
undergo, quality and excellence are introduced in a strong way.
3. After that TCS does not have to look far to find a solution because the structure is embedded in
its processes with the help of information technology. New procedures can be institutionalized
speedily with technology. For example, for knowledge management they use e-KMS. "Projects are
undertaken in the Hollywood model of management," explains Mr. Dewan. "Everyone comes together
from various areas: the director, the actors, the cameraman, the editor, etc. The movie is made and
then the team disbands. That way we come up with different perspectives and backgrounds and have a
good pool of creative ideas. While the project is on, there are many review meetings and all the
knowledge generated gets captured because all of us are connected through InfoTech and have
reports and databases."The other enabler at TCS is its automation platform Ultimatix, through which
all employees are connected. It is a tool for communication, sharing knowledge, and operations.
Additionally, it even caters to external stakeholders. Customers, for instance, can log on and track the
progress of their project.
This goes a long way towards helping TCS build relationships that go beyond the contract with
its clients. "Our success at winning large orders is primarily because of the positive referrals and word -
of-mouth goodwill we have," says Mr. Dewan. The company is planning to take its commitment further
by mapping itself in such a way that it becomes an extended department for the customer, who gets
quick and easy access.Various units of TCS follow the concept of 'project management office', which
provides customers with a single window for all their requirements. What finally makes TCS special is
the fact that it follows the proactive TBEM model, while ensuring that the focus is not on mere
compliance. This has gained the company such a good reputation that it has even taken up business
excellence consultancy.
List of ISO 9000 Registered Companies
1. OraTech LLC
OraTech is a leading private label contract manufacturer in the consumer healthcare segment. OraTech’s turnkey
programs and end-to-end capabilities simplify production, significantly reduce time to market, and improve profitability.
With our vertically integrated capabilities, we can take your.
2. Gasser & Sons Inc
Gasser provides our Worldwide customers with the best parts, prices, quality and services for almost a
century. We here at Gasser & Sons are a leading manufacturer of precision deep drawn metal components. We
also specialize in stampings, assemblies, and machining. All of our parts are proudly...
3. MME group Inc
We are a box build contract manufacturer with full supply chain management and control. Our capabilities include
automated assembly, clean room, sterilization services, inventory management and logistics. We serve all industries and
specialize in highly regulated medical, government and consumer...
4. TÜV SÜD America Inc
TÜV SÜD is a Notified Body providing services supporting CE marking and certification to ISO 13485, CMDCAS, and
JPAL standards. TÜV SÜD assists medical device makers with global market access emphasizing Europe and North
America. Services include auditing, expert clinical and biomedical...
5. Mentor Graphics Corporation
Mentor Graphics® provides software and hardware design solutions that enable companies to develop better electronic
products faster and more cost-effectively. Our innovative products and solutions help engineers conquer design
challenges in the increasingly complex worlds of board and chip design.
4. 6. Precise Dimensional Inspection
Precision tooling inspection and consulting with high accuracy instruments. technical services based on metrology
concepts in a controlled ISO 17025 accredited Laboratory.Small to medium sized parts of all
types,Metal.plastics,aluminum.GD&T,and B/p interpretation, We Are Based in southern...
I.S.O 9000 Registration Process:
The ISO Registration Processcomesafter your company’s ISO 9000 audit. The purpose of
registering your company is to show that you’ve met the requirements.And to do this
effectively,you will need to follow eight essential steps.
1. Finding an ISO 9001 Registrar
2. Selecting an ISO Registrar
3. Creating an ISO Application
4. Conducting a Quality Document Review
5. Determining Preassessment Need
6. Issuing an ISO Assessment
7. Completing ISO 9001 Registration
8. Checking with Surveillance Audits
AdvantagesofI.S.O9000
The advantages associated with ISO 9000 certification are numerous, as both business
analysts and business owners will attest. These benefits,which can impact nearly all
corners of a company, range from increased stature to bottom-line operational savings.
They include:
Increased marketability
Reduced operational expenses
Better management control
Increased customersatisfaction
Improved internal communication
Improved customerservice
Reductionof product-liability risks
Attractiveness to investors
DisadvantagesofI.S.O 9000
Despite the many advantages associated with ISO 9000,however, business owners and
consultants caution companies to research the rigorous certification processbefore
committing resources to it. Following is a list of potential hurdles for entrepreneurs to study
before committing to an initiative to gain ISO 9000 certification.
Owners and managers do not have an adequate understanding of the ISO 9000
certification processor of the quality standards themselves
5. Funding for establishing the quality system is inadequate
Heavy emphasis on documentation
Length of the process