Summary of the UIE conference. I used this presentation to communicatet what changes we could bring to our own site / tools to enhance the user experience.

1. Enhancing the user experience in our Web Applications Chris Cariglia

2. Optimizing the user experience Outline Opportunities for richness Anti-patterns Web App Summit 2008 Progressive enhancements

3. • Organized by User Interface Engineering (UIE) Web App Summit 2008 • 3-day event reviewing the best practices in today’s top web sites • Reviewing what makes a great web application Web App Summit 2008

4. Optimizing the user experience

5. • Web Applications (Web Apps) are where Business Rules meet the User Experience Optimize the user experience • The more rules in place, the more difficult a user’s experience can be • Need the right rule at the right time at the right place Optimizing the user experience

6. The Kano model Excitement Generators Performance Payoff Basic Expectations Quality & Capability User Satisfaction Optimizing the user experience

7. The Kano model Basic Expectations Quality & Capability User Satisfaction Optimizing the user experience

8. • Has to work properly Basic expectations for Web Apps • Need to smooth out any “rough edges” • Transactions are processed at the time of submit • Business rules shouldn’t deteriorate the process Optimizing the user experience

9. The Kano model Performance Payoff Basic Expectations Quality & Capability User Satisfaction Optimizing the user experience

10. • Real person support Performance payoffs for Web Apps • On-line “helping hand” Optimizing the user experience

11. Performance payoffs for Web Apps Optimizing the user experience

12. The Kano model Excitement Generators Performance Payoff Basic Expectations Quality & Capability User Satisfaction Optimizing the user experience

13. • Going above and beyond Excitement Generators for Web Apps Optimizing the user experience

14. Excitement Generators for Web Apps Findtape.com Optimizing the user experience

15. Excitement Generators for Web Apps Optimizing the user experience

16. The Kano model Excitement Generators Performance Payoff Basic Expectations Quality & Capability User Satisfaction Optimizing the user experience Time

18. Opportunities for richness

20. Finding Stuff: the early years Opportunities for richness

21. Finding Stuff: adolescence Opportunities for richness

25. Anti-patterns

27. Requiring the user to go down a level or two, perform an operation, come back to the top and then have to go back down again. Name comes from hopping up and down through the site. Pogo stick navigation Anti-Patterns

28. Pogo stick navigation Anti-Patterns

29. Pogo stick navigation Anti-Patterns

32. Making key interaction points too small increases the likelihood that users will be frustrated with the interface. Tiny targets Anti-Patterns Fitt’s law: The time to acquire a target is a function of the distance to and size of the target.

33. Tiny targets Anti-Patterns 10 x 10 pixels can be hard to get to if there are several on the screen.

35. The practice of throwing up unnecessary windows or boxes explaining the obvious. Windows aplenty Anti-Patterns

36. Anti-Patterns - Summary big ball of mud. meandering way. borg idiom. tiny targets . mystery meat. buried treasure. hover and cover. pogo stick navigation . novel notions. against the flow. metaphor mismatch. jabberwocky. double duty. linkitus. blind type. windows aplenty . animation gone wild. misguided misdirections. unmarked hazards. missed moments. missing scene. one at a time. non-symmetrical actions. Anti-Patterns

37. Progressive enhancements

43. Conclusion