1. Leading supplier to life science
industries, Lonza has selected
ANT Telecom to provide a tailored
lone worker VoWiFi system to be
used within its UK facility. As part
of Lonza’s expansion and
modernisation of the GMP plant
in Slough to allow for larger scale
production, a VoWiFi lone worker
system from ANT Telecom will be
implemented across the site.
Graham Gibb, Process Control
Lead at Lonza, comments, “As part
of the site investment we wanted to
improve our lone worker system.
Previously the lone worker system
included an audible alarm and
flashing light but was subject to
human error, relying on employees to
tell a security guard where they
would be working when they
collected a device and a guard
would have to locate them if an
incident occurred.”
He added, “Potentially people
could be working as lone workers
over our multi-building sites during
evenings and weekends. Therefore
the VoWiFi system from ANT
Telecom was selected as it allows for
employees to be pinpointed on a
computer screen and easily located.”
Prior to Lonza selecting the
solution from ANT Telecom, the team
at ANT worked closely with Lonza
providing consultancy and advice to
ensure that the lone worker system
addresses all Lonza’s specific
business requirements. VoWifi
systems can use an organisation’s
existing Wifi network for voice traffic
and standard data reducing
implementation costs, therefore, the
VoWifi system will use Lonza’s
existing WiFi network for vocal
conversation via 55 devices that will
be used across the building,
providing protection for lone workers
and also a means of communication
for all employees.
Gibb comments, “We started out
looking for a lone worker system but
ANT explained to us what the
system is capable of in terms of
communication. This functionality
was not something we had
previously considered but found it
would work well for our business.
Given this, we decided it would be
appropriate for our first aiders to use
the new system too so that in the
event of an emergency or incident,
they will be sent an SMS messages
and they can respond to a situation
more quickly.”
Lonza selects ANT Telecom to provide a
lone worker system that safeguards and
offers better communication for staff
VoWifi system to improve communication for
lone workers, first-aiders and engineers
Call 01494 833100. Visit www.anttele.com
Avaya Partner in Customer Excellence
ANT Telecommunications Limited, Swift House, Peregrine Business Park
Gomm Road, High Wycombe, Buckinghamshire HP13 7DL
Case study

2. He added, “Previously when
someone was in need of a first aider,
they would call a number and that
would go through to a security guard
who would notify an appropriate
person via radio. However, with the
ANT system in place, the security
guard will just have to press a button
that will send a one-to-many
message out to say there is a first
aider required and whoever is
nearest can then respond on the
handset and inform the security
guard that they are on the way.”
Replacing a lone worker system
with VoWifi offers vocal
communication capabilities and can
dramatically improve internal
business communications and
efficiencies. For example with
messages and calls being sent
directly to the most appropriate
person as opposed to all personnel
generally, the communication is
direct, instant and effective and also
negates the need to rely on someone
to pass on a message for you, which
is not ideal in a busy working
environment.
Gibb explains, “Once we had
decided that we would use the
VoWifi devices not only as lone
worker device, we decided to roll
them out to our engineers as well to
replace their old bulky radio
systems.”
He added, “The benefit of the
VoWifi devices to the engineers is not
only that the physical size of the
device is far more practical and user-
friendly but it also allows for direct
calls to particular engineers to be
made.”
The VoWifi system can also be
used within particular areas rather
than being assigned to a particular
staff member, for example as an
alarm system within a lift. Gibb
comments, “We are also installing
the handsets in our lifts meaning that
if anybody has the misfortune to get
stuck in a lift they will be able to
speak to someone and know that
someone is coming to help them
rather than just pushing an alarm
button and receiving no
communication or reassurance that
someone is aware of the alarm.”
Gibb concludes, “ANT Telecom
have provided us with an excellent
service and have been very helpful.
Moving forward, the VoWifi system
and devices will be rolled out to all
lone workers, first aiders, engineers
and lifts campus-wide.”
Chris Potts, sales and marketing
manager at ANT Telecom,
comments, “Prior to making a
decision regarding implementing a
new lone worker system, businesses
need to take a step back and assess
their real business requirements with
input from a number of individuals,
including end users, to identify the
communications technologies that
truly reflect business objectives. Well-
planned team decisions with
necessary preparation can ensure
productivity is not interrupted by the
implementation of a new lone worker
system and will ensure cost savings
as well as improved productivity,
control and efficiencies.”
Call 01494 833100. Visit www.anttele.com
Avaya Partner in Customer Excellence
ANT Telecommunications Limited, Swift House, Peregrine Business Park
Gomm Road, High Wycombe, Buckinghamshire HP13 7DL
Case study