1. CHRIS WOODS
Address 18 Bellevue Road, Regentville, NSW 2745
Home: (02) 4733 4650
Mobile: 0404 041 594
Email: chrisw713@gmail.com
PROFESSIONAL EXPERIENCE
ING DIRECT September 2008 –
Current
ING Direct is an online banking organisation offering clients deposit and loan products through Internet
Banking.
Project Manager July 2009 -
Current
Project Managed several small to medium sized projects (valued between $50,000 up to $2.5 million)
including the following:
Project/Initiative Involving
Payments Projects
Compliance with eftpos mandates for dual
interface (Visa & eftpos) chip & contactless cards
Small in house build with major co-ordination of
activities between INGD, SPS, ABnote, Visa &
eftpos.
Implementation of a 3rd
party Verified by Visa
solution
In-house message changes and build and testing
with First Data, Visa and RSA
Introduction of Visa Chip processing for in-house
cards
In-house message and identification changes with
development and testing with First Data & ABNote
Introduction of ATM Direct Charging (refund of
fees for ATM transactions)
In-house BANCS Cards build with development and
testing with First Data
Implementation of Card processing Stand in
balance changes
In house build with SPS build and testing
Other Projects
Upgrade of ACI PRM (Risk Management) to
latest version
In house development and product upgrade
working with ACI Worldwide. Also included
infrastructure build.
Implementation of changes to multiple systems to
support RMBS mandated reporting to the RBA.
In house development with development and
testing with Perpetual & RBA. Data clean-up of
applications in order to provide required RBA data
Implementation of Changes in legislation for
Unclaimed Monies processing
In house build.
Provision of data feeds from multiple systems to
ING accredited Advisers
In house development & interface to IRESS (data
hub) for data transfers from INGD to the SMSF
platforms of account transactions and balances
Optika and Stellent Upgrade In-house development and upgrade from Optika
Resume for Chris Woods
1

2. Acorde and Stellent IBPM to Oracle Imaging and
Process Management 10gR3
Introduction of a Loyalty bonus initiative In-house build
Introduction of ActiveSync on INGD issued
devices
In-house build with infrastructure build
(iPads/iPhones), and selection of a required Mobile
Device Management Solution
In-place upgrade of savings processing workflow
product
In-house development.
Implementation of a 3rd
party Collections system In-house development & implementation of CWX
from Rubik Financial
Major 3rd
party upgrade to the existing Treasury
application
Guava application from CCK Financial Solutions
along with new infrastructure & operating build
Currently assisting on a project for the introduction of a credit card for ING Direct.
As Project Manager, I have been responsible for initial and ongoing team building, vendor, scope,
schedule and budget management, stakeholder engagement, communications and management along
with risk and issues management with appropriate escalations. Relationship building within IT,
Operations and multiple business units has been a pre-requisite for nearly all projects.
Projects have been managed in accordance with ING Project Management methodology with the
methodology being tailored to suit individual project requirements without compromising quality or
adding risk.
Project Manager/Relationship Manager September 2008 – July
2009
As Relationship Manager, I was responsible for acting as the IT interface with the Finance / Risk /
Treasury and HR business departments for their IT requirements and systems improvements and day to
day business.
TCS FINANCIAL SOLUTIONS (formally Financial Network Services) September 2001 – August
2008
(A Strategic Business Unit of TATA Consultancy Services)
TCS Financial Solutions is in the business of developing, supplying and implementing their Retail and
Wholesale Banking application “TCS BαNCS”, to financial institutions around the world. They have over
50 clients worldwide in approximately 32 countries making them the sixth largest supplier of integrated
banking application software.
Project Manager March 2008–August 2008
Key Purpose
Project Manager for the implementation of TCS BαNCS at one of the TCS Financial Solutions clients
here in Australia. The responsibilities involved Project planning, Test / Implementation Strategy
definition, Test planning, people management and co-ordination between Onsite / Offshore development
centres.
Head – Bid Office Commercial Banking TCS Financial Solutions February 2007 – March
2008
Key Purpose
With the acquisition of FNS and TKS (a Swiss based company) by Tata Consultancy Services, I became
responsible, as Head - Bid Office Commercial Banking for the design, implementation and management
of the Bid process for all Commercial Banking products for all geographies. This included managing a
small team of people both here in Australia and in India.
Resume for Chris Woods
2

3. Bid Manager - FNS November 2002 – February
2007
Key Purpose
Responsible for the timely preparation of all responses to Requests for Tender/Information/Proposal.
This included the coordination of required activities with Alliance Partners to ensure all Requests met the
required standards and were delivered in the required timeframes. This resulted in having to travel to
many different countries to work with partner and 3rd
party companies in the completion of the required
responses. I worked with Pre-Sales in preparation and presentation of proposals to potential clients and
worked directly with and for potential clients in influencing their selection process and preparing required
RFI/RFP documentation.
Senior Business Consultant/Project Manager September 2001 – November 2002
Key Purpose
To undertake business consultancy or Project Management roles as required, both within FNS and
between FNS and any potential/existing users of the BαNCS Retail Banking Deposit, Loans, Payments
and Card Management products.
Accomplishments as Senior Business Consultant
• Undertook the current state assessment and gapping analysis for the Core Banking & Payments
components of the BαNCS suite at a client site in Kuwait.
• Prepared business functional specifications for various interfaces and processes including the ATM
interface, fees and charges and cheque clearing processing for a client in Cairo, Egypt.
• Worked on the data migration strategy and data mapping for the migration of Arab Bank data to FNS
applications.
• Conducted investigation into software development processes using the Capability Maturity
Modelling (CMM) methodology and recommended solutions. Undertook initial development of
required documentation templates and design for documentation version management.
Accomplishments as Project Manager
• Successful delivery of:-
 Custom development and implementation of the BαNCS Payments (Inward & Outward
Remittances using Swift) module for a client in the Middle East.
 the porting of the Unix Card Management EFT system to a Windows platform.
 the re-engineering of a Unix based Card Management/EFT switching system using OO design.
Responsible for the development/testing and in writing the Implementation and Operations
Guide
 the final stages of a multilingual development (English & Chinese) taking the development
through system testing to delivery to our Manila site.
ALLTEL INTERNATIONAL RESOURCE MANAGEMENT INC April 1998 – July
2001
A U.S. (Little Rock, Arkansas) based company that had the outsourcing agreement for the conversion of
Colonial State Bank applications to the Alltel Systematics banking application and the ongoing
development, maintenance and operation of those applications.
Resume for Chris Woods
3

4. Project Manager January 2000 – July
2001
Key Purpose
To ensure the effective, timely development and implementation, to the customers satisfaction, of all
required developments for the nine Colonial retail banking applications under my control.
Accomplishments
• Successfully managed the development/implementation of all required Alltel conversion activities for
the applications under my control for the Commonwealth Bank take over of the Colonial State Bank.
This involved liaison with EDS, Colonial and Commonwealth Bank business representatives and
third party software houses.
• Produced the Integration Data Management Strategy document, outlining how test data would be
managed during the integration process by both development and business personnel.
• Developed a good productive working relationship with EDS and CBA management personnel.
• Successfully managed the concurrent development and implementation of the Trust Bank of
Tasmania, GST and Internet Banking/BPAY initiatives as they impacted on applications.
• Acted as the primary contact for the various business areas responsible for the applications.
• Managed two developments for the Vision+ cards application and monitored production defects and,
in conjunction with the Vision+ client area, allocated priorities for resolution.
Programming Supervisor/Project Manager April 1998 – January
2000
Key Purpose
To ensure the effective and timely development, to the customers satisfaction, of all required
developments and production support for the applications under my control. To act as Supervisor to staff
providing technical direction, quality control, training and development including the setting of objectives
and conducting annual appraisals and recruitment.
Accomplishments
• Managed staff and the development and implementation of conversions activities including:-
 the conversion of three Colonial Bank legacy applications to the Alltel Systematics equivalent
applications and making all modifications required.
 Managed end to end testing (Management and execution)
 Modification of three Colonial State Bank legacy applications to accept new interfaces from the
Alltel Systematics applications and developing required enhancements.
 Developing a new General Ledger Interface System for the interfacing of the Systematics
applications to the MSA General Ledger system
 Successfully managed the development and implementation of the Year 2000 initiative as it
impacted on applications I was responsible for.
 Planned and co-ordinated required resourcing, from a limited pool (twelve resources looking
after nine applications), to ensure that no Service Level Agreements were missed for ongoing
production systems whilst still meeting all deadlines for development activities.
• Established excellent working relationships with different Colonial State Bank Client areas and acting
as their primary contact point for developments.
Resume for Chris Woods
4

5. Previous Employments
WESTPAC BANKING CORPORATION
1. Manager, Telephone Banking Systems May 1995 – Apr 1998
2. Project Leader, Telephone Banking Feb 1994 – Apr 1995
3. Project Leader, International Payments Systems Feb 1990 - Feb 1994
4. Project Leader, Central Support Group Feb 1989 - Feb 1990
5. Project Leader, Superannuation/Unit Trusts June 1986 - Feb 1989
PHILIPS GROUP OF COMPANIES
1. Philips Service Systems Co-Ordinator May 1985-June 1986
2. Senior Systems Analyst/Senior Business Analyst Jan 1980 – May 1985
PERSONAL DETAILS
Nationality Dual - Australian & British
Education Qualifications B.Sc. (Econ) Hons University of Hull, England
Interests Golf, Reading, Music, Travel
Community For four years I was a Director of the Riverwood Legion & Community
Club
Referees Referees available on request
Resume for Chris Woods
5

6. Previous Employments
WESTPAC BANKING CORPORATION
1. Manager, Telephone Banking Systems May 1995 – Apr 1998
2. Project Leader, Telephone Banking Feb 1994 – Apr 1995
3. Project Leader, International Payments Systems Feb 1990 - Feb 1994
4. Project Leader, Central Support Group Feb 1989 - Feb 1990
5. Project Leader, Superannuation/Unit Trusts June 1986 - Feb 1989
PHILIPS GROUP OF COMPANIES
1. Philips Service Systems Co-Ordinator May 1985-June 1986
2. Senior Systems Analyst/Senior Business Analyst Jan 1980 – May 1985
PERSONAL DETAILS
Nationality Dual - Australian & British
Education Qualifications B.Sc. (Econ) Hons University of Hull, England
Interests Golf, Reading, Music, Travel
Community For four years I was a Director of the Riverwood Legion & Community
Club
Referees Referees available on request
Resume for Chris Woods
5