This document discusses the importance of marketing sync, which is described as a state of mind that organizations need to be in. It introduces Christian Fictoor as a chief innovation officer and discusses his background in social media strategy and business consulting. The document emphasizes that having employees who are engaged storytellers and enabling customers to easily purchase are important for being in sync. It stresses the need to understand how different cultures perceive things. Marketing sync is described as making people want to buy through winning their hearts and minds.