A selection of slides that we presented at Service Design in Government 2016 in London, UK.
The talk focused on how user research and design add value and works in a large scale agile digital service in government.
34. @DigitalDWP
“A policy is not words in a
Whitehall paper. It’s the real
world experience people have
of resulting services, and what
they then do.”
Tom Loosemore (ex-GDS)
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