Resume of Experience - Seeking Director or Manager of Training and Development for Leadership or Operations Management.

1. cindy.joice@icloud.com
CINDY JOICE (651) 231-8437
7100 38th Avenue North
Delivering Leadership, Accountability, and Excellence New Hope, MN 55427
LEADERSHIP AND OPERATIONS TRAINING | DEVELOPMENT
Dedicated leader with over 20 years of proven results using operational and leadership strengths to solve specific and
measurable needs for complex organizations through the training, development, and engagement of associates.
KEY COMPETENCIES
Directing Others • Business Acumen • Decision Quality • Developing Direct Reports • Listening • Managerial Courage
• Planning • Problem Solving • Drive for Results • Strategic Agility • Building Effective Teams • Re-engineering
AREAS OF EXPERTISE
Managerial: • Performance Management • Employee Engagement • Change Management • Communication
• Personal and Team Development • Coaching • Leadership | Competency | Work Skill Development
Operational: • Project | Program | Resource Management • Strategic Planning • Curriculum Development
• Measurement and Reporting • Policy | Procedure | Best Practice Development • Needs Analysis
Technical: • Budget Planning • Learning Management Systems • Surveys • Analysis • Performance Metrics
EXPERIENCE
SUPERVALU Inc., Chanhassen, MN 1997 to 2011
Director Training & Development | Project Manager, 2003 to 2011
Oversaw all aspects of budgeting, planning, and implementation of strategic training and development opportunities in
Distribution for 1,145 leaders managing over 17,000 associates. Additionally, served as senior project manager
obtaining sr. mgmt buy-in and leading cross-functional teams to implement and manage business change initiatives.
Select Accomplishments:
Assessed organizational needs and collaborated / consulted with HR and Operations leadership at 35 locations
to develop solutions related to culture, associate performance, and leadership development.
Directed the activities of 14 operations and training professionals (including external vendors) in the design,
implementation, and evaluation of training programs to increase leadership and work skills.
Developed an award winning training and development program using a combination of case studies, on the job
learning, stretch assignments, classroom training, on-line learning, and coaching / mentoring to meet specific
organizational objectives, address gaps in performance, and build bench strength.
 Defrayed training costs by using work based learning to correct immediate issues. (ROI 7 to 14.5%)
 Built evaluation processes into training solutions to ensure quality and continuous improvement.
Coached Sr. Management to teach classes on leadership and to create a culture of feedback and recognition.
Researched and evaluated value of new techniques / industry trends related to training and development.
Led cross-organization project to create a process for Sustainable Leadership Development
 Linked hiring, on-boarding, key competencies, performance reviews, and gap tracking.
 Created training plans, mentor programs, and work experiences to prepare associates for promotion.
Created an onboarding process that reduced new employee ramp up time / learning curve by over 2 weeks
Led cross functional teams to develop operations best practices across all locations.
 Executed leadership summits that increased best practice utilization.
Participated in a 9 month training project for high potential managers reporting to CEO on how to increase
employee engagement across the organization. Was thereafter named the distribution dept. process owner.
 Led an employee engagement team that created processes and tools that reduced turnover by 40%.
 Identified items most important to employee engagement and solutions to improve them.

2. Page 2
CINDY JOICE Cindy.joice@icloud.com
Supervalu Continued…
ASN Project | Training Manager, 2000 to 2002
Led project and cross functional team to drive Advanced Ship Notice (ASN) strategy for company. Trained and educated
internal and external stakeholders on benefits and process to obtain buy-in. Developed processes that reduced
operational expense for both the company and their customers.
Select Accomplishments:
Saved $330K annually by utilizing ASNs effectively in over 1,200 warehouse to vendor connections.
Automated the ASN process and eliminated the need for an ASN Manager.
VMI Program | Training Manager, 1998 to 2000
Spearheaded organization’s focus on Vendor Managed Inventory (VMI) strategy, selecting vendors and establishing
strategic alliances to achieve goals. Educated vendors and senior management on process and program benefits.
Select Accomplishments:
Engaged vendors to achieve inventory reductions of $20.5M and reduced administrative expenses by $500K
while elevating service levels.
Supply Chain Management |Analyst, 1997 to 1998
Effectively analyzed vendor plant programs, identified inefficiencies, and developed process flows and lead time impacts
to reduce inventory and transportation costs while maintaining or improving customer service.
Select Accomplishment:
Saved over $1M in supply chain costs by identifying and implementing various cost reduction strategies.
ADDITIONAL EXPERIENCE
Vendor Managed Inventory Specialist / Trainer - General Mills Inc., Minneapolis, MN
Vendor Managed Inventory (VMI) Planner - General Mills Inc., Minneapolis, MN
Customer Service Associate - General Mills Inc., Minneapolis, MN
Sales Training / Promotion Control - General Mills Inc., Minneapolis, MN
Senior Customer Service Representative - Maintenance Warehouse, Milpitas, CA
EDUCATION
Bachelor of Science Program, Management, Marketing, and Merchandising - 2013
Concordia University – St. Paul, MN
Associate in Arts – Business - 1985
Mission College – Santa Clara, CA
CERTIFICATIONS
Qualified Administrator - Myers-Briggs Type Indicator Instrument
Franklin Covey Certified Instructor - “7 Habits of Highly Effective People”
PROFESSIONAL AFFILIATIONS
APTI (Association for Psychological Type International)
Toast Masters International
United Way Emerging Leaders