1. …continued…
CINDY MELBY
204 County Road 624, Dayton, Texas 77535
(M) 832- 549- 6590
Cindymelby65@gmail.com
Continuous Improvement / Business Excellence and Compliance
 Professional with solid experience in accounting, process improvement and quality assurance
 A superior track record in domestic and international logistics management.
Career goal: With an extensive 15-year background in supply chain logistics, I am seeking a position where my knowledge,
experience and skills can contribute towards the success of the organization.
● Business/Operational Excellence
● Customer Implementation
● Invoicing/Quoting/Collecting
● Budget Control
● Project Management
● Vendor Management
● Compliance
CORE QUALIFICATIONS
● Air & Ocean Freight Import
● Direct supervision of employees (7)
● Performance evaluations to develop personnel and to control and improve service quality
● Prepare periodic productivity and performance reports and analysis
● Coordinate with sales and customer service teams to develop potential new business and to devise strategic market plans
● Nationwide harmonized approach to market, working with other divisions
● Effective vendor management tools
● International compliance
● Excel
● AS400
● ITS/Impax
● Cargowise
● Customs Compliance
● Proficient in Microsoft Office applications

2. PROFESSIONAL EXPERIENCE
BDP International
Team Lead, Air & Ocean Imports, Houston, TX
2012 - 2015
Key account managing to include quotes, rates, invoicing, and posting. Ensure efficient planning, direction and coordination of the
activities of employees engaged in the movement of international air and ocean freight into the US. Implement process
improvements both internally and externally for operations and compliance. Employee engagement, open door policy, coaching,
and mentoring.
Mid-America Overseas Inc
Air & Ocean Imports, Houston, TX
2007- 2012
Oversee the operations involved in cargo movement via ocean, air and domestic. Quote, rate, invoice, post and collect charges.
Create and initiate improvement of processes to ensure efficiencies as well as SOP’s, tracking exposures, and customer service
skills. Managing customer performance through direct communications with operations and the customer to understand their
needs and ensure complete compliance. Encourage open dialogue with all employees, sales force and management to achieve
best practice performance. Motivate through clear leadership, guidance and honest dialogue.
DHL Global Forwarding
Import Coordinator, Houston, TX
2005 – 2007
Quote, rate, invoice, post and collect charges. Key account management. Ensure continuous improvement and support in
customer service through clearly communicating customer expectations and maintaining the implementation of necessary
operational and customer service practices.
Exel Global Logistics
Entry Writer, Houston, TX
2003 – 2005
Quote, rate, invoice, post, and collect charges. US Customs entry writing. Key account management. Ensure continuous
improvement and support in customer service through clearly communicating customer expectations and maintaining the
implementation of necessary operational and customer service practices.
EDUCATION & TRAINING

3. Professional Development & Certifications
● Hazardous Certified
Kingwood College
University of Houston
References
Julie Christenson
18911 Culross Court
Humble, Texas 77346
Jchristenson20@gmail.com
(281) 686-5594
Amber Mena
29054 Lake Houston Ln
Huffman, Texas 77336
Amber.mena@cmxglobalsolutions.com
(713) 405-9498
Henrik Mikuta
19345 Kenswick Drive, Suite 900
Humble, Texas 77338
Henrikmikuta@maoinc.com
(281) 442-4000 ext# 415