Retail banks face no shortage of challenges — everything from agile “fintech” disruptors and changing customer expectations to complex compliance demands and outmoded IT investments. By adopting some key digital use cases, however, retail banks can capture their share of an enormous opportunity: $405 billion in industry-wide digital Value at Stake from 2015-2017. Here are nine ways retail banks can chart a roadmap to digital value.

1. 9 Ways Retail Banks Can Chart a
Roadmap to Digital Value
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2. “If banks aren’t digital, they’re going to
be dead in the water.”
Chris Skinner, author, Digital Bank
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3. The time is now to differentiate and drive your
own disruption. #NeverBetter
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4. Where should you start?
Here are 9 priority areas for your roadmap.
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5. Make the Branch
as relevant as
ever with
Sales and
Services
Transformation.
$152B
1
Value at Stake, 2015-2017
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6. Offer connectivity
across multiple
devices among
Next-Generation
Workers.
Value at Stake, 2015-2017
2
$50B
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7. Enable
Mobile
Payments
to improve
customer
convenience.
$43B
3
Value at Stake, 2015-2017
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8. Connect
customers with
Video-Based
Advisors.
$38B
4
Value at Stake, 2015-2017
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9. Leverage analytics
to deliver
Connected &
Targeted
Advertising.
5
$33B Value at Stake, 2015-2017
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10. Reach new
customers with
rebranded
White-Label
Services.
$25B
6
Value at Stake, 2015-2017
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11. Leverage
efficiencies
and insights to
drive quicker
Product
Innovations.
7
$19B
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Value at Stake, 2015-2017

12. Leverage customer
data to create
personalized
Information-
Based Consulting.
8
$9B Value at Stake, 2015-2017
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13. Improve customer
satisfaction
through enhanced
interactive
experiences and
Virtual Tellers.
$5B
9
Value at Stake, 2015-2017
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14. Cybersecurity
enables these
priority areas to
drive 90% of the
total opportunity.
$405B Total Potential Value at Stake, 2015-2017
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15. @CFuturesMag
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16. Digital disruption is real.
So is the opportunity.
@CiscoSecurity @CiscoRetail
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