This document summarizes Cisco's transformation to deliver IT services through a digital platform and cultural change. Cisco built an "eStore" platform to provide a consumer-like experience for self-service IT provisioning. This improved the user experience, drove adoption, and increased productivity. Cisco also shifted to a modular, cloud-native approach using technologies like ACI to automate infrastructure and simplify operations. A focus on continuous delivery, data insights, and security everywhere supported digital transformation. Finally, Cisco emphasized cultural change, moving to IT as a service, and establishing talent practices to sustain progress.