Taking advantage of the latest collaboration features. Banca d'Alba, Dammam University, Quintiq gets more from unified communications investment

1. Taking
advantage
of the latest collaboration
features
Getting more from your
unified communications
investment
At a
Banca d’Alba improves business performance and agility
Dammam University creates distance learning capability
Quintiq boosts customer service and global teamwork
€€€€
Italian bank
connects people,
processes, and information
l With over 470 employees in 68 branches, Banca d’Alba
wanted to make operations more efficient and cheaper to run
l Upgrading its Cisco Unified Communications Manager (CM)
platform meant the bank could easily add presence, instant
messaging, video, voice messaging, desktop sharing and
conferencing – all integrated via Cisco Jabber
Benefits include:
Improved
communications,
data flow and
decision-making
New companies,
branches and
users integrated
faster with
less cost
Better training
and IT support
We are able to deliver more
frequent, shorter, targeted training
sessions. And we save the time and
cost of travelling.”
Michelino Bonino
Head of Information Services
Banca d’Alba
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Saudi Arabian university
virtualises collaboration
l Serving over 30,000
students with 16 campuses
spanning 700 kilometers,
University of Dammam is
focussed on attracting top
students and lecturers, and
lowering IT expense
l Solution features Cisco
Unified CM, Cisco
TelePresence, and
collaboration applications,
running on Cisco Unified
Computing System as virtual
machines
Benefits include:
Rich collaboration
experience for
staff regardless
of location
Ability to
offer distance
learning
Savings on
server space,
power, cooling, and
management
Cisco Unified Communication and
collaboration applications will create new
possibilities for research, teaching, and
learning, anywhere, and on any device.”
Dr. Saad Alamri
Dean of e-Learning and Chief Information Officer
University of Dammam
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Software developer lowers costs
and improves customer care
l Quintiq needed a solution that supported growth,
provided good voice quality anywhere in the world and
was easy to manage
l Cisco Unified Communications Manager platform connects
14 global offices with Cisco Jabber, WebEx Meetings and
Contact Center Express
Benefits include:
Voice
communications
now consistently
good
Improved
customer service
including 24-hour
support
Increased
collaboration
between teams
with no additional
costs
With Cisco Jabber, we can
reach employees anywhere in the
world by dialing their usual phone
number. When collaboration improves,
so does business efficiency.”
Wil Lamain
Vice President for R&D and Corporate Support
Quintiq
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