Recommandé
Recommandé
Contenu connexe
Dernier
Dernier (20)
En vedette
En vedette (20)
Cisilion Skype for Business Event 14.5.2015
- 1. @Cisilion @SkypeBusiness #Skype4B Rob Quickenden – Chief Strategy Officer Robert-Jan Gerrits – Microsoft May 2015
- 2. Todays agenda Duration Time Welcome and Introductions 10 mins 09:30 – 09:40 Skype for Business – the Future of Universal Communications 20 mins 09:40 – 10:00 Skype for Business – What’s Changed – Hands on Session 45 mins 10:00 – 10:45 Skype for Business Test Drive and Q&A 15 mins 10:45 – 11:00
- 3. Welcome
- 6. @cisilion #CisilionCollaboration Introducing Skype for Business Robert-Jan Gerrits - Microsoft
- 7. “Communication is at the Heart of Productivity”
- 10. Lync/SfB Server Roadmap 10 CY 2007 CY 2009 CY 2010 Lync 2010 CY 2012 Lync 2013 CY 2005 LCS CY 2015 Skype for Business
- 11. Unified communications platform Microsoft unified communications Enterprise-ready
- 12. Lync/SfB Connects People in New Ways Instant Messaging and Presence Audio, Video, and Web Conferencing Enterprise Voice and Telephony
- 13. Key Features – The “Internet” Worker Windows 8 Windows 10 Windows Phone, iOS, and Android Lync/S4B Web App Lync/S4B Phone Edition Call from within Office documents, emails & Explorer Skype integration Skill based search Federate with external Lync solutions (ex. customers, partners, vendor) Single number reach Support mobility (Windows, iOS, Android) Lync/S4B web app Flexible call management Bandwidth management Centralized software or cloud solution Efficient disaster recovery based on virtualization Easy and efficient monitoring tools Automation of administrative tasks Federation Interoperation with many PBX and VoIP solutions Branch Office Appliance Lync Room System Work from Anywhere Lync Across Devices Connected Experiences Deployment FlexibilitySimpler to Manage
- 14. 14 “With Skype for Business, I can just click on the name of the person I want to call…It doesn’t matter where they are; it’s always the same phone number. People are much easier to reach because their connection travels with them.” — Rob Bendig, Lead Network Services Architect at Shell CustomerEvidence
- 15. Solution The Boeing Company is the world’s leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft. Boeing’s global teams depend on effective communication to build some of the world’s most complex products. Benefits Improved knowledge sharing Reduced conferencing costs “We will often federate with a supplier so they can easily interact with our engineering teams. This has helped to speed development of parts and reduce costs.” — Dean Sepstrup, Product Manager, Boeing Assembly and Design Collaboration - Customer Success
- 16. 16 CustomerEvidence “The Lync deployment has been a huge success….We have also reduced our travel through the use of desktop sharing and conferencing. Assuming that Lync helps avoid only 10 percent of our annual travel cost of more than €100 million [US$133 million], Lync has already saved the bank millions of euros every year.” — Stephan Gerold, Head of eCollaboration Solutions Team, UniCredit Business Integrated Solutions
- 17. Full (yet enhanced) Lync feature set Design inspired by Skype Server, hybrid, and cloud Enterprise grade
- 18. New Skype for Business clientSimpler adoption based on familiarity, without compromising on features
- 19. Skype for Business Server 2015
- 20. Skype for Business – Improvements Chat and presence reliability Mobility Improvements Conferencing Reliability Manageability Improvements Call via Work Response Group Service SILK Client Call Quality Dashboards
- 21. Skype for Business OnlineFlexibility to migrate some or all communications to Office 365 over time
- 23. @cisilion #CisilionCollaboration Demos and Hands-on Group 1: Technology Update then Innovation Centre
Notes de l'éditeur
- AM SESSION
- Welcome Everyone I am joined today by Robert Jan Gerrits – Microsoft James Hinton – UC Practice Lead Michael Demitri So Cisilion Since there are some new faces in the room today, I’ll just give you a small introduction to Cisilion and set-out the agenda and objectives for what we hope will be a very fun, informative and interactive afternoon. As a business we were formed in 2000 and are still privately owned with our HQ in Leatherhead. This building is home to our sales, marketing and innovation centre and last year we opened our first international offices in New York and Hong Kong. We are very much a UK based business but have true global reach and support our customers across 55 countries from a procurement, logistics, resourcing and project work not to mention our global managed service capability. The heritage of our business has always been around the design, delivery, implementation and management of two key architectures – - the network: routing, switching, wireless and security and Communication and Collaboration technology which is the focus of this session today -
- Each of us has one or more of those personas – those are not buckets but circles that can me overlap. Each of us and our employees has its own unique work-style, but it doesn’t matter what is you persona or combination of personas is since UC provides a full portfolio of clients to answer for your communication needs from super light and stylish to large and formal clients.
- Hand Over
- In the business world, people use various methods every day to communicate and collaborate to get their jobs done. From audio conferencing, to telephony, to instant messaging, this has created a complex web of technologies that people have needed to navigate to connect with each other.
- Slide Objective: Set context, discuss the status quo of enterprise communications, the impact consumerization has on the discussion and present the Microsoft vision for Unified Communications. Initial Build - Communications Today, Talking Points: Technology has brought us a very long way in terms of how we communicate in the business world. But as communication and collaboration technologies have evolved, they have done so independently, in parallel with one another, creating communication silos. In the meantime, the way we work is changing; business is operating at a faster pace and frequently across time zones. As a society we are more mobile, have greater access to technology outside of the workplace and have expectations to match. Today’s Information Workers are using a variety of products and services to meet all of these needs in their professional and personal lives. For most companies today, telephony and voice mail, e-mail, IM, audio conferencing, video conferencing, Web conferencing, and group communication tools all live in their own disconnected silos. Each has evolved a separate operating platform—often with proprietary third-party technology— separate clients, authentication, separate administration, and separate storage and compliance. Add to that all of the consumer oriented tools and services we are using in our daily lives - the result is an enormous headache for the end user, who has to remember separate phone numbers, account names, and passwords. Plus, these users have limited communication with each device—for example, not being able to make audio calls from their computers. Ultimately, their communication is disconnected, and their collaboration and innovation are hindered. These independent silos, which now encompass enterprise and consumer, have led to redundancies and inefficiencies for the IT administrator as well. It has become difficult and expensive to maintain them and to ensure each is in compliance with business and government regulations, is secure and manageable in the long term. Final Build - The Microsoft Unified Communications Vision, Talking Points: Microsoft® Lync® 2013 is an enterprise-ready unified communications platform. Lync connects hundreds of millions of people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync reduces complexity by putting people at the center of the communications experience. Our goal is to integrate all of the ways we contact each other in a single environment— using a single client, identity – while providing businesses with the power to choose how they provision those services—whether on their own premises, as cloud services, or in a hybrid mode. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Lync delivers an experience that is differentiated from any other Unified Communications solution in the industry with best-of-breed integration in the Office family of apps. Lync users focus less on how to use the tools and direct their energy to meeting the needs of their business. With Lync as the UC platform, IT administrators are able to modernize their operations and simplify administration with Active Directory, common data store, and a shared set of archive and compliance tools, across multiple UC components (e.g. email and instant messaging).
- Below are the capabilities Microsoft’s Enterprise Voice solution offers. Enterprise Voice is the Voice over Internet Protocol (VoIP) offering in Lync Server. It delivers a voice option to enhance or replace traditional private branch exchange (PBX) systems. In addition to the complete telephony capabilities of an IP PBX, Enterprise Voice is integrated with rich presence, IM, collaboration, and meetings. Features such as call answer, hold, resume, transfer, forward and divert are supported directly, while personalized speed dialing keys are replaced by Contacts lists, and automatic intercom is replaced with IM. Enterprise Voice supports high availability through call admission control (CAC), branch office survivability, and extended options for data resiliency. Work from anywhere: Lync allows users to communicate securely and stay connected with colleagues and customers, from virtually wherever they chose to work. Lync across devices: Users can switch among devices as they choose based on their needs. Lync offers familiar and consistent user experience across PC, phone, browser and tablets. Lync 2013 provides a single, unified client for real-time communications, including voice and video calls, Lync Meetings, presence, instant messaging, and persistent chat. Having a single UC client application instead of multiple applications simplifies deployment, adoption, and support. Connected experiences: Lync connects millions of people, their communications and the applications they use every day — together. Multiparty HD video conferencing brings life and expression to Lync Meetings. Lync Server integrates with several other products to provide additional benefits to your users and administrators. Meeting tools are integrated into Outlook to enable organizers to schedule a meeting or start an impromptu conference with a single click and make it just as easy for attendees to join. Presence information is integrated into Outlook and SharePoint. Exchange Unified Messaging (UM) provides several integration features. Users can see if they have new voice mail within Lync Server. They can click a play button in the Outlook message to hear the audio voice mail, or view a transcription of the voice mail in the notification message. Additionally, running Lync Server 2013 with Exchange 2013 enables several new features such as a unified contact store which can be accessed by clients of both products, as well as high-resolution photos for contacts which are stored in the Exchange 2013 database. Simpler to manage: Lync is a dependable platform for all real-time communications. A single system reduces complexity in Enterprise IT. After you deploy Lync Server, it offers the following powerful and streamlined management tools: Central configuration management, which enables you to manage changes centrally and have them replicated quickly to the entire deployment. Lync Server Control Panel, a web-based graphical user interface for administrators. With this web-based UI, Lync Server administrators can manage their systems from anywhere on the corporate network, without needing specialized management software installed on their computers. Lync Server Management Shell command-line management tool, which is based on the Windows PowerShell command-line interface. It provides a rich command set for administration of all aspects of the product, and enables Lync Server administrators to automate repetitive tasks using a familiar tool. Deployment flexibility: Lync lets you reach your vision of unified communications — on your timeline following your blueprint. To help you plan and deploy your servers and clients, Lync Server provides the Topology Builder. Topology Builder is an installation component of Lync Server. You use Topology Builder to create, adjust and publish your planned topology. It also validates your topology before you begin server installations. When you install Lync Server on individual servers, the installation program deploys the server as directed in the topology. More information: http://office.microsoft.com/en-us/lync/lync-server-2013-features-video-conferencing-and-instant-messaging-FX103789592.aspx http://technet.microsoft.com/en-us/library/gg398795.aspx
- Situation Shell is a global group of energy and petrochemical companies with headquarters in The Hague, the Netherlands. The parent company of the Shell group is Royal Dutch Shell plc, which is incorporated in England and Wales. Challenge Shell wanted to launch one system as its global solution for collaborative communications. Solution Shell deployed a Microsoft communications solution based on Microsoft Skype for Business Server, which provides a single user interface for instant messaging, presence information, voice, and conferencing. Benefits Increased productivity More flexible work environment Accelerated global communications Improved collaboration with third parties Reduced costs https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=1542 Additional quotes Team Building “With Skype for Business, I can just click on the name of the person I want to call,” says Rob Bendig, Lead Network Services Architect at Shell. “It doesn’t matter where they are; it’s always the same phone number. People are much easier to reach because their Skype for Business connection travels with them.” Costs “In Shell offices, wireless connections are available for employees. With Skype for Business Mobile, they won’t have to worry about voice or data roaming charges, everything will go over the network,” says Rob Bendig, Lead Network Services Architect at Shell. “We advise our employees to use the Skype for Business client as their first choice for making calls, no matter where they are, which provides a more cost-effective connection than their hotel room or mobile phone,” says Rob Bendig, Lead Network Services Architect at Shell. Shell also saves money by using Skype for Business to consolidate audio and videoconferencing. “We have shifted more than 90 percent of our audio conferencing minutes onto Skype for Business Server, which has saved Shell considerably,” says Rob Bendig, Lead Network Services Architect at Shell. Global Team “When we deployed Skype for Business, there was some skepticism about the value of instant messaging and presence, but I don’t think most employees could live without them now,” says Rob Bendig, Lead Network Services Architect at Shell. “My reports are spread over three cities, but by using Skype for Business for instant messaging, presence, and desktop sharing, we function as a team.”
- Situation Boeing wanted to improve how global teams communicated with each other. In addition to improving knowledge sharing, it wanted to reduce communications costs. Solution Boeing deployed Microsoft Lync Server 2010 for enterprise voice capabilities. Benefits Improved knowledge sharing Avoided web conferencing costs Reduced audio conferencing costs http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/Boeing/Boeing-Promotes-Knowledge-Sharing-for-Global-Workforce-with-Communications-Solution/4000009654 Supply Chain “We will often federate with a supplier so they can easily interact with our engineering teams,” explains Dean Sepstrup, Product Manager, Boeing. “Our teams can see their presence information and out of office notifications just as if they were part of our deployment. This has helped to speed development of parts and reduce costs.” Product Assembly “Our people are not always located right next to each other,” says Dean Sepstrup, Product Manager, Boeing. “Knowledge management is vital to getting an issue resolved, whether it is something like trouble with an assembly line or a problem with a part. Lync is a key part of our knowledge management solution.”
- Case study: https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=10318 Situation UniCredit is a global bank with more than 9,000 branches in 50 markets across Europe, the United States and Asia. Prior to Lync, UniCredit’s 158,000 employees used e-mail, phone, and text messaging to communicate and collaborate with one another. The bank was using the same technologies to connect with customers, too. Challenge UniCredit needed a better, more cost-effective way for its employees to communicate with one another and the bank’s customers. Benefits (bank-wide) UniCredit employees now use video and other rich communication tools (e.g., presentation-sharing, softphone, etc.) to collaborate. Because of this, bank employees are more productive, especially when working with colleagues from other offices. Lync has reduced traveled significantly among employees and bank executives. In fact, UniCredit estimates that Lync will help it avoid at least 10% of its annual travel costs, resulting in savings of more than €100 million. Customers can now connect with UniCredit from anywhere. The bank has integrated Lync with its website, giving customers anytime access to bank specialists. Skype will also helped enable this kind of communication between customers and the bank. Lync has greatly reduced IT effort for UniCredit. Lync actually replaced two existing programs at the bank, while its data recovery site was easy to establish. https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=10318 Benefits (Bulbank branch) Each teller can now speak face-to-face with a subject matter expert on any banking service the bank offers, even if that expert resides in another branch. HR introduced a new candidate interview process. Lync Video Conference using RoundTable is used among HR and the local manager to interview job candidates. The branch launched a new initiative to centralize trainings and present guidance by video. Case study: https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=16121
- Connecting people everywhere to achieve more, together. Skype for Business is a communications and collaboration platform that brings together the familiar experience and user love of Skype with the security, compliance, and control that you’ve come to expect from Microsoft. It has: All the capabilities of Lync, for users and administrators An improved UI that takes advantage of familiar Skype icons and colors to simplify adoption for people Multiple deployment options, including server, cloud, and combination of the two The security, compliance, and control features that enterprises require Our ambition is simple: to create the most loved and trusted communications platform for doing things together.
- Note that we already enabled video connectivity to the Skype consumer network for Lync 2013 users. This was done in December 2014 with an update to the Skype consumer client. Skype for Business improves the capability with support for Skype IDs and directory search within the client.
- The new server will deliver a number of new features, including Call via work and video interoperability with VTC video systems such as Cisco Tandberg. It will also improve stability and performance as noted.
- Note that we have announced our intention to provide PSTN connectivity previously, at the last two Lync Conferences. We have not announced specific availability dates yet, but expect to begin trials in the US beginning in the second half of 2015. We will add additional countries in 2016. The addition of Native PSTN connectivity is a key first step toward enabling customers to move their full communications stack to Office 365. We will be also be working with partners to offer dedicated network connectivity options to Skype for Business Online. Office 365 Voice in 2015 Including dedicated network, cloud PSTN conferencing & cloud voice features over time.
- AM GROUP I’m guessing most of you know what Unified Communications is. The industry does bash the term around and I think it’s useful to start of this type of discussion with a definition of Unified Communications. Gartner says “the primary goal of UC is to improve user productivity and to enhance business processes. “ UC products can be defined as those that facilitate the use of multiple enterprise communications methods to obtain that goal.