1. Curriculum Vitae – Claire Banks
PROFESSIONAL PROFILE:
Versatile and very capable IT Professional, with over 20 years’ successful experience in
Project Management.
• Qualified PRINCE2 practitioner
• Specialist in complex projects – flexible and analytical
• Skilled at building proficient, cohesive teams
• Excellent communicator
• Natural propensity to build and influence key relationships across multiple channels:
extremely experienced stakeholder manager
• An assured but personable consultative style
• Reliable, with personal initiative and high professional standards
• Tenacious with staying power – always grasps the nettle
• Proven ability to keep a firm hold of the project direction and manage robustly as needed.
CAREER EXPERIENCE:
Timeline Project Management Ltd Mar 14 - present
Contracts with:
• London Borough of Croydon – managing the transition of their ICT Service Desk from
Cap Gemini to Capita Apr 14 – June 14
• Acivico Ltd June 14 - present
o Implementing an Events catering software solution
o Managing the TUPE transfer of 3 service areas from Birmingham City
Council into Acivico
o Introducing process improvements to the client’s project management team
o Managing the selection of a new premises and it’s internal design for the
client
Service Birmingham Aug 04 – Mar 14
Project Manager
Role
I managed a great deal of projects during my time at Service Birmingham and, as Birmingham
City Council was my client, I experienced a vast range of project types and sizes and for
many different departments and Directorates, including internal Service Birmingham projects.
I was always either the sole or lead project manager and managed teams of different sizes.
My role always demanded the following and in accordance with Prince2 where relevant:
• Input into the pre-sales costing process
• Project initiation
• Implementation of Governance
• Financial management
• Planning, co-ordination, reporting and communication
• Stakeholder, team and supplier management
• Issues and Risks management
• Project Implementation/Delivery
• Project Closure
Skills
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2. Each new project was for a different department and a different type (Application,
Infrastructure, Desktop, Building moves, Business Transformation) so I’ve developed a skill
and real love for hitting the ground running with new project challenges and quickly getting to
grips with new departments, working practices and technology
Key Successes
• A blend of ICT and Business Transformation projects for the 2013 award winning
Library of Birmingham - £1.5 plus budget:
o Cabling and wireless – initiation, requirements and design phases
o Business Transformation for Customer Experience and Content Management
o Digital Signage solution for AV Screens and Media Walls
o Development of a Channel Framework for multi-channel content
o Implementation of the Facilities Management system
o Design and set-up of an interim Events Management team, including new
business processes.
• Birmingham City Council’s desktop refresh programme – around 20,000 devices
• The implementation and roll-out of a replacement Service Desk and Change
Management system – budget £750k
Taylor Woodrow PLC, Solihull Jan 03 – July 04
IT Project Manager
Responsibilities:
My 18 months at Taylor Woodrow saw me developing procedures for their system
development life cycle and change management. I also carried out Business Analysis,
managed software development staff and suppliers as well as Project Managing a software
development and data migration project.
Achievements:
• Design, development and implementation of a new central supply chain system,
which subsequently won a supply chain industry award
• Development of the PID and participation in the project management of a major
acquisition
Universal Salvage PLC, Wootton Sep 00 – Nov 02
IT Project Manager
Responsibilities:
During my 2 years at the company I was promoted several times after consecutive successful
projects. I started as a junior Project manager and left as Lead Analyst. The role was
challenging but developed my project skills and required me to have excellent
communications skills as I worked across the organization, which was embarking on a
business transformation programme. My key roles in this programme were in:
Project Planning and Control, Implementation Management, Test and Error
Management, Lead Analyst and Quality assurance
Achievements:
• Phased implementation of Kana E-Service to the Call Centre and Client
Management functions.
ADT Fire and Security, Birmingham Sep 89 – Aug 00
I started as an input clerk and was promoted to Team Leader, then moved to the IT
department, where I developed and was promoted through projects to Project Lead
Early Employment History available if required:
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3. Qualifications Summary:
8 O’ Levels inc. English Language (A), English Literature (B), Maths (B)
Trentham High School, Stoke-on Trent 1978 – ‘82
3 A’Levels . Stoke-on-Trent Sixth Form College 1982 – ’84
Degree in English BA (Hons) IIii – University of Central England 1984 – ’87
HNC in Business Information Technology – Bournville College of FE 1994 – ‘96
Date of Birth: 5th
July 1966
Driving Licence: Full
Contact me:
22 Broadfields Road, Erdington, Birmingham B23 5TL
Phone: 07931 600868
Email: timelineprojectmanagement@gmail.com
Linked In: https://uk.linkedin.com/pub/claire-banks/94/490/275
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