25. How IoT aims to add values for retail tenants
Services innovation opportunities
• Draw key insights around preferences and decision-making behaviors of end consumer, such as identifying ”buyer”
and “browsers” by using footpath technologies
• Provide smart offers and enhanced information on products, parking, queuing, wayfinding availability using mobile
phones and interactive display based on knowledge about end-consumer location and condition
Phases of engagement
Recognize Me
Enable customers to
be recognized in the
mall and mapped to
their CRM profile and
browsing history
Inspire Me
Customer experience
a personalized home
screen and targeted
special offers
Inform Me
Customers can access
product information
and reviews to help
make a decision
Guide Me
Once a product is
selected, a guided map
allows customers to
easily find their way to
the selected product
Expedite Me
Toward the end of
shopping experience,
customers can pay using
in-app payment service,
avoiding any queue at
payment counter
26. Smart Retail - Recognize frequent shopper
Recognizing customers help to
bring them comfort
• Better insight for visit frequency
• Instant alert on VIP customers
27. Smart Retail – Inspire shoppers with right offers
Bring promotional offers as
personalized experience
• Include surprise and personal
factor to promotion
• Instantly measure customers
response and preference
toward promotion
• Provide filtering promotional
experience which possibly can
be outstanding and unique
28. Smart Retail – Keep shoppers stay informed
Rich information for products
and promotions highly
available and easily accessible
• Shoppers like to explore on
their own with much available
information
• Information automation also
means lower cost of human
resources to provide the same
experience to shopper
• Experience customization is
more relevant shopper context
29. Smart Retail – Guide shoppers to desired path
Shorten dwell-time for shoppers
to guide them to intended
destination
• Help shoppers to remove
distraction and reach to right
location quickly
• Shoppers like convenience and
quick access instead of wasting
time finding ways
• Deeper analytics on how
shoppers move in order to
customize path of shopping
experience
30. Smart Retail – Expedite shopper for quicker transaction
Provide more payment options for
both convenient and secure
transactions
• Remove the need to bring cash and
queue for payment
• Easy to issue digital voucher or
coupon for payment
• Better shopping history integration
with customer loyalty system
31. Business solutions to transform “The Mall of Tomorrow”
Digital Interactive Signage
WIFI Analytics
Customer Loyalty Platform
Retail Sensory Platform
Proximity-Ready Mobile Apps
Audience Analytics Platform
35. NEXT CLIENTS & PROJECTS
Bill Board Sign Board Canopy
LED Digital SignageLED Backlit Frame Poster
I. PG management Module PG
Check in
Adminsystem
OverviewSystem
Location – Time - ImageLocation – Time - Image
Before Working
View Work Schedule
View Guideline / FAQ
Check Salary, Work hours
Request Support
Send Work Issues
Working
Work Schedule
Guideline
Time Work, Salary Info
Support Request
Work Issues
Support Request
Work Issues
Check out Daily Report
After Working
Location – Time - Image
Daily Report
Location – Time - Image
Daily Report
II. Admin Module
PGManagementSystem
OverviewSystem
Coordinator/
Supervisor
Work Schedule
Work Schedule
Guideline
Time Work, Salary Info
Support Request
Work Issues
Location, Time per 5 min
Daily Report
Guideline
Time Work
Record Before Working
Salary Info
Work Schedule
Guideline
Time Work, Salary Info
Support Request Work Issues
Real time Location Mapping
Work Routine Daily Report
Check in/out Info
Working
Support Request
Work Issues
Location, Time per 5 min
Daily Report
Check in/out Info
Summary Report
After Working
Summary Report
Photo TagReport