Leadership is broken... Can digital help? Keynote presentation of SocialNow 2019 in Lisbon, by Celine Schillinger

1. Leadership
&
Digital
Céline Schillinger
June 2019
www.weneedsocial.com
for

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Consequences

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Netino, Online Hate panorama 2019
https://netino.fr/panorama-de-la-haine-en-ligne-2019/
https://ilni-store.com/online-hate-culture-stay/

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https://cliniquecme.com/en/washington-measles-outbreak-shows-anti-vaxxers-
are-literally-making-us-sick/

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“Make yourself
comfortable, and let's
talk about your
professional future”
http://freneydoisans.com

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Leadership is broken

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Power
Authority
Leadership

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Indifference
Obedience
Comfort
Our
Bills

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Economy
Energy
EcologyGeopolitics
Society
Michel Cartier
www.21siecle.quebec

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The democratization challenge

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GM Lordstown (Ohio) workers circa 1974 https://qz.com/1510405/gms-layoffs-can-be-traced-to-its-quest-to-turn-people-into-machines/

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What is a humane organization of labor?
“It is an organization of work that recognizes the irreducibility of a
gap between the prescribed organization of work and the actual
organization of work, with the ability to maintain a space for
negotiation in between.
It is a space for collective deliberation on the work rules.
This deliberation allows the production by each collective of unique rules -
deontic activity.
It’s a sin qua non condition for negotiating and defining the achievement of a
common goal. It is also a condition for building mutual aid and solidarity
between the members of the collective” Ch. Dejours
In Qu’est-ce qu’un régime de travaol réellement humain ?

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“A dynamic two-way flow of power and authority, based on knowledge,
trust, credibility and a focus on results, enabled by interconnected people
and technology” – Jon Husband

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Dual Operating model – John Kotter

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Can digital help?

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https://www.theguardian.com/technology
/2019/jan/01/amazon-fulfillment-center-
warehouse-employees-union-new-york-
minnesota
https://www.theverge.com/2019/4/25/18516004/
amazon-warehouse-fulfillment-centers-
productivity-firing-terminations
https://qz.com/1510405/gms-layoffs-can-be-traced-to-its-
quest-to-turn-people-into-machines/

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Information: Better
decisions through easier
access to unfiltered
information
Relationship: Better
business performance
through relational
engagementIdentity: Better odds to
succeed with
transformation through
mindset change

32. Fritjof Capra
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“Diversity is a strategic advantage for a community if, and only if, there
is a vibrant network of relationships, if there is a free flow of
information through all the links of the network. Then diversity is a
tremendous strategic advantage.
Source: ecoliteracy.org, 2009
However, if there is fragmentation, if there are subgroups in the network or
individuals who are not really part of the network, then diversity can generate
prejudice, it can generate friction, it can generate violence.”

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How can digital…
…improve the exercise of power and authority?
…create better informed citizens / employees?
…lead to better decisions for more people?
…support more human agency – not less?
…make people feel recognized and respected?
…unite rather than divide?