Tackling the engagement & diversity issue with collaboration culture at Sanofi Pasteur

1. Tackling the engagement & diversity issues with a collaborative culture at Sanofi Pasteur
Celine Schillinger Charter Member, Change Agents WW
Head,
Quality Innovation & Engagement, Sanofi Pasteur
@CelineSchill

2. “Down from the trenches”
@CelineSchill

3. Transformation, End of Year 4
2011
2012
2013
2014
@CelineSchill

4. Working Differently |

5. Solutions Exist
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Become a “connected company” (D. Gray)
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Social collaboration inside
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Connection with the ecosystem outside
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Leverage what drives people at work (D. Pink)
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Autonomy
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Mastery
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Purpose
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Overcome organizational resistance to change (J. Kotter)
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Create a climate for change
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Deliver change through a dual organization: pyramid & network
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Make change stick (Heath bros.)
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Drive through reason, motivate through emotion
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Remove obstacles |
Desire to
Inclusion
Network
Open
Enable
Bottom-up
Viral
Cross silo
Inspire
@CelineSchill

6. |
Collaboration: Internal social networks
Speed & agility:
Instant messaging
Inclusion: Crowdsourcing, diversity, dialog
Cross silo exchanges
Going digital
New Behaviors
Collective
Social collaboration
Individual: small steps, right away
@CelineSchill

7. Quality Innovation & Engagement
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Quality Issues (metrics…)
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 Public health loss
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 Business loss
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Human issues
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Pride to work there, but
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Lack of trust in the leadership
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High Disengagement
Quality products should always be available to our customers
FLAT
Themes of non-compliance have not changed for more than a decade
@CelineSchill

8. Quality Today
Quality!
@CelineSchill

9. Quality Tomorrow
Quality!

10. Engaging for Quality
Inspire: Write & Share Our Quality Narrative
Open up: Connect with ecosystem
Educate: Quality Academy
Involve: Dialog and co-construction
Collaborate: New interaction tools
Monitor: Inspiring progress indicators
Lead change: Network of Quality Mindsetters
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@CelineSchill

11. Teaming up with Kotter Int’l
@CelineSchill

12. An Unprecedented Dialogue Mindset
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Calling for feedback on an open, anonymous platform
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6,000 Likes
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570 Messages
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1,300 Active users
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Direct emails with constructive suggestions
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5 main themes
Values
Enablement
Leadership & HR
Operational efficiency
Technicalities
“We’re Entering Into New Territory”
@CelineSchill

13. Gaining Traction on Social Tools
@CelineSchill

14. Working Out Loud
@CelineSchill

15. Job Description?
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Open up
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Inspire
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Reassure
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Facilitate
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Listen
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Connect
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Experiment
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Train
•
Do
•
Tell
Enable the organization’s transformation :
make it work as a network – leveraging existing technologies and practices – to support business and organizational performance
@CelineSchill

16. @CelineSchill
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