1) ForgeRock faced challenges in moving their identity management training from on-premise to Google Cloud due to the increased complexity of training users on cloud-based solutions with frequent updates. 2) CloudShare helped address these challenges by allowing ForgeRock to easily create training environments that replicate their cloud solution, make quick edits to account for constant changes, manage classes at high volume, provide cross-platform training, and control costs through automatic resource capping. 3) The webinar discussed how CloudShare helped ForgeRock set up effective training labs on Google Cloud to train users on their complex, cloud-based identity management product.

1. 1
Navigating pains when
Moving Your
Training Solution to
the Public Cloud

2. 2
Housekeeping
• Webinar is recorded and will be shared
• Ask questions using the Q&A button
• Add your thoughts into the chat
• Vote in audience polls
• Check out past webinars: bit.ly/cs-webinars

3. 3
• Paradigm shift to DevOps and the cloud
• The need for hands-on training for complex software
• Challenges ForgeRock University faced moving to Google Cloud
• How CloudShare helped address challenges in ForgeRock’s training transition
• Q&A
Content

4. 4
Speakers
Kevin Streater
Vice President
ForgeRock University
ForgeRock
Michal Frenkel
Vice President, Product
CloudShare

5. 5
POLL
DEMOGRAPHICS
What is your role in the organization?

6. 6
SW is undergoing a paradigm shift that adds complexity
Commodity clouds Dev-Ops tools

7. 7
The shift from on-prem to public cloud

8. 8
POLL
WHICH CLOUD?
Which cloud(s) are you currently using?

9. 9
More frequent software deployments, faster lead
times, quicker incident recovery times
How do they compare, and what does it mean

10. 10
Your product is complex
The ecosystem on
which it is deployed is
also complex
This
complexity
requires
training
you need to train users
how to operate your
complex product in a
complex ecosystem
hands-on labs
are the most
effective means
for training

11. 11
Case in Point

12. 12
ForgeRock is the leader in digital identity, delivering modern and
comprehensive Identity and Access Management solutions for
consumers, employees and things to simply and safely access the
connected world
ForgeRock: The modern identity platform for your
consumers, workforce, and things
Consumers Workforce Things

13. 13

14. 14
ForgeRock’s Move to Cloud
• Product
• New software releases once every 6
months
• Update training materials and labs
twice a year
On-Prem Software
• Ecosystem
• New software releases every 2-3 weeks
• Changes to cloud itself
• Frequent updates to training materials
and labs
Cloud Software
...and we also had to use new Dev-Ops tools

15. 15
15
How our world has changed

16. 16
Challenges
Developing training
environments that
replicate the new
cloud based solutions
Accommodating constantly changing
releases and updates - e.g. every time there
is an update to Google Cloud (not just to our
solution)
Enabling high volume classes -
need to train everyone on the
new cloud installation,
configuration, and functionality
Cross platform
training - across
different public clouds
and on-prem
Unexpected charges on resources - avoid
being surprised at the end of the month
...CloudShare helped us address these challenges!
Updating course material
need to frequently update class
material to match the software
changes

17. 17
POLL
CHALLENGES
What challenges are you facing?

18. 18
Introducing CloudShare
Virtual labs leader
for past 12 years
Hundreds of
customers
Over 18,000,000
training hours
delivered in 2019
Tens of events
powered by CS
Offering ILT and VILT on
GCP, Azure, and AWS
Instructor-led Virtual Instructor-led Certification
Self-paced Events On-premise / Saas

19. 19
Develop training environments that replicate your solution
Create your environments - Easily create your architecture using a step by step wizard

20. 20
Accommodate
constantly changing
releases and updates
Quick edits
Quickly and safely edit only what
has changed in your architecture
or software. No need to start
from scratch

21. 21
Accommodate high volume classes
Class management
Easy class setup, management and automatic teardown

22. 22
Cross platform training
Multiple Cloud View
Easy to use interface, allowing access to machines on any cloud.
Interactive communication features including:
• Chat
• Raise hand to request assistance
• Observe while the instructor zooms into the
environment and helps out.
Trainers can customize the
student viewer by adding a
variety of content:
• Class overview
• Resources
• Surveys
• And more
Each VM on the commodity
cloud is displayed in its own tab.

23. 23
Central class management console
Instructor console
Monitor and assist students while they work with “over the shoulder” and “zoom in” capabilities
Communicate with the
entire class or with
individual students
Thumbnail display of
student environments at
a glance
Zoom-in and take
control to help out in
real time

24. 24
Effective resource management
Resource control
Tight cost control capabilities enable automatic capping of expense

25. 25
Setting up Training Labs
for Google Cloud

26. 26
CloudShare helps
address training
challenges
Replicate your solution
Quick edits
Class management
Cross platform training
Instructor console
Resource control

27. 27
Q&A

28. 28
Thank you