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Similaire à What Retailers Know About Performance and User Experience
Similaire à What Retailers Know About Performance and User Experience (20)
What Retailers Know About Performance and User Experience
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
Sharing the keys to retail performance success
TODAY’S SOASTA PRESENTERS
Peter Galvin:
Brad Johnson:
Mike Ostenberg
SVP Marketing
VP Product Marketing
Dir. Systems Engineering
Agenda:
• Retail case studies
• Key considerations gleaned from retail performance optimization
• SOASTA’s solutions for measuring and testing user performance
Questions:
Submit in chat box during event
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
o Inspection to Prevention
o Approximation to Reality
o Periodic to Continuous
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
Tested to 7x Initial load test goals
Reached 9x previous year’s peak
Validated dynamic caching investment
Reduced hardware capacity needs
Validated Akamai to 4x beyond peak
“One of the best investments
to our website this year .”
Nancy Jordan,
IT Middleware
& Integration
Manager
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
“We are 100% focused
on our consumer
satisfaction…Given the
revenue it’s protecting for
us, it’s money very well
spent.”
Michael Hart, Bonobos
CTO
Iterative testing of purchase cycle
Easy test creation and results
Systematically tuned app to infrastructure
Compares test/test, year/year
Revenue Protection
64x normal traffic, 15X sales, no issues
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
Tests for flash sales with unknown spikes
mPulse analyzes real user performance
Continuous tests of mobile and web traffic
50% mobile traffic – 160% more visitors
$5M AUD in one flash sale – zero issues
“SOASTA was very
easy to work with
and could
accommodate our
requirements in a
four-week
timeframe.”
Gavin Cliffe,
OZSale CTO.
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
“Website performance really
affects your brand image
when you have problems…
The inherent savings to our
brand by using CloudTest is
priceless.”
—Cheryl Davis,
digital technical
operations manager
Hallmark Cards, Inc.
Tested to 120% of expected load
Saved 50% on testing expenses
Reduced staff costs by 66%
Eliminated test software and hardware costs
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
Meaningful scale &
appropriate concurrency
Most accurate models
of real user behavior
Control to start, stop & modify
tests without delays
Test on your schedule
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
Failover Scenarios
Success Disasters
End to End
- 20. 20
© 2013 SOASTA CONFIDENTIAL - All rights reserved.
s
Memory leaks
Test Scale
Stage/Team
Dev
& Test
Release
& Deploy
Network
& Ops
CDN file placement
Load Balancer configuration
Network bandwidth
Network configuration
DNS routing
Inadequate server resources
Default configuration settings
Unbalanced web serversAuto-scaling failures
Latency between systems
Slow third-party plug-ins
Garbage collection
Database thread counts
Inefficient database queriesSlow pages
Conflict with other apps
Test Lab Staging Production (100% +++)
Search technology limits
Method-level tuning
Max sockets exceeded
Firewall max capacity
Global latency variance
Security bottlenecks
Continuous tuning for full-scale…and well beyond
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© 2013 SOASTA CONFIDENTIAL - All rights reserved.
ü Build and modify your tests based on real usage
ü Test for spikes with the cloud
ü Test what you don’t think you need to
ü Measure, test and act in real time
ü Test more (compress processes)
ü Test in production
