Our world is becoming more digital and mobile every day. Customers are increasingly using online services for their banking, retail, and public service needs. But this increase also comes with a layer of digital challenges around privacy and security. How can you ensure that customers are able securely share their private information, so they can easily make online transactions?

1. A digital society
needs a digital ID
A seamless experience from
check-in to check-out
Remy Knecht | COO | Belgian Mobile ID

2. Check in Check out

3. Check in Check out

4. Think customer first
when rolling out
technology
Disrupt, re-invent and elevate the
customer experience

5. It’s built
on pure trust
Security is paramount

6. Remove
friction points
If you’re not fast and easy,
you will be replaced

7. Deliver
transparency
Use technology to keep
customers informed.
Manage their expectations.

8. Technology
Trust
Frictionless
Transparency
Don’t change everything,
but give at least an alternative
Avoid over-
personalization

9. A smarter way
to be you

10. Sign up Log in Confirm Sign

11. Time to unlock a smarter business
Customer Journey Diagram
Need
Discovery & Research Consideration
Purchase LoyaltyService

12. Let’s buy a car! And see what happens…
Discovery & Research Consideration
Configuration car
Sign up to safe
Dealer CRM
Car configuration
Email to test car
Login to book
test drive
Dealer CRM
Creation offer
Identify to create offer
Dealer CRM Dealer CRM

13. Let’s buy a car! And see what happens…
Validates offer
Sign contract
Dealer
Manufacturer
Purchase
Contracts loan
Sign loan
Buy insurance
Sign insurance
Insurance
company
Credit
Company
DIV
Service
Order
License plate
Identify
Call for
car delivery
Confirm
Call center

14. a smarter way to be you
@itsmeDigitalID
itsme.be