Practical strategies and tips to ensure your verbal communications either influence others, enables decision making or brings clarity to a topic.

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Track: General Session
Think Fast – Talk Slow
The Art and Science of
Spontaneous Speech

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Think Fast – Talk Slow
Colleen M. Niese
Principal
Marlyn Group, LLC
cniese@marlyngroupllc.com

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What’s Spontaneous Speech?

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Think Fast…Talk Slow
The Two Conversations
The Words We Use
Dealing With The
Disrupters

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Two Conversations Equation
Self Talk
Actual
Words
The
Outcome
WhatWeThink
and
HowWeFeel
TheActual
Words
WeUse
• MakeaDecision
• Influence
• Motivate
• Clarify

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Let’s Play a Word Game
Finished files are the re-
sult of years of scientif-
ic study combined with
the experience of many
years

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Drum roll please….
Finished files are the re-
sult of years of scientif-
ic study combined with
the experience of many
years

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Self Talk
What We Think
 Right vs Effective
 “Am I right?” vs
“Am I effective?”
 Stop
 Listen
 Re-engage

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Self Talk
What We Think
 Get comfortable with, “I don’t know.”
 Questions you should know vs. those
you shouldn’t.

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Self Talk
Future Me
• I want to memorable.
• I want this over with.
• I want to be right.
Urban Meyer:
 An Action
 A Response
 An Outcome

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The Vacation Game
Think about your favorite vacation.
Find someone(s) who you want to share
your vacation story. Decide the order.
Once you’ve paired up wait until you
receive your next set of instructions.

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The Vacation Game – Take 2!
Share with your partner your worst
vacation story.

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The Two Conversations
Self Talk
Actual
Words
The
Outcome
WhatWeThink
and
HowWeFeel
TheActual
Words
WeUse
• MakeaDecision
• Influence
• Motivate
• Clarify

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How We Feel
 Confident
 Disengaged
 Clueless
Data/Emotion Balance

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Data/Emotion Balance
Do Your Homework
Talk To Others
Bring Your Notes

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How We Feel
What do you fear
the most?
Terrorist Attack
Identify Fraud
Speaking in Public
 Multiple surveys reveal
85% or higher become
anxious when asked to
speak spontaneously.

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Manage The Anxiety
Avoid, avoiding
Breathe
Pause
Refocus On Your
Objectives
Intent
Message

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Manage The Anxiety
Ask a question
Reminds you it’s a two way
dialogue
Involve others
Keeps them engaged
Takes the pressure
off of you

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The Two Conversations
Self Talk
Actual
Words
The
Outcome
WhatWeThink
and
HowWeFeel
TheActual
Words
WeUse
• MakeaDecision
• Influence
• Motivate
• Clarify

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Words We Use
Too Many
“I respectfully choose not to offer
an opinion at this time.”
“I don’t have anything to add.”
Tone
Volume
Speed

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Words We Use
Know Your Ticks
Broad vs. specific
A million times vs. twenty times
Everyone, no one, always, never
Filler Words
just, actually, obviously
Repeat Performance

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Opening Guts Check In
Move
On
Words We Use
Structure Drives Retention
40% better retention that’s more reliable
and accurate.

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Feedback
Solicit Feedback
 Mentor
 Coach
 Peer
 Team
Feedback Cycle
 What worked, what didn’t &
why?

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Customer Service Exercise
Think about a time when you had an
unsuccessful experience with service
as a customer.
• Restaurant
• Retail
• Hotel
Jot down a few notes regarding your
experience.

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Customer Service Exercise
WATER THE FLOWERS

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The Disrupters
 “I know.” Syndrome
 Subject Changers
 The Interrupters
 Stop, listen,
continue
 Ask for permission
 Keep talking (be
careful)

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The Disrupters
 Checked out
 Ask questions in the moment
 Ask for feedback after the meeting
 Listener and/or peer (how to approach
the listener)

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Remember The Gold Fish
Microsoft Study on
Internet Users Time Per
Page
• 2002 = 12 seconds
• 2013 = 8 seconds
• Goldfish = 9 seconds

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Spontaneous Speech Success!

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Questions???
Colleen M. Niese
Principal
Marlyn Group, LLC
cniese@marlyngroupllc.com