A Closer Look at BMC OnDemand Focus on your core business and let BMC operate, upgrade and maintain your ITSM solution.

1. BMC OnDemand Overview November 2010

2. SaaS Continues Mainstream Adoption

3. Customer Views on SaaS

4. On Demand ITSM Business Based Requirements Ease Budget Constraints CapEx vs. OpEx Flexible payment options Lower TCO Ease Resource Constraints Administration resources Systems management Fast Time to Value Faster implementations, with less complexity Predictable Upgrade Paths Seamless upgrades, including customizations Easy migration paths, supporting growth in maturity Flexible Delivery Options Easy transition between SaaS and On-Premise Support integrations with On-Premise solutions Reduced Risk Customers not locked into one delivery model

6. Analytics

8. Two ITSM OnDemand Offerings

9. BMC SaaS Architecture

13. BMC Remedy OnDemandService Comes Pre-loaded with Best Practice Content Pre-packaged content speeds time to implementation and helps align to business services Over 20Business Services Over 80 Process Templates Over 110Request-able Offerings

14. Embedded ITIL through SMPMITIL Aligned ITSM Processes Pre-configured, standardized service reflects BMC’s Years of experience in IT service management. Scaling and performance for large, global enterprises Built-in ITIL best practices Proven data model for Atrium CMDB

15. BSM Solutions Work Across Hybrid DeploymentsBMC Remedy OnDemand increases operational flexibility On Premise Managed Service or Outsourced Hybrid Deployments BSM workflows span on-premise and off-premise solutions Service Orientation Decision support providesimpact to business services Robust Integrations Native linkage with applicationsmanaging physical infrastructure Remedy OnDemand completes the range of deployment options

16. BMC SaaS Advantage Flexible Dynamic Licensing Investment protection OnDemand Activation Service Foundation and ITSM discipline models Preconfigured Service Catalog Provides services out of the box Customer-approved Production Promotion Vendor-provided development/QA/production environments Unified BSM Architecture Shared Service Models across IT discipline, switch between SaaS and on-premise

17. 2009 / 2010 Animated 2010 Gartner Service Desk MQ Two disappear EMC iET Solutions Two new companies Vmware Hornbill

19. BMC OnDemand – How to Get Started Service Initiation Service Onboarding Service Optimization Service Optimization Service Initiation Onboarding Steps Step 1: Provisioning Step 2: Activation Step 3: Optimization Step 2: Activation Feature and Integration Configuration; Testing Step 3: Optimization End User Enablement and Production Migration Step 1: Provisioning Preparation; Project Team Enablement; Onboard Design

20. BMC + salesforce.com Shifts the Burden

22. Robust common services

25. Global Search