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Lecture 2 - COMM202
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34. first skills matrix attempt
Skill Experience Situation Task Action Result Link
Leadership Sales Associate @
Nike Store
There was a rush
on Christmas Eve,
my manager went
home sick
People were
abandoning sales
and the line-ups
were really long
I told everyone to
move to their own
stations and had
the experienced
cashiers take the
line-ups.
$20,000 in sales
Skills Matrix First Attempt
35.
36. second draftSkill Experience Situation Task Action Result Link
Sales Associate @
Nike Store
Christmas Eve Rush,
manager went home
sick, usually our
largest sales day of
the year, but new
SportsCheck had
opened in the mall
down the street and
we feared losing
customers
Our line up were
getting long and
customers began
abandoning their
intended purchases in
the line up. We usually
have a one sales rep
to one customer
policy, but even after
calling in extra staff,
we couldn’t meet
demand
I proposed that we move to a
“zone defense” strategy and
placed different people in their
areas of expertise. Because I had
built strong relationships with my
team and had gotten to know their
strengths, I was able to delegate
tasks efficiently. Two people who
were great cashiers took cash full
time, I ran women’s shoes,
another rep ran men’s shoes, etc.
and then directed our customers to
the check out once we had made
the sale.
Moved
customers
quickly through
the store, had
much shorter line
up, and had a
record high
Christmas Eve
with over
$20,000 in sales
(almost double
the previous
year)
Shows my
ability to lead in
times of stress
and not only
survive, but
thrive
Leadership Skills Matrix Second Draft
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44. STUDENT ADVISORY COMMITTEE
Email: comm202@sauder.ubc.ca by September 23rd with your tutorial
section, TA’s name, a bit about yourself and why you are interested in
being a committee member and/or if you would be interested in leading
the group with a TA mentor
