The document discusses creating end user self-service with Service Manager 2012 SP1. It recommends first designing the process and then developing runbooks in Runbook Designer to automate self-service tasks. Key aspects include integrating with other tools like SharePoint and Operations Manager, creating service catalogs, request offerings, and service offerings to enable self-service functionality for users. The presentation concludes with a demonstration of creating a runbook for self-service automation.

2. The road to end user self service
with Service Manager 2012 SP1
Walter Eikenboom
Principal consultant
Inovativ

4. System Center 2012 SP1

5. First, design your process!

6. Lets build end user self service!
Where do I start?

8. Terminologie
Activities
Integration Packs
Runbooks
Databus

9. Then, develop in Runbook designer

10. Test, test, test..

11. Finally, publish and run

12. Demo
Creating a runbook for self
service automation

14. Service manager Service Delivery
Mobile Email Portal
Self Service Reporting and
data warehouse
Service Catalog Templates
CMDB
Standardization
Knowledge
Work Items
Configuration
Items
Workflows
3rd Party
Automation Management
Tools

15. Chargeback
Cloud
Price Sheet
$ VM / day
$ Cloud Membership / day
$ VM CPU Core / day
$ VM Memory GB / day
$ VM Storage GB / day

16. Service Manager Integration
SharePoint
Orchestrator
Connector
Configuration
Manager
Service
Manager
Connector
Exchange
Connector
Virtual Machine
Manager
Operations
Manager
Active Directory

17. Demo
Connecting
Service Manager

18. Service Catalog Checklist

19. Self Service

20. Demo
Creating end user self service

21. How to Create a Runbook Activity

22. Create Service Request template

23. How to Create a Request Offering

24. How to Create a Service Offering

25. Bedankt! Vragen?
Bio: Walter Eikenboom
As principal consultant Walter is specialized in infrastructure
optimization where automation and simplifying operations is one of
his key strengths by overviewing people, process and technology to
manage the most complex infrastructures. Innovation and pre-sales
consultant on Microsoft System Center, private Cloud en workspace
optimization with a vision in designs. Walter provides workshops and
presentations on proactive and automating infrastructure
management, moving to a new platform or solution. Walter loves to
talk with customers on how the world is changing and how IT should
adapt to stay aligned with your business. Follow me on Twitter
@wwwally or
contact me walter.eikenboom@inovativ.nl to stay in touch.

26. System Center trainingen!