HUB International is a leading insurance broker with over 4,000 restaurant, hotel/motel and food service clients across North America. It is extremely important to select an insurance broker who truly understands your business and is knowledgeable about the right insurance products to fit your requirements. We pride ourselves on educating our clients about available products that best suit their needs. HUB has a growing menu of offerings and provides many core value-added services to clients such as risk management and loss control, contract reviews, and claims management. Learn more at: http://www.hubinternational.com/industries

1. We partner with our clients to understand their
goals, objectives, and challenges and to devel-
op solutions that address their complex needs.
Client Advocacy and Carrier Oversight
n Oversight and coordination of carrier
loss control activities
n Review of inspection reports
Compliance Assistance
n U.S., Canada, and international regula-
tions
Best Practice Assessments (Gap Analysis)
n Review existing activities and controls
relative to recognized best practices and
world class safety elements
n Prioritize action plans for improvement
Safety Program Review and
Development
n Employee safety handbook
n Safety programs, policies, and proce-
dures
n Implementation assistance
Audit and Inspection Processes
n Complete audits and inspections
n Reporting, metrics, and trending
n Computer-based compliance manage-
ment systems
Ergonomic Improvement
n Assess ergonomics of housekeeping,
front desk, and engineering positions
n Develop controls (engineering, adminis-
trative, and procedural)
n Develop and train team
Behavior-based Safety
n Develop supervisor and peer-to-peer
behavioral assessment processes, team
training, trending, and analysis
The hospitality industry has the potential for high frequency, high cost injuries and exposures that require innovative,
proactive risk solutions. Our team includes former risk managers, attorneys, safety professionals, property engineers,
industrial hygienists, tribometrists, and ergonomists. Our team has delivered proven resources and solutions to local,
national, and international hospitality clients.
Hospitality
Risk Services
Safety Committee Development and
Participation
Property Audits and Inspections
n Review current operations for risk and
regulatory compliance with recommenda-
tions to reduce risk
Real Property Replacement Cost
Appraisals
Slip and Fall Assessments and
Prevention
n Analyze floor conditions (tribometry)
and recommend controls
Life Safety Evaluations
n Review facilities for code compliance
General Liability Assessment and
Controls
n Review facilities for customer safety is-
sues including attractive nuisances, facility
grounds, banquet facilities, play areas etc.
Claim Reporting and Advocacy
n Oversight and coordination of claim
activities
n Communication between clients and
service providers
n Claim reviews
n Assist with problematic claims
Employer Claim Management
Practices
n Benchmark claims management pro-
cesses and develop internal claims prac-
tices to reduce costs
Loss Analysis and Trending
n Identify trends and primary claim cost
drivers
Third Party Administrator (TPA)
Selection
Disability and Medical Case
Management Program Design
n Analyze disability cases and return-to-
work processes and develop programs to
reduce durations of disability and resulting
claim costs
Claim Audits
n Strategic audit of claim files to uncover
opportunities to improve quality and reduce
costs
n Ensure that service providers are per-
forming properly
Cyber Risk Management and
Information Security Services
n Due-diligence services to help assess
network security and privacy practices (rel-
ative to regulatory requirements) and best
practices (relative to network security)
Pre-hire Screening Processes
n Drug and alcohol testing programs (pre,
post, and random)
n Physical exam evaluations
n Job-specific functional testing
Emergency Response and Business
Continuity Planning
n Complete analysis and develop testing
strategies to improve response and overall
resiliency to a variety of emergency events
Security and Workplace Violence
n Complete analysis and implement con-
trols to reduce threats to clientele and em-
ployees
Risk Management Information Systems
n Access to RMIS, a powerful system that
integrates risk data and includes tools to
improve the efficiency, analysis, and man-
agement of client programs
This list is not all-inclusive. Our professionals will meet with you to confirm your goals and objectives and to develop a customized service
plan, deliverables, and timelines that will address your needs and exceed your expectations.