2. 1
24th - 25th January 2016 | Crowne Plaza, Dubai
WHY YOU CANNOT MISS THIS EVENT?
It is possible to design rosters that provide staffing flexibility for managers while maintaining key benefits for employees such as predictability and time off.
Optimal roster design and implementation for multi-shift operations is a specialist profession that is developed over many years of project experience. Many of the
databases, processes and systems used to assist with optimal roster design and implementation have been developed in house and are not publically available.
Participants at this workshop can expect to gain valuable insight into the design and implementation of rosters for multi-shift operations and develop potential
solutions to satisfy their own roster problems.
This training workshop will demonstrate proper rostering principles and other considerations for roster design. During the workshop we will step through key factors
for evaluating different rosters and work practices.
This workshop focuses on the business, employee and health/safety needs of your respective work area(s) and how to use this information to evaluate the performance
of your current rosters and to design alternatives that better satisfy these needs.
This workshop is highly interactive, will focus on specific roster and shiftwork interests identified by delegates and provide options and strategies to address existing
rostering issues.
Rostering and Shiftwork for Aviation
by trueventus
"It's not what you (Shiftwork Solutions) cost. It's what you
saved us that makes the difference. It would have taken us all
year to develop the roster options you created for us. You
exceeded our expectations."
- Barry Hocking, General Manager
Aviation/Operations , Royal Flying Doctor Service
“Shiftwork Solutions opened up our thinking, and the roster
review project has been very useful. I wish we had involved
them earlier, before we started to make changes to the
rosters. We will be using them again soon to help with other
areas of our business.”
- Jeff Harrison, General Manager , Magnesite
Operations, Queensland Magnesia
"Thank you and the team at Shiftwork Solutions for the
fantastic follow-up job and presentation last Friday. Again, a
quality result, solid analysis and impressive depth of
understanding of the operation, business and labour issues."
- Ray Connell, General Manager Information
Technology, POAGS
"I have engaged Shiftwork Solutions over the last 8 years in
two different organisations. In both cases, Shiftwork
Solutions engage with the organisation to understand the
constraints and enablers to effective solutions. This is
accomplished by implementing focussed, robust and
challenging solutions. The results are beneficial for both
employees and the business. Real value has been added."
- Jim Irvine, General Manager HR, Rio Tinto Gove
TESTIMONIALS
INDUSTRY OVERVIEW LINK TO PROGRAM:
Dynamic workloads are synonymous with the aviation industry and create additional complexities for
managers and employees trying to roster qualified staff to ever changing coverage requirements. Most
airport operations know when their workload peaks and troughs occur. The critical question is how to
best match this workload and keep it attractive for employees working these hours.
Providing appropriate service levels, minimising labour costs and providing qualified staff to ever
changing coverage requirements is a challenge and requires balancing business, employee and
health/safety needs. A roster optimal solution to fit today’s needs does not always work for tomorrow’s or
next week’s needs.
Workloads for airport operations vary due to:
• Flight preferences for certain times of the day and specific days of the week
• Changes to flight schedules
• Different passenger loading on aircraft
• The size and location of the facilities
• Individual traveller needs
• Unplanned delays associated with weather, congestion, malfunctions, etc.
At the heart of finding a sweet spot between service level and cost for any operation or work area, are the
base rosters used to allocate staff to different hours of the day and week. These rosters need to satisfy not
only business needs, but also employee and health/safety needs.
Indicators of inefficient rosters and rostering practices include:
• Inabilities to match staffing with your workload profiles
• Requiring more administrative time and resources to manage your hours of work
• Inflexibility to deploy labour on short notice
• Relying heavily on overtime and casual labour to cover peak periods
• Not fully utilising individuals (overstaffing) during non-peak periods
• Not being able to put together the best mix of skills or the right mix of full time, part time and casual
employees
• Supervisors not getting enough contact time with their team to manage them well
• Outdated clauses and practices in your employment agreement regarding rosters, hours of work, pay
and benefits
3. 2
WHO SHOULD ATTEND?
The target audience for this workshop can be anyone managing or
responsible for managing rosters and shiftwork operations within the
aviation industry including major and regional airlines, international
and regional airports, customs and border protection, biosecurity,
refuelers, catering, mail, cargo, customer service, security and other
services.
• Operations GM/ Managers/ Supervisors
• Duty Managers/ Supervisors
• Shift Managers
• Reliability/ Engineering Managers
• Operational Excellence/Continuous Improvement
• HR Managers
• Resource/ Planning Managers
• Rostering Managers/ Supervisors
• Scheduling Managers
• Team Leaders
• Employee Relations Managers
• Labour Relations Managers
• OH&S Managers
KEY BENEFITS OF ATTENDING
• PROVIDE SPECIALISED KNOWLEDGE about roster design and the
management of multi-shift operations
• DISCUSS optimal rosters that increase workplace productivity,
reduce costs and improve employee relations
• IDENTIFY the hidden costs associated with your rosters
• ANALYSE key business, employee and health/safety requirements
• PROVIDE ANSWERS to your rostering questions
• SHOW how to improve utilisation of both equipment and labour
resources
• EXAMINE rostering solutions from different industries and operations
• EXPLORE strategies and methodologies for implementing and
managing change in a multi-shift environment
• PROVIDE health, lifestyle and fatigue information related to living
well with shiftwork
ABOUT YOUR COURSE LEADER
In order to clarify your learning objectives and ensure you get the
most out of this training, you will need to complete a Pre - Course
Questionnaire stating your knowledge of the subject, level of
experience and other relevant issues. The course leader will analyse
your form to ensure that the course covers your needs accordingly.
PRE COURSE QUESTIONNAIREPROGRAMME SCHEDULE
0830 Registration and coffee
0900 Morning session begins
1030 Morning networking break
1300 Networking luncheon
1400 Afternoon session begins
1530 Afternoon networking break
1730 Course concludes
James (Jim) Huemmer
Director of Shiftwork Solutions
James (Jim) Huemmer is the Director of Shiftwork
Solutions and has over 24 years of experience working
as an hour of work specialist for operations all over the
world.
Mr. Huemmer founded Shiftwork Solutions, a specialist
consulting firm, to focus on the design and
implementation of optimal work shift rosters. Shiftwork Solutions has
offices based in Australia and in South Africa.
Shiftwork Solutions design optimal roster solutions for all types of
operations and industries and in many different geographical and
cultural environments. Shiftwork Solutions use a consultative approach
to roster design that works directly with managers, supervisors,
employees, unions and families to obtain information and their
participation during the roster design and implementation process.
Personally, Jim has developed roster solutions for hundreds of different
organizations including refineries, power plants, maritime operations,
manufacturers, IT service providers, airlines, command centres, mining
operations, shopping centres, casinos, health care services, and defense
force operations.
Jim holds a Bachelor of Science Degree in Electrical Engineering from
Purdue University (awarded 1980) and a Master of Business
Administration from the University of California at Berkeley (awarded
1989). Jim’s sleep research training came under the direction of Dr.
Richard Coleman, former co-director of the Stanford University Sleep
Disorders Clinic (1990-1995).
Jim has also provided expert advice and expert witness testimony on
several occasions regarding the use and safety of various hours of work,
rosters and fatigue management practices in the Australian Industrial
Relations Commission and Australian Magistrates Court.
Jim is also a former shift worker and former member of the United Auto
Workers Union in the United States and brings a unique perspective of
practical experience and specialist knowledge to this workshop.
Shiftwork Solutions design optimal roster solutions for all types of
operations and industries and in many different geographical and
cultural environments. Shiftwork Solutions use a consultative approach
to roster design that works directly with managers, supervisors,
employees, unions and families to obtain information and their
participation during the roster design and implementation process.
Rostering and Shiftwork for Aviation
by trueventus
Register Now
T: +603 2775 0000 (ext 541)
F: +603 2775 0055
E: haslan@trueventus.com
4. 3
DAY 1 & DAY 2
SESSION 1:
ROSTER DESIGN, EVALUATION AND CHANGE MANAGEMENT
PROCESS
Understanding process requirements and your priorities are critical
for allocating the proper resources and planning for the time
required to obtain participation from stakeholders, design optimal
rosters and achieve success. Copying someone else’s roster is one
of the biggest mistakes you can make.
• Roster inefficiencies
• Current roster performance
• Information needs
• Process requirements
• Labour laws
SESSION 2:
EVALUATE BUSINESS OPPORTUNITIES
Not all opportunities are the same. Analysing business information
allows you to evaluate the merits of different opportunities and
identify key requirements for the business.
• Workload profiles
• Staffing requirements
• Maintenance workload
• Labour costs
• Roster costs/benefits
SESSION 3:
ADDITIONAL BUSINESS CONSIDERATIONS
Measuring the potential impact of alternative rosters on business
performance is a key step in the roster design process. This information
assists not only with optimal roster design, but also helps with decision
making and properly evaluating all options.
• Changing workloads
• Hidden roster costs
• Training and communication workload
• Minimum skill sets
• Supervisor/employee correlation
SESSION 4:
EMPLOYEE NEEDS
Rosters are quite emotive and personal for most employees. Many
employees have adapted their family and personal activities
around their current rosters. What do employees really want from
their rosters?
• Employee preferences
• Employee participation
• Shift lengths and time off
• Work cycles shift rotations
• Absenteeism and turnover
SESSION 5:
CREW AND STAFFING OPTIONS
There are 168 hours in a week for any 24/7 operation. How well do
your rosters correlate interaction between crews, supervision and
management, provide flexibility and manage leave requirements?
• Residential based operations
• Long distance commute based operations
• Crew and team structures
• Managing annual leave
• Relief coverage requirements
SESSION 6:
ALTERNATIVE ROSTER DESIGNS
Translating analyses of business, employee and health/safety data
into key roster design criteria is a specialist skill. These criteria must
be communicated and create a structure that focuses roster
development on optimal alternatives.
• Range of design criteria
• Optimal roster models
• Key features and benefits
• Roster selection process
• Employee input
SESSION 7:
IMPLEMENTING CHANGE
Improvements are not worth anything unless they can be implemented.
Many operations fail to achieve change because they underestimate
the information and communication required to manage the implementation
process required for a new roster.
• Employee information packages
• Trial period parameters
• Cost neutral pay and benefit conversions
• Transition rosters
• Performance indicators/conditions
SESSION 8:
HEALTH, SAFETY AND FATIGUE
Managing fatigue related risks in the workplace is everyone’s
responsibility. Rosters, hours of work and sleep are common points
of scrutiny after a fatigue related incident or near miss occurs.
Make health and safety a component of your roster design and
hours of work policies.
• Key risk factors
• Employee sleep patterns
• Improving employee alertness
• Sleep research findings
• Shift worker health, lifestyle and fatigue education
Register Now
T: +603 2775 0000 (ext 541)
F: +603 2775 0055
E: haslan@trueventus.com
5. 4
24th - 25th January 2016 | Crowne Plaza, Dubai
Rostering and Shiftwork for Aviation
by trueventus
REGISTER NOW
1. The course fee is inclusive of the event proceedings,
materials, refreshment and lunch.
2. Upon receipt of the complete registration form, invoice will
be issue. Trueventus request that all payments be made
within 5 working days of the invoice being issued. Full
payment must be received prior to the event. Only delegates
that have made full payment will be admitted to event.
Clients are responsible for their own banking fees and
banking fees will not be absorbed into the booking price.
3. Substitution & cancellations policy. Should the registered
delegate is unable to attend, a substitute delegate is
welcome at no extra charge. Written notifications of all
substitutions is required 5 working days prior to the event.
Trueventus contracts carry 100% full liability upon receipt of
registration. Non payment does not constitute cancellation.
A 100% of cancellation fee will be charged under the terms
outlined below: Due to limited event seats, Trueventus
agrees to book and confirm the seat for the client upon
issuance of invoice. Upon signing of this contract, client
agrees that in case of dispute or cancellation of this contract
Trueventus will not be for total contract value. If a client does
not attend the event without written notification at least 5
working days prior to the event date, he/she will deemed as
no show. A no show at the event still constitutes that the
client will have to pay the invoice amount that was issued to
them. Trueventus does not provide refunds for
cancellations. By signing this contract the client also agrees
that if they cancel that Trueventus reserves the right to
pursue monies owned via the use of local debt collection
agency were the client is situated. Furthermore the client
will be held liable for any costs incurred in collection of
outstanding monies. When any cancellations are notified in
writing to Trueventus 5 working days prior to the event, a
credit voucher will be issued for use in future Trueventus
events.
4. Trueventus will at all times seek to ensure that all efforts are
made to adhere to meet the advertised package, however
we reserve the right to postpone, cancel or move a venue
without penalty or refunds. Trueventus is not liable for any
losses or damages as a result of substitution, alteration,
postponement or cancellation of speakers and / or topics
and / or venue and / or the event dates. If force majuere
were to occur Trueventus accepts no responsibility or liability
for any loss or damage caused by events beyond their control,
including, but not restricted to strikes, war, civil unrest, flight
delays, fire flood, or any adverse weather conditions. Trueventus
under no circumstances is liable for any other costs that
might have been incurred in the attendance of the event,
including but not limited to flights, accommodation, transfers,
meals etc. Trueventus reserves the right to replace / change
speakers in the best interest ofthe conference.
5. Upon receiving this signed booking form, you the client
herby consent to Trueventus to keep your details for the use
of future marketing activities carried out by Trueventus and
third party organisations & partners.
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reproduction of part or all of the contents in any form in
connection to this event is prohibited without prior written
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Trueventus charged the credit card with detials listed above
for the amount provided herein; this registration form serves
as a contract that is valid, binding and enforceable. He/she
at any time will have no basis to claim that the payments
required under this Contract are unauthorized, improper,
disputed or in any way. Upon issuance of invoice Trueventus
will be charging the client USD 30 processing fee.
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COURSE FEES
All options inclusive of delegate pack, luncheon and refreshments.
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Dubai, UAE
Documentation Package USD 495
AV28
Early Bird Price
Book and pay by 30th November 2015 at USD 1795 per delegate
1st December 2015 onwards:
USD 2995 per delegate
Haslan Dato Rosedin
T: +603 2775 0000 (ext 541)
E: haslan@trueventus.com
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