Presentation on ICT driven innovation in the Moldova Public Administration/Governance e-Transformationa Agenda for the Belorusian Governmental delegation. Study visit to Moldova. May 2015.

1. MOLDOVA
ICT driven innovation for
Public Administration modernization
Chisinau. May 11, 2015
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova e-Government Center

2. E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation:
not an island of efficiency and
innovation, but
an engine to drive, enable,
streamline other reform flows

3. MERGING THE POSITIVE “STORMS”
• Technological Modernization
• Public Service Reform
• Institutional Remapping
• Public Function Reform
• Decentralization
• Social Innovation
• Open Governance

4. Partnerships
Money
Man power
Mandate
LeadershipMoldova
Governance
e-Transformation
KEY INGREDIENTS

5. DIGITAL INNOVATION ON BOARD. MAJOR OBJECTIVES

6. TIMING AND CONTEXT:
AUGUST 18, 2010: Setting up the e-
Government Center - part of Prime
Minister Office
OCT.-DEC. 2010: Defining Get vision & roadmap. Developing EGC
JUNE 2011: CIO Council is set
SEPT. 2011: Strategy for Technological Modernization of Governance
JULY 6, 2012: Setting sectorial CIO offices in line ministries
E-TRANSFORMATION: INNOVATION ON BOARD

7. Digital
Services
Information
Security
IT capacity
building
Favorable
Regulatory
Framework
Innovative
technology
Intelligent IT
investment
Data center
consolidation
Public services
reengineering
Enterprise
architecture
Cloud
Interoperability
Modern
Access
Channels
Government Technology Strategy
Government Decision nr. 710, 20.09.2011
OUR MANDATE

8. Prime Minister
National e-
Transformation
Commission
Management
Board E-Government
Center
CIO Council
Ministry
Ministry
Agency
E-GOVERNANCE INSTITUTIONAL MAP

9. Leadership starts the Journey
Man Power Delivers Change and Results
19 central PA authorities institutionalized CIO Dept/Office
> 50 Coordinators or focal points for e-Transformation in CPA
> 40 coordinators for Open Data in the CPA authorities
Circa 3,000 public servants trained in e-Governance
a designated secretary for public service reengineering in each CPA

10. USD 20M
BUDGET
USD 3M USD 1.4M
Whole-of-Government e-Transformation Agenda

11. Countries
International
Development
Partners
PPPs
POWER OF PARTNERSHIPS

12. E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE
ELECTRONIC SERVICE
SECURITY
AND IDENTITY
ELECTRONIC
PAYMENTS
ELECTRONIC
MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL
SIGNATURE
INTEROPERABILITY

13. REINVENTING THE GOVERNMENT
Customer-oriented culture in the Public Administration
Reengineer. Simplify. Unify.
Interoperability (Data has to run, not people)
Co-creation. Social Innovation

14. Digital by
Default
Framework
REINVENTING THE GOVERNMENT
Security by
design
Mobile by
default
Content
Portability
Open Data by
default
APIs
Cloud First
Shared by
default

15. G4C / G4B PUBLIC SERVICES PORTAL
www.servicii.gov.md launched in May 2012
Version 2.0 under CO-CREATION CURRENTLY
Informative component:
427 service passports
Interactive component:
access to 102 e-services
> 650,000 visits
> 350,000 unique visitors.

16. MOBILE DIGITAL SIGNATURE
Launched in Sept. 2012, in partnership with mobile operators. Digital signing and
time stamping. More than accessing e-services.
MSign - signing of various digital content: web forms, offline documents, images.
35 thou registered users
210 thou transactions with the Mobile e-ID
Mobile penetration: 125 %

17. AUTHENTICATION AND ACCESS CONTROL SERVICE
SECURITY & IDENTITY

18. GOVERNMENT E-PAYMENT PLATFORM WWW.MPAY.GOV.MD
E-PAYMENT
Over 780,000 transactions processed
Integrated: 16 payment providers; 14 public service providers; 18 groups of services

19. MCloud Platform fully operable from February 14, 2013
27 public authorities migrated their digital content to the Platform
Infrastructure as Service
Platform as Service
Software as Service
CLOUD FIRST POLICY
M-CLOUD: SHARED GOVERNMENT
TECHNOLOGICAL PLATFORM

20. GOVERNMENT INTEROPERABILITY PLATFORM
MConnect – the foundation for public service reengineering
and subsequent digitization.
Piloted between 10 organizations
LEVELS
1. Technical-technological
2. Semantic
3. Legal & Regulatory
4. Organizational

21. OPEN GOVERNANCE:
• OGP members since 2011
• State Chancellery manages the e-Participation Portal (2010 www.particip.gov.md and the
Local Acts e-Register (2010) http://actelocale.md/
• BOOST (public expenditures e-database) launched in 2011: http://moldova.wb-boost.org/
• Open Data Initiative. Managed by Moldova e-Government Center.
• Portal www.date.gov.md - launched in April 2011. OD Coordinators.
• Enabling legal, institutional and technical framework (continuous upgrade)
• Social innovation & tech camps. Journalists & academia boot-camps, trainings
• Open data-based applications
• Open Data Catalogue
• Section “INVOLVE”, online surveys
• Open Gov/eGovCivil Society Group
• Social Media Guide
• Open Contracting: in process

22. 9 ministries piloting the Govt-wide
document management system
PAPERLESS GOVERNMENT - DRMS

23. е-Управленческие решения для физических лиц
http://egov.md/index.php/ru/resenia/dlia-grajdan

24. GOVERNMENT-BUSINESS E-TRANSFORMATION PILLARS
Opening & Closing a Business e-Public Procurement
State Inspections Fiscal and Custom e-Services

25. е-Управленческие решения для юридических лиц
http://egov.md/index.php/ru/resenia/dlia-biznesa

26. Enterprise Content Management Platform
ECMP aims to serve as a platform for easy (no-code) creating of new typical
applications and Information Systems mainly for:
• Registers
• Appointments
• Authorizations.
First 4 information systems developed based on ECMP:
• Common Water Use Authorization System
• State Register of Controls
• Digital Agricultural Register
• e-Transport Authorizations (request, issuance,
redistribution, analysis of unitary authorizations for
international auto transportation of goods & passengers)

27. e-Registry of Inspections: Public Portal www.controale.gov.md
27
National Development Strategy Moldova 2020: one of 7 priorities - to improve
the business environment by adjusting applicable regulations & using ICT in
delivering public services to businesses & individuals.
The Law #131 dated 08.06.2012 on state control of entrepreneurship and Govt.
Resolution #147 dated 25.02.2013 on the enforcement of Law #131 ensure:
• facilitating the revision of state control procedures
• shifting the focus from inspections to guidance (risk perception principle)
• Increasing transparency (GR#147: the information about control actions and
findings is public and will be made available to the interested individuals).

28. e-Registry of Inspections: Public Portal www.controale.gov.md
28
The State Register of Inspections launched in July 2014 is a platform aimed to:
• consolidate the registers of inspections of all control institutions
• include comprehensive & complete data: all the data on all inspection stages
(inspection plan, its results, and challenges filed by each individual subject)
• Implementing a single electronic register minimizes the cost of designing and
maintenance of separate Registers of Inspections for all control institutions.

29. e-Registry of Inspections: www.controale.gov.md
29
Nr. of control institutions registered/operating within the system: 25
Nr. of planned controls in Quarter 2-2015: 15,975
Every quarter, 25 Plans of Controls monitored & approved by the State Chancellery
(cca 600-800 controls in each plan)

30. Государственный е-Реестр Проверок

31. Государственный е-Реестр Проверок: www.controale.gov.md
31
The State Register of Inspections addresses a number of challenges to the
development of the business sector. It will:
• Prevent inspections to one individual conducted by several control entities
in a short period of time
• Prevent any inopinate inspections with no risk assessment, leading to abuse
on businesses
• Facilitate generation of consolidated reports on inspections for businesses
• Facilitate detection of alleged abuses in the control process

32. COMMON WATER USE AUTHORIZATION SYSTEM
Launched in May 2014, in partnership with the Ministry of Environment
The Platform www.autorizatiimediu.gov.md ensures the possibility to:
• apply for, withdraw and cancel the permit for water use & collection
• to track the status of applications
• to consult the open register of authorization on the portal
Optimized service: term for SWU Authorization reduced from 6 months to 30 days
Full time online availability from any place & any device connected to Internet
Transparency and Better Quality of Data: public Register of SWU authorizations
Diminishing costs for SWU authorization request and issuance processes

33. e-Reporting Portal for Legal Persons
E-Reporting Portal www.raportare.md launched in 2012: one-stop shop to allow
legal persons to report online. Based on it, the e-reporting services have been
developped to allow monthly e-reporting to:
– National House for Social Insurance (since February 2013)
– National Chamber for Health Insurance (since July 2013)
– National Bureau of Statistics (since March 2015)
Integrated with the governmental authentication and e-signing infrastructure.

34. e-Reporting Portal: reporting is not a burden
Uptake encouraged by public sector assimilation:
all CPA authorities obliged to e-report since fall
2014.
All businesses with more than 10 employees
report electronically since Jan. 1, 2015
As of March 2015:
• 232,004 requests for authorization to e-report
• 81.56% of REV5 reports submitted electronically
• 55.5% of REV5 Forms digitally signed in March
• Since launching, within 32% reporting flows the
Digital Signature has been used

35. e-Reporting Portal for Legal Persons
Continuous upgrade and improvement on the levels of:
– Conceptual Reengineering – optimizing business processes
– Legal and Regulatory Framework adjustments (to cover redesign results,
as well as provide to e-reporting process and its deliverables legal weight)
– Technical and technological integrations

36. e-Application for Activity License
Launched in November 2012, in partnership with the Licensing Chamber
• Online submission by economic entities and review by the Licensing Chamber
of requests for license issuance, re-issuance and extension
• Integrated with the Mobile Signature
• The authenticity of information submitted by applicants or license holders is
verified through the interoperable systems of authorities concerned
• General uptake of e-service since launching until April 2015: > 66%
• Monthly uptake rate in the last 12 months: > 90% (in March 2015: 98.4%)

37. Fiscal e-Services – an example of sectorial e-Transformation
Portal www.serviciifisc.md
https://servicii.fisc.md/Companies.aspx
eInvoice Current Taxpayer Account
Order online standard forms Information on Taxpayers
Online Checking of Fiscal Invoices Download of Standard Forms
Expanded Fiscal Calendar Advanced Access to Info on Taxpayers
e-Notification personal mailbox Certification & Issuance of dig. signatures
Convertor e-Statement Convertor Quick Declaration

38. eINVOICE
LAUNCHED IN FEBRUARY 2014 in pilot stage, the eINVOICE is a software solution
designed for the legal persons from the country as an alternative method to the paper-
based issuance of fiscal & shipping invoices development and electronic circulation.
• 2 scenarios
• The same legal weight in electronic format as on paper
• The system and possibility to apply all types of digital signatures available ensures
data accuracy, and reduces the risk of invoices' counterfeiting
Incontestable benefits for both the businesses and
the State Tax Service
Since October 1, 2014 using eINVOICE is mandatory for
The central public administration authorities.

39. eINVOICE
Launched in February 2014. Accessible on the tax e-services portal www.servicii.fisc.md
The e-service is a web application of SaaS (Software as aService) type integrated with
the Govt. platform services MSign, MPass, MLog and Mnotify, and hosted in MCloud.
UPTAKE: Since the February 2014 until April 2015:
 4,310 legal persons
 7,030 unique users subscribed to the eInvoice system
 470 000 invoices generated
 420 000 invoices finalized
 30% of companies subscribed to the system
 34% generated invoices via the system
 70% decreased costs per total for issuing an invoice

40. HOW DO WE ESCALATE
• Intelligent IT Investments Framework
• Interoperability Framework
• Well related Public Services Reengineering & Digital Innovation
• Institutional Capacity Strengthening
• Sectorial e-Transformation
• Local e-Transformation Agenda
• Maturation of Enabling Infrastructure

41. CAPACITY TO DRIVE CHANGE
THE BEST FRIEND AND WORST ENEMY OF INNOVATION
IN GOVERNMENT IS THE GOVERNMENT ITSELF

42. GOVERNMENT OF REPUBLIC OF MOLDOVA
Contact information: Moldova eGovernment Center
www.egov.md
E-mail: cornelia.amihalachioae@egov.md
office@egov.md
THANK YOU!