1. PRODUCTIVITY
“Productivity is never an accident. It is always
the result of a commitment to excellence,
intelligent planning, and focused effort.”
-Paul J. Meyer

2. GUIDE TO IMPROVED PRODUCTIVITY
PRIORITIZE
MULTITASK
IMPROVEMENTS
COLLECTOR TIPS

3. PRIORITIZE
 Establish a routine
 Leave non-work related issues at the door
 Come to work with a positive attitude
 Productivity starts the minute you clock-in
 Take your breaks to clear your mind and get a fresh start
 Divide/Organize your claims
 Payers
 Websites
 Time-zones
 New to Old, Large to small
 Use the helpbox
 You’ll have feedback to save and lookback on
 More time to be productive
 Wait to ask questions until you get to a stopping point
 If a lead/manager is unavailable, work a different claim until someone becomes
available

4. MULTITASK
 Artiva log-ins
 Use one log-in for calls and the other for websites/follow-ups/inquiries
 “Look Ahead” button
 Pull the same payers to work more claims per call
 Import/Previous notes
 Read import/previous notes to save unnecessary actions
 Linked Accounts
 Review linked accounts to work multiple claims (especially if the claim is pending)
 Hold Times
 Work follow-ups
 Website inquiries/emails
 Received faxes
 Voicemails
 Notes
 Use Quicknotes
 Use a word document to start your note while on a call
 Review other accounts

5. IMPROVEMENTS
 Continuous pool assignments
 Website scripts
 Spreadsheets
 Hold times
 Trends
 Escalations
 Special projects/Education for low productivity
 Productivity Survey
 Come up with productivity improvements/concerns
 Limit non-productive small talk around the office

6. TIPS
 Log non-productive time
 Opt to send an email, web inquiry, or voicemail on long hold time calls
 Learn your payers
 Build a rapport with your payers
 Get a direct contact for representatives
 Communicate your work issues with your lead/manager
 Communicate with your team
 Pay attention to your emails and calendar
 Keep up with your productivity throughout the day
 Set your own productivity goal to push yourself and exceed standards
 Read the Collections Insider
 Keep your collections guide updated

7. You ask,
“How do I know this will be successful?”
I say,
“The proof is in your successful collectors.”

8. “Productivity is never an accident.
It is always the result of a commitment
to excellence, intelligent planning,
and focused effort.”
-Paul J. Meyer

9. QUESTIONS?