CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Track, manage and resolve issues quickly within your service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen your relationships with your customers. With the integration of the live chat feature, customers can now access relevant knowledgebase and required online support for sales and services. The knowledge management capability enables chat agents to share appropriate information thereby providing intelligent customer engagement with real time web traffic.

1. 67%
customers prefer
self service
91%
purchase decisions
are based on
customer service
excellence
Empower your customers
users in sales, marketing, service &
support organizations
3500+
with Self Service Platform

2. CRM++ Self Service Portal
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• Empower end customers with unprecedented control
over their purchase decisions, service request
resolution, solutions and other value added
information.
• Enable service request agents to respond to
customers using native Oracle® Fusion CRM tools
thus lowering service request resolution time
• Provide customized content and create a true one-to-
one marketing platform for targeted prospects
/customers
• Enables effective sharing of appropriate information
from the knowledgebase by chat agents
• Provide intelligent customer engagement to improve
visitor satisfaction and maximize sales
CRM++ Self Service Platform
Benefits
Support for

3. CRM++ Self Service Portal
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• Knowledge Management
• Self-service Incident Logging
• Live Chat for Real Time Collaboration
• 360 view of Customers
• Integrate chat conversations within the CRM
system
• Track Service Level Agreements (SLA)
• Social Engagement
• Social Sign-in
• Discussion Forums
• Google Maps
CRM++ Self Service Platform
Features
Support for

4. CRM++ Self Service Portal
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CRM++ Self Service Portal Preview
Service request

5. CRM++ Self Service Portal
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CRM++Self Service Portal Preview
Creating service request

6. CRM++ Self Service Portal
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CRM ++ Applications
Oracle ® CRM On Demand / Oracle ® Sales Cloud
Framework
Email
Workbench
Social CRM
Computer
Telephony
Integration
Quote
Management
Mobile
CRM
Enabling rapid deployment and enhanced customer experience
3500+ users in sales, marketing,
service & support organizations
Oracle® Cloud Private Cloud @Customer

7. CRM++ Self Service Portal
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Case Study #1
Tech Distribution Company initiates seamless experience
across channels, with self-service platform for tech savvy
consumers
COMPANY OVERVIEW
The company is a leading distributor of telecom products
and services, mobile broadband and home phone. By
combining telco with IT the company plans to deliver more
productive solutions for the customer.
CHALLENGES
•To provide Tech- Savvy customers solutions that would solve their problems easily
•To lower service request resolution time by allowing agents to reply via the
native Oracle® CRM On Demand interface
•Improve customer experience by providing better service via an exhaustive
knowledgebase management and quicker service request resolution
SOLUTION
•The solution integrated Oracle® CRM On Demand to enables tracking,
managing and resolving service requests within the service level agreement (SLA)
•Enabled agent to respond to requests from the Oracle® CRM On Demand interface
•Ability to link the prospect and customer emails with the CRM data for a 360 view
of the customer interaction
BENEFITS
•Empower end customers with unprecedented control over their purchase
decisions, service request resolution, solutions and other value added
information
•Enable service request agents to respond to customers using native Oracle®
Fusion CRM tools thus lowering service request resolution time
•Provide customized content and create a true one-to-one marketing platform for
targeted prospects /customers
Industry
Wholesale Distribution
High Technology
Products & Services
Oracle® CRM On Demand
CRM++ Self Service Portal
Implementation Partner
CRMIT Solutions
www.crmit.com

8. CRM++ Self Service Portal
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Case Study #2
Business Services Group improves Customer Experience
with Self Service Platform
COMPANY OVERVIEW
One of the leading national business services groups in
United Kingdom, sought to improve their customer service
processes. Their services include helping businesses to be
more competitive, productive and efficient
CHALLENGES
• Track, manage and resolve service requests via the inbound calls within the CRM
framework
• Minimize inbound calls and enable customers with online knowledge based web
portal
• Leverage the existing CRM framework capability to integrate knowledge based
web portal
• Cost effective solution to improve customer experience
SOLUTION
• Enabled customers to login via social login or create their own account for the
system to raise request for service
• The solution integrated Oracle® CRM On Demand to enables tracking,
• managing and resolving service requests within the service level agreement (SLA)
• Improved search tools that enabled users to find get answers from the exhaustive
Knowledgebase.
BENEFITS
• Empower end customers with unprecedented control over their purchase
decisions, service request resolution, solutions and other value added information
• Enable service request agents to respond to customers using native Oracle®
Fusion CRM tools thus lowering service request resolution time
• Provide customized content and create a true one-to-one marketing platform for
targeted prospects /customers
Industry
Professional Services
Products & Services
Oracle® CRM On Demand
CRM++ Self Service Portal
Implementation Partner
CRMIT Solutions
www.crmit.com

9. CRM++ Self Service Portal
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Case Study #3
London School of Business & Management boosts Student
Experience by enabling self-service platform with Cloud CRM
COMPANY OVERVIEW
The London School of Business and Management (LSBM)
is a business school specialised in business and
management. LSBM offers accredited higher education
programmes in Business and Information Technology (IT).
LSBM also offers a range of support, information and
advice services to enable students to gain optimal value
and enjoyment from their time spent at LSBM.
CHALLENGES
• Student prospecting and student management needed to be handled in a more
efficient manner
• To track and manage prospects in a more systematic and organized manner
• To lower service request resolution time by allowing administration staff to reply
via the native Oracle® CRM On Demand interface
• Improve Student experience by providing better service via an exhaustive
knowledgebase management and quicker service request resolution
SOLUTION
• The solution integrated Oracle® CRM On Demand to enables tracking,
• managing and resolving service requests
• Enabled staff to respond to requests from the Oracle® CRM On Demand
interface
• Improved search tools that enabled users to find get answers from the exhaustive
Knowledgebase.
• Ability to link the student data with the CRM data for a 360 view of the customer
interaction
BENEFITS
• System for Student Management with visibility controls, thereby improving data
integrity
• Enable staff to respond to customers using native Oracle® Fusion CRM tools
thus lowering service request resolution time
• Empower administration staff with analytics to accomplish their tasks better
Industry
Education and Research
Products & Services
Oracle® CRM On Demand
CRM++ Self Service Portal
Implementation Partner
CRMIT Solutions
www.crmit.com

10. CRM++ Self Service Portal
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Why customers chose CRMIT
End to end expertise on
Oracle Customer Experience
solutions. Participate in
evangelization, roadmaps,
product feedback, issues
identification & Integration
specialization.
013
ISO 270001 REGISTERED
200,000+ users
250+ customers
22+ countries
3000+ app users
23,000+ hrs training
10 years
Cloud
CRM
1000+ man-years of
deployment
CX Enablement's
Self Service
Platform
Social
Channels
Email
Integration
Telephony
Integration
Mobile
Integration
Education & Research
Financial Services
Oracle Validated Integration
Computer Telephony
Specializations
Largest Cloud
CRM Deployment
3 apps on Oracle
Market Place
Accreditations
Solutions
Configure
Price Quote
Marketing Cloud
Sales Cloud
Service Cloud
Social Cloud

11. CRM++ Self Service Portal
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Industry Experience
Financial Services
Industrial
Manufacturing
Travel &
Transportation
Insurance
Education
& Research
Engineering &
Construction
Public Sector
HealthcareConsumer Goods
High Technology
Retail
Life Science

12. CRM++ Self Service Portal
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www.crmit.com
+91 (80) 4292 5555
Reach us
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Rest of Asia
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13. CRM++ Self Service Portal
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Thank you
sales@crmit.com