Register Today for Free webinar on Social media success with oracle srm monitoring & analytics.. - http://www.crmit.com/emailer/zero_to_zmot_anz.html Details: Wednesday, 11 September 2013, 04:30 TO 5:30 PM, AEST Speaker: Naga Chokkanthan Naga Chokkanathan CRMIT Solutions LinkedIn: /in/nchokkan Co-Founder & Sr. Director - Innovations CRMIT Solutions

1. Learn to monitor and analyze what consumers (and
prospects) are talking about your brand, products in
Social Media.
Agenda
• Introduction to Social Relationship Management
• What is ZMOT (Zero Moment Of Truth)
• ZMOT & Social Media
• Social Monitoring
• Social Analytics "What to analyze"
• Oracle SRM Suite "Product Overview"
• Oracle Social Monitoring Cloud Service
"Engagement and Monitoring Cloud Service"
• Oracle Social Analytics Cloud Service
• Next Steps: Social CRM Maturity ladder
• SRM Demo between Q & A
Social media can help you build long
lasting relationships with your best
customers
We are teaming up with this webinar to show you
how you can use Oracle SRM Monitoring & Analysis
tool to build stronger social relationships.
Social Media Strategy will give clarity in terms of
which steps need your business understanding and
experience, and which steps can safely be handed
over to someone else. In general, it is advisable to
work on a hybrid model where the control and the
responsibilities stay with the Social Media

2. Governance team in house, while Social CRM
implementation partners like CRMIT can take care of
the next level of tasks.
In short, Social CRM excellence is not a destination,
but an exciting journey. Our customers will be happy
to see us there, walking hand in hand with them,
creating value to everyone.
CRMIT Solutions | Suite 19, 103 George Street Parramatta, NSW
2150, Australia
voice: +61 2 9186 2550
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