Susan Collins' presentation on Crossref support & administration from Crossref LIVE in Brazil, Dec 2016

2. Crossref
Support

3. Working with Sponsoring Affiliates
• Crossref works with around 25 Sponsoring Affiliates
based all around the world representing over 2,000
publishers
• ABEC is the Sponsoring Affiliate we work with in
Brazil, almost 400 publishers!
• We also have Sponsoring Publishers, Service
Providers

4. Working with Sponsors
• These organisations help Crossref manage the
growing number of members in terms of:
• Local language support
• Technical support
• Billing and payments
• It gives Crossref one point of contact and helps feed
back local knowledge to us

5. Working with Sponsors
• Crossref wants to do more with Sponsoring Affiliates:
• Local LIVE events (hi!)
• Webinars
• Better language support (new website coming
soon)
• We’d love your ideas!

6. Where to find help
• Help documentation: http://support.crossref.org
• CrossRef technical support: email support@crossref.org
• Webinars: http://www.crossref.org/01company/webinars.html
• Other questions: member@crossref.org

7. New Support center
support.crossref.org
• comprehensive technical documentation
• create and review support tickets

8. Where to find help
https://support.crossref.org/hc/en-us/requests/new

9. Product Support
• help members register and maintain
their metadata records
• help everyone else discover and use
metadata records
• 1/3 of all support tickets are related to
metadata quality concerns

10. Staying up-to-date
Twitter: @crossref and @crossrefsupport
Blog: blog.crossref.org
CrossRef Labs: labs.crossref.org - new and
experimental tools and initiatives

11. Thank you!