2. Working with Sponsoring Affiliates
• Crossref works with around 30 Sponsoring Affiliates
based all around the world representing over 3,000
publishers
• One new Sponsor in Indonesia: Relawan Journal
Indonesia
• We also have Sponsoring Publishers, Service
Providers
3. Working with Sponsors
• These organisations help Crossref manage the
growing number of members in terms of:
• Local language support
• Technical support
• Billing and payments (local currency)
• It gives Crossref one point of contact and helps feed
back local knowledge to us
4. Working with members
• We’d like to do more:
• Local LIVE events (hi!)
• Webinars
• Better language support
• Community forum
• We’d love your ideas
5. Crossref Community Ambassador program
• To gain a deeper understanding of certain
audiences or countries
• Outbound education - existing members and new
audiences
• Improve communication with and between non-
6. • To launch January 2018 will small number of
Ambassadors
• Interested? Fill out an interest form at
http://bit.ly/2yMKP6d
• Questions? vfairhurst@crossref.org
Crossref Community Ambassador program
8. Where to find help
https://support.crossref.org/hc/en-us/requests/new
9. Product Support
• help members register and maintain
their metadata records
• help everyone else discover and use
metadata records
• 1/3 of all support tickets are related to
metadata quality concerns
10. Where to find help
• Help documentation: http://support.crossref.org
• Crossref technical support: email support@crossref.org
• Webinars: https://www.crossref.org/webinars/
• Other questions: member@crossref.org
11. Staying up-to-date
Twitter: @crossrefOrg and @crossrefsupport
What are we thinking about: blog.crossref.org
What are we playing with: labs.crossref.org - new and
experimental tools and initiatives
A lot of information today. We are here to help! A number of different support options for members.
Not just Brazil but Turkey, So Korea, Russia, Japan, India., Uruguay, Colombia, Some of these are university based publishers, others are societies or gov’t funded pubs.
Worldwide, publishers who sponsor smaller publishers and service providers who solely provide technical assistance.
We love working with sponsors!
Webinars targeted for different time zones to meet geographical need - can do in diff languages too
Help topics grouped topic – registering content, maintaing, query or retrieving.