Personal Information
Entreprise/Lieu de travail
Berlin Area, Germany Germany
Profession
Service Design / Social innovation
Secteur d’activité
Design
À propos
I help businesses create great experiences by understanding and reshaping customer interactions.
Manager by trade, qualitative/quantitative researcher along the way and designer at heart, I spent the past 10 years exploring human behavior, motivations and decisions. Today, I use the tools of service design and business strategy to ground decisions on a solid understanding of market and customers, and to transform services into an asset that we, humans, our customers, are just happy to use every day.
• 3+ yrs experience in building up and managing unique initiatives backed by top-tier business school education.
• 3+ yrs experience in quantitative and qualitative research, from econ
Mots-clés
human-centered
kpi
strategy
innovation
service design
design thinking
business case
hcd
designer
roi
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