We've been looking for cool and original ways to thank customers for their loyalty. After reading hundreds of posts and interviewing Robin from the Thank Tank (thethanktank.com). We put together a list of 7 (+ a bonus one) customer appreciation ideas to help your small business stand out without spending hundreds of dollars.
2. Let me ask you
a simple question
How much do you
care about your
customers ?
3. Let’s say, on a scale from
Comcast to Zappos
Customers are
just numbers
Making a personal
connection with customers
is our main focus
We love our customers,
but don’t really know
them though
4. So where are you at ?
(Be honest)
If you’re reading this,
I’d say around here Come don’t be
too hard on yourself :)
(unless you’re Comcast,
then sorry)
6. Are you showing
customers how much
you care though?
Sure, I send loyal
customers special discounts
…
7. Are you showing
customers how much
you care though?
Sure, I send loyal
customers special discounts
…
… and call or email
them to check-in…
8. Are you showing
customers how much
you care though?
Sure, I send loyal
customers special discounts
…
… and call or email
them to check-in…
… and see if there’s
anything I can do
for them
14. Eh, wait a minute!
How is that creative ?
That’s the sarcastic
voice inside of me
(she’s a real pain)
15. Eh, wait a minute!
How is that creative ?
That’s the sarcastic
voice inside of me
(she’s a real pain)
Simple. When’s the last
time you received a handwritten
note from a company ?
16. Yeah, that’s right,
it doesn’t happen often
DECEMBER 2013 DECEMBER 2012
And that’s only
if you’re lucky
(Hint: I’m not that
lucky. Hint: send
me a card pleeease)
17. Want tips to write
the perfect note?
CLICK HERE TO
GET THOSE TIPS
19. Yeah, not impressed…
not that creative either
I promise I’m not
insane (or having
a dialogue with myself)
(or maybe I am, so what)
20. Yeah, not impressed…
not that creative either
I promise I’m not
insane (or having
a dialogue with myself)
(or maybe I am, so what)
Cookies are a classic,
but you can find so many
original ones nowadays
21. super customized
cookies that look
like you
Parker’s crazy cookies
does that perfectly
Merci
cookies that say
thank you in
different languages
Gracias
Check out Cookies by
Design’s website
And so much more:
gluten free cookies, personalized boxes,
organic cookies, cookie cakes, cookie bouquets
22. Want to read more
about cookies ?
CLICK HERE
TO DO SO
25. Seriously? Practical
gifts, that’s not fun!
That’s me about
10 years ago.
I used to hate
practical gifts.
It might not be fun but
customers will love it if you
solve problems for them
28. What problems
can you solve ?
That’s your
customer’s
journey
And those are problems
occurring along the
journey (also called
pain points)
29. What problems
can you solve ?
That’s your
customer’s
journey
And those are problems
occurring along the
journey (also called
pain points)
Make those pain
points disappear
30. Want examples of pain
points to get rid of ?
CLICK HERE TO
GET THOSE EXAMPLES
32. Cool idea. But there’s
nothing in my city…
Come on
that’s never true
33. Cool idea. But there’s
nothing in my city…
Come on
that’s never true
For a foreigner, anything
unique they can’t get at
home is something!
34. I’m sure your city
or country has
a lot to offer
regional candies
or cookies
regional or
national symbols
35. I’m sure your city
or country has
a lot to offer
regional candies
or cookies
regional or
national symbols
And anything
else
typical to
where you
live
36. Want more reasons
why regional gifts
are a good idea ?
CLICK HERE TO
READ MORE
43. Isn’t it creepy to get
too personal ?
I get that one
a lot about the
video feature of our
live chat software
44. Isn’t it creepy to get
too personal ?
I get that one
a lot about the
video feature of our
live chat software
The key is to never use
data customers didn’t
willingly give you
45. Which special occasions
are appropriate ?
birthdays (if you
ask for the date)
weddings or any
events associated
with your business
46. Want a real
example of business
birthday gifts?
CLICK HERE TO
READ ABOUT IT
48. I’m not even famous
how could I give anyone
a moment of fame ?
That’s the situation
we’re in…
I’m not talking Hollywood
fame, I just mean you need to step
back and let customers shine
49. This could be done
through
posting customers’
photos on social media
having a fan or
customer of
the month
50. Wanna see how
Skittles honors their
best customers ?
CLICK HERE TO
FIND OUT
52. What in the world is that
drawing under the title
supposed to be ?!
I’d be tempted to
answer « a digital
piece of art »
It’s the wide open doors of
your company to show customers
they’re welcome. (I know, clever right ?)
53. Making it easy for customers to
reach you is the best daily gift
you can give them.
And believe me, not
a lot of bigger companies
are as accessible as
smaller companies!
54. WANT TO SHOW
CUSTOMER APPRECIATION
all day, everyday ?
We can help you!
Just add a simple chat window
to your website
CLICK HERE TO
LEARN MORE