World of IoT is a maze of proprietary solutions that are usually designed to address a problem in silos – you can have an alarm system application that reads the sensors and notifies the user in case of an issue while another standalone application is focused on the heating system only. Accenture will demonstrate how standardizing sensor signals onto one unified flow of data through Azure IoT Hub, eventually Google or AWS, and connecting these onto Salesforce Field Service can streamline the work with a customer, including a technician dispatch in case of some defined unexpected situation at client or own site. This data unification and process standardization is paramount for large corporations that are looking for one global solution for both sensor reading and field service. Come and see how Accenture has addressed these topics that may apply to you as well.

1. Accenture Salesforce IoT Accelerator
Using Google, MS Azure and AWS IoT Platforms to tame the maze of sensors & their output data into unified data
stream that connects to Salesforce, creating one-stop shop (field) service application for customer & their clients.
by Jan Malý, Charlie Isaacs and Tom Van Leeuwen

2. #CD22
What if devices could help
provide a better customer
service? We would like to
show you that they can – even
automatic sometimes. What if
Accenture could build and re-
use the same components for
similar clients and reduce
delivery times by 20-30%
using >Accelerator for IoT?
Agenda Introduction
Challenge, Solution, Benefits
Where is the innovation? (>Accelerator)
Real World Applications
Added Value – Accenture, SF and Waylay
##
##
##
##
##
## IoT Solution – Prototype Demo
## Q & A

3. #CD22
Introduction
Charlie Isaacs
CTO for IoT at Salesforce
Jan Malý
Practice Lead for CZ, SK, HU and RO at Accenture
Tom Van Leeuwen
VP Product Management at Waylay
Michal Skrbek
Associate Manager, Accenture
Erkan Belek
Head of Strategic Partnerships at Waylay

4. #CD22
Challenge of the proprietary IoT systems
Sensors Set 1
Heating System
Control
Application
Notifications Sensors Set 2
Alarm System
Control
Application
Notifications
Duplicate
effort
Multiple
user setups
Different
platforms &
languages
On-Premise
solutions
Built from
scratch
Exponential
complexity
growth by each
added system
Priority
differentiation
issue
No criteria-based
case allocation
Siloed
applications
Different
security
standards
across
systems
Limited
notification
routes or
disparate
sources

5. #CD22
From complexity and multitude of proprietary applications designed for sensor signal reading and notifications in siloed point topics to a standardized
platform that unifies the data streams for all possible scenarios on one user interface across all communication channels and devices.
IoT-driven Customer Service
Challenge
• Diverse world of IoT and its siloed proprietary applications.
• Scalability, security and standards compliance is usually an afterthought.
• Disparate notifications, usually through limited communication channels and automation options.
Solution
• Unify the data streams and communication from diferent sensors on key IoT Platforms.
• Connect to Salesforce.com and automate the processes.
• Adapt to a different client maturity.
Benefits
• Accenture to be client‘s OneStopShop from device performace to customer service E2E process.
• Built on globally recognized standards for security, scalability and compliance.
• Faster Time-to-Market for the client and better build time for Accenture.

6. #CD22
IoT Solution - Prototype DEMO
Factory / Building / Devices IoT
sensors
Unified data
streams and
rules
CRM
connector
CRM cloud field
services / customer
service & dispatch Technician
Event Data Event Data & Context Action
Native
connectivity
IoT devices send the data to unified
rules engine running in cloud.
Pre-deployed rules evaluates various
telemetric inputs (temperature, pressure,
humidity..) and forwards relevant data
via native CRM connector.
CRM enriches with the customer
data and applies specific
evaluation rules (e.g. temperature
over threshold for over certain
period of time) and creates event
in cloud field service solution.
Case assigned to
technician
automatically
and action is
performed.

7. #CD22
Where is the Accelerator Innovation?
Set of integrated re-usable assets and rules deployed among client agnostic environments.
Automates all from sensor onboarding to
process creation and implementation in
field service & communities (using
components and process flows)
Reuses & Recycles already built product
(SF managed package) as accelerator for
similar clients within the same industry –
better build time = faster time-to-market for
customer
Creates and maintains Component &
Process Template Database searchable
by application, industry etc. and available
for a faster design, development & testing.
Sensors from selected providers
Multitenant MAG
IoT Cloud engines
automated
provisioning
Preconfigured
ruleset for
selected
sensors
Cloud field services rule
set (Salesforce and others)
REUSE
AUTOMATE STANDARDIZE

8. #CD22
Real World Applications
Utilizing the IoT solution BEYOND network monitoring, facility management or smart metering.

9. #CD22
Added value of the partnership for you!
Strategic
consultancy &
implementation
partner in IoT
End-to-end
field service
driven by IoT
anywhere
#1 SF IoT
accelerator &
management
platform

10. #CD22
Questions and Answers Section

11. Thank you! #CD22