1. Next Generation Diversity & Inclusion: Profitable, Sustainable, Global Edward Jones | October 12, 2011 Andrés T. Tapia President Diversity Best Practices Visit www.inclusionparadox.com www.diversitybestpractices.com Follow diversity trends & insights: http://twitter.com/AndresTTapia

2. From the cacophony of Lima, Peru To, the wheat fields of Harrington, Washington PERU

4. The World Is Not Flat It’s Upside Down…

8. How do we prepare our leaders? In a Post… Post… Boomer Post… American Post… Modern 911 Post… Economic boom… Post…

10. Economy Politics Workplace

13. People of color and women crashing through previous barriers United States

16. Source: http://pewhispanic.org/states/population/ Latinopalooza

19. Trends and Characteristics that Shape the Emerging Workforce

22. Impact of Diversity on Team Performance Reference: Adler, N. J. International Dimensions of Organizational Behavior. 4th ed. Cincinnati, OH: South-Western, 2002. Effectiveness in creative tasks Monocultural Teams Multicultural Teams Multicultural Teams Less + + + + + + + + c. Milton J.Bennett, 2008 Average Performance Leader ignores or suppresses cultural difference Cultural difference an obstacle to performance Leader acknowledges & supports cultural difference Cultural difference an asset to performance More

23. To Sustainable Diversity

24. Who Does the Work Culture—What We Believe and Why What We Sell How We Run the Business Culture—What We Believe and Why Business Business Case Impact on products and services Operations Business Case Impact on internal systems and processes Talent Business Case Impact on talent (engagement, retention, advancement, etc.)

25. To… Crosscultural Competence From… Tolerance and Sensitivity

26. d ability 2 discern n taK N2 acct one’s own n others’ wrld views 2B abL 2 cz opertntys , mke decisions, n resolV conflicts n wAz dat optimize cultural diffs 4 btr , longA lastin , &mre cr8tive soln’s . Crosscultural Competence The ability to discern and take into account one’s own and others’ world views to be able to seize opportunitie s, make decisions , and resolve conflicts in ways that optimize cultural differences for better , longer lasting , and more creative solutions .

27. Copyright © 2010 Hewitt Associates LLC Implications for Benefits Different Money Worldviews

28. Hewitt Analysis of How Culture Affects Long-Term Savings Behaviors Race Salary Gender Tenure Age Balance AVERAGE CONTRIBUTION RATE AVERAGE % IN EQUITIES INTERNET USAGE 1 2 3 4 5 N/A 1 2 3 5 4 N/A 1 N/A 3 4 5 2 1 2 N/A 3 N/A N/A 1 3 3 6 5 2 Copyright © 2010 Hewitt Associates LLC PARTICIPATION % W/LOANS & WITHDRAWALS OUTSTANDING

29. Ethnicity Drives Plan Behaviors Copyright © 2010 Hewitt Associates LLC 2% 21% 81% 72% 8% 77% White 2% 16% 67% 73% 9% 76% Asian 8% 39% 51% 66% 6% 66% African American 3% 29% 67% 70% 6% 65% Hispanic Percent with Loans Outstanding Percent Taking a Withdrawal Average Percent in Equities Average Contribution Rate Internet Usage Participation More financial security Less financial security

30. Copyright © 2010 Hewitt Associates LLC Ethnicity Drives Plan Behaviors 2% 21% 81% 72% 8% 77% White 2% 16% 67% 73% 9% 76% Asian 8% 39% 51% 66% 6% 66% African American 3% 29% 67% 70% 6% 65% Hispanic Percent with Loans Outstanding Percent Taking a Withdrawal Average Percent in Equities Average Contribution Rate Internet Usage Participation More financial security Less financial security

31. Participation Contribution Rates % in Equities Internet Usage Loans Withdrawals African American Hispanic Asian Regression-adjusted comparison of 401(k) behavior (relative to Whites) Copyright © 2010 Hewitt Associates LLC 13% -7% 36% -20% 11% -2% -7% -9% -15% 56% 47% -9% -7% -24% -32% 89% 171%

33. I

34. la familia nosotros el equipo

35. Tame the Wild West Pull yourself up by your bootstraps God helps those who help themselves

36. que sera, sera Dios quiere God willing ¡El avión nos dejó! What will be, will be The plane left us!

37. I am a member of Second Baptist, Hycel B. Taylor, Pastor I am an Alpha Phi Alpha I am an Alpha Kappa Alpha

39. Copyright © 2010 Hewitt Associates LLC

40. Copyright © 2010 Hewitt Associates LLC

41. Copyright © 2010 Hewitt Associates LLC

42. Copyright © 2010 Hewitt Associates LLC

43. Copyright © 2010 Hewitt Associates LLC

44. Copyright © 2010 Hewitt Associates LLC

45. Copyright © 2010 Hewitt Associates LLC

46. Copyright © 2010 Hewitt Associates LLC Crosscultural Competence

48. It’s in Edward Jones’ DNA: A Culture of Caring and leaving individuals better since we met them

49. It’s time to re-listen to the Genius of Ted Jones: The Overlooked Communities

50. Overheard at Jim Weddle Townhall Embracing differences makes us collectively stronger It makes our work better Right thing to do but also a business imperative Hispanics as investors: Average age 46 – middle of he peak of asset accumulation years Nearly ½ Hispanics are homeowners; 3 out of 4 working; average net worth just under $200,000 Various groups of color value personal approach Purchasing power among African Americans increased 86% over past 10 years African Americas tend to save more for college and home than for retirement 86% purchasing decisions made by women. They are no longer only the wives of the men who manage the family finances. WINGS: more than half Financial Advisor net growth in 2010 was women

51. And does anyone really know what young people want?

52. ¡Gracias!

53. inclusionparadox.com twitter.com/AndresTTapia