Personal Information
Entreprise/Lieu de travail
London, United Kingdom, NEW HAM United Kingdom
Secteur d’activité
Advertising / Marketing / PR
Site Web
www.metricconsultancy.com
À propos
Market Research and Marketing Consultant with Global experience in 50 countries. Special focus on research issues in Buyer Behavior & Distribution Management.
Certified BQF Business Excellence Assessor for EFQM model, conducted assessments for UK and London Excellence award.
Managed innovative research in the areas of;
CEM, Developing improvement plans using TQM based process improvement tool like QFD and Six Sigma.
Consistency Measurement in Service Quality, Delight Generation,
Kano’s Theory of Two-Dimensional Quality, Latent need identification, Attractive Quality Creation.
Loyalty & Commitment, modeling for loyalty behavior, share of wallet. Outcome measures of loyalty in d...
Mots-clés
customer experience
customer satisfaction
top box score
emotion
emition
customer
delight
drugs
effectiveness
behavior
prescription
promotion
sales
force
score
promoter
net
analysis
driver
key
Tout plus
Personal Information
Entreprise/Lieu de travail
London, United Kingdom, NEW HAM United Kingdom
Secteur d’activité
Advertising / Marketing / PR
Site Web
www.metricconsultancy.com
À propos
Market Research and Marketing Consultant with Global experience in 50 countries. Special focus on research issues in Buyer Behavior & Distribution Management.
Certified BQF Business Excellence Assessor for EFQM model, conducted assessments for UK and London Excellence award.
Managed innovative research in the areas of;
CEM, Developing improvement plans using TQM based process improvement tool like QFD and Six Sigma.
Consistency Measurement in Service Quality, Delight Generation,
Kano’s Theory of Two-Dimensional Quality, Latent need identification, Attractive Quality Creation.
Loyalty & Commitment, modeling for loyalty behavior, share of wallet. Outcome measures of loyalty in d...
Mots-clés
customer experience
customer satisfaction
top box score
emotion
emition
customer
delight
drugs
effectiveness
behavior
prescription
promotion
sales
force
score
promoter
net
analysis
driver
key
Tout plus