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Damon P. Schneider Consultant, Loss Control The Retail Food Service Industry :  A “walk on the wild side”  Work Safe, Protect Revenue  & Preserve Profit
AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who is this guy?
Overview of available services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview of available services ,[object Object],[object Object],[object Object],[object Object]
Food borne illness / foreign object
Systemic failure?
Representative of “best practice”?
Was proper policy communicated?
HACCP for retail food service industry ,[object Object],[object Object],[object Object]
HACCP for retail food service industry ,[object Object],[object Object],[object Object]
Food storage practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Helpful resources:  myfoodalerts.com
Click on “View Incident”
What would be a solid foundation? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer versus environment
Interior compared to exterior walkways
A primary loss driver - slip / trips / falls!
How big of a deal is it? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Want to play “claimant’s attorney”?
Crushed curb with a bonus – rebar!
Good condition but odd height diff?
Envision the potential for a claim ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Premises liability exposure to claims ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident documentation and analysis ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why should I ask “why”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Liquor liability control  (aka “Responsible Beverage Service”) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Training & documentation – Online!
Tips to contain your exposure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Have an intoxicated patron? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Property exposure to loss ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Congealed grease + ignition source=?!
Appliances must be properly protected
Good housekeeping is good practice
Property exposure to loss ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Property exposure to loss ,[object Object],[object Object],[object Object],[object Object]
Property exposure to loss ,[object Object],[object Object],[object Object],[object Object],[object Object]
So how can I prepare my next steps?
Continuous Improvement Cycle for Retail Food Service  Mgmt Advocacy Safety Program Monitoring Identified New Hazards Safety Communications Training Employee Feedback Mgmt of Change Plan Accountable Lessons Learned Assess Safety  Culture Gap Analyses Effective Risk  Mitigation? ORGANIZATIONAL SAFETY CULTURE ORGANIZATIONAL SAFETY CULTURE Safety *Identify hazards. *Analyze, assess,  accept and mitigate risk. *Monitoring plans. Process Assurance ,[object Object],[object Object],[object Object],[object Object]
Ask yourself this … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some parting thoughts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some parting thoughts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you for your attention ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Loss Exposures in the Restaurant Class of Business 08-2011