Complete Corporate Self Review Survey

You have been invited to take the DIAf Corporate Self Review Snapshot Survey.

http://www.decssurveys.sa.edu.au/online/selfreveiw.aspx
The password to enter this survey is opds.

This survey details key criteria to consider as a lead into self review of any business unit's
performance and operations.

You should complete this survey individually.
Please be honest as all responses are anonymous, and will be collated to provide data for
collaborative discussion.
All the survey's questions are answered on a ratings scale from Strongly Disagree to Strongly
Agree.
There are no text or long answer questions in the survey, these types of comments should be
raised in the collaborative discussion following the survey's completion and principle analysis.

After the survey is closed it is important to allow adequate time for the collaborative
discussion and debate.
The unit will then discuss the Focus on Core Business and two other principles identified as
the greatest opportunities for improvement.

The collaborative discussion will encompass:
a) the evidence used by staff to rate the criteria
b) what the next steps would be for improvement
c) ongoing self review processes
d) the data and other evidence that would be gathered to monitor and evaluate improvement
over time.

Kind regards

Dain Sanye
Data Management and Analysis
Workforce Development, HR & WD
Department of Education and Children's Services
ph: 820 41402
fax: 8226 2360
courier: R11/58
email: dain.sanye3@sa.gov.au

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interference.

FOCUS ON CORE BUSINESS
(12 Responses)

Strongly Disagree Disagree Neither Agree Strongly Agree
Business unit goals are clear, known and used to drive
decisions 2 -16.67% 3 -25.00% 2 -16.67% 4 -33.33% 1 -8.33%
The business unit has high service standards and
delivery that result in high quality outcomes 0 0.00% 1 -8.33% 0 0.00% 8 -66.67% 3 -25.00%
Staff are committed to the business unit's goals 0 0.00% 1 -8.33% 2 -16.67% 7 -58.33% 2 -16.67%
The business unit's plans, processes and practices work
effectively to support staff to achieve goals 2 -16.67% 2 -16.67% 3 -25.00% 4 -33.33% 1 -8.33%
FOCUS ON CORE BUSINESS 4 7 7 23 7

Focus on Core Business


Business unit goals are The business unit has Staff are committed to The business unit's FOCUS ON CORE
clear, known and used high service standards the business unit's plans, processes and BUSINESS
to drive decisions and delivery that result goals practices work
in high quality effectively to support
outcomes staff to achieve goals

THINK SYSTEMICALLY
(12 Responses)

Political, system and contextual issues are identified and
strategically addressed in business unit plans and
practices 1 -8.33% 1 -8.33% 4 -33.33% 5 -41.67% 1 -8.33%
Effective research and development processes enable
staff to improve business unit operations, outcomes and
service delivery 0 0.00% 3 -25.00% 2 -16.67% 5 -41.67% 2 -16.67%
Internal management processes are routinely reviewed
to continuously improve business unit operations 1 -8.33% 3 -25.00% 4 -33.33% 2 -16.67% 2 -16.67%
Effective partnerships exist with key stakeholders, other
business units and professional groups to support the
achievement of unit goals 0 0.00% 1 -8.33% 4 -33.33% 6 -50.00% 1 -8.33%
THINK SYSTEMICALLY 2 8 14 18 6

Think Systemically


Political, system and Effective research and Internal management Effective partnerships THINK
contextual issues are development processes are routinely exist with key SYSTEMICALLY
identified and processes enable staff reviewed to stakeholders, other
strategically addressed to improve business continuously improve business units and
in business unit plans unit operations, business unit professional groups to
and practices outcomes and service operations support the
delivery achievement of unit
goals

SHARE LEADERSHIP
(12 Responses)

Leaders provide clear direction and supportive
leadership and take an effective stance appropriate to
the individual/situation to achieve agreed outcomes 2 -16.67% 4 -33.33% 1 -8.33% 5 -41.67% 0 0.00%
Leadership is shared with strategies and processes to
build the leadership capacity of individuals and
leadership density of the business unit 4 -33.33% 1 -8.33% 4 -33.33% 2 -16.67% 1 -8.33%
Leaders support effective business unit management
through a focus on professional learning for staff and
themselves 3 -25.00% 0 0.00% 3 -25.00% 5 -41.67% 1 -8.33%
Leaders ensure change is managed positively and
successfully, with workload balance and business unit
directions sustained 2 -16.67% 2 -16.67% 6 -50.00% 1 -8.33% 1 -8.33%
SHARE LEADERSHIP 11 7 14 13 3

Share Leadership


Leaders provide clear Leadership is shared Leaders support Leaders ensure SHARE LEADERSHIP
direction and with strategies and effective business unit change is managed
supportive leadership processes to build the management through a positively and
and take an effective leadership capacity of focus on professional successfully, with
stance appropriate to individuals and learning for staff and workload balance and
the individual/situation leadership density of themselves business unit directions
to achieve agreed the business unit sustained
outcomes

ATTEND TO CULTURE
(12 Responses)

A positive workplace culture supports staff to work with
enthusiasm, commitment, energy and the business unit
to achieve succcess 0 0.00% 2 -16.67% 4 -33.33% 4 -33.33% 2 -16.67%
Team member roles and responsibilities are clearly
known and professional team interactions optimise
business unit success 1 -8.33% 2 -16.67% 2 -16.67% 4 -33.33% 3 -25.00%
Professional development and performance
management processes provide staff with recognition,
support and feedback to develop expertise 2 -16.67% 1 -8.33% 5 -41.67% 3 -25.00% 1 -8.33%
Culture and morale building processes effectively
support positive staff interactions and address issues
and concerns 1 -8.33% 3 -25.00% 4 -33.33% 4 -33.33% 0 0.00%
ATTEND TO CULTURE 4 8 15 15 6

Attend to Culture


A positive workplace Team member roles Professional Culture and morale ATTEND TO
culture supports staff to and responsibilities are development and building processes CULTURE
work with enthusiasm, clearly known and performance effectively support
commitment, energy professional team management positive staff
and the business unit interactions optimise processes provide staff interactions and
to achieve succcess business unit success with recognition, address issues and
support and feedback concerns
to develop expertise

LISTEN AND RESPOND
(12 Responses)

Quality partnerships are deliberately developed with key
clients and stakeholders to achieve business unit
outcomes 0 0.00% 0 0.00% 2 -16.67% 8 -66.67% 2 -16.67%
Communication processes provide information to and
from clients and stakeholders to improve business unit
service delivery and outcomes 0 0.00% 1 -8.33% 3 -25.00% 7 -58.33% 1 -8.33%
Decision making structures are effective with high levels
of staff and stakeholder support for and engagement in
decisions 2 -16.67% 3 -25.00% 1 -8.33% 4 -33.33% 2 -16.67%
Commitment to quality service delivery and
responsiveness by all unit staff provides high levels of
satisfaction and positive client relationships 0 0.00% 0 0.00% 2 -16.67% 7 -58.33% 3 -25.00%
LISTEN AND RESPOND 2 4 8 26 8

Listen and Respond


Quality partnerships Communication Decision making Commitment to quality LISTEN AND
are deliberately processes provide structures are effective service delivery and RESPOND
developed with key information to and from with high levels of staff responsiveness by all
clients and clients and and stakeholder unit staff provides high
stakeholders to stakeholders to support for and levels of satisfaction
achieve business unit improve business unit engagement in and positive client
outcomes service delivery and decisions relationships
outcomes

MAKE DATA COUNT
(12 Responses)

Effective data management processes are in place to
collect, store and access reliable data 0 0.00% 3 -25.00% 4 -33.33% 3 -25.00% 2 -16.67%
Multiple measures of data are analysed and used to
inform improvement directions, evaluate programs and
report on outcomes 1 -8.33% 4 -33.33% 2 -16.67% 5 -41.67% 0 0.00%
Data is used to identify root causes and variation to
target improvement efforts and monitor the
effectiveness of strategies implemented 2 -16.67% 4 -33.33% 3 -25.00% 3 -25.00% 0 0.00%
Data creates knowledge and learning for the business
unit and system to inform decisions for development and
innovation 1 -8.33% 4 -33.33% 3 -25.00% 4 -33.33% 0 0.00%
MAKE DATA COUNT 4 15 12 15 2

Make Data Count


Effective data Multiple measures of Data is used to identify Data creates MAKE DATA COUNT
management data are analysed and root causes and knowledge and
processes are in place used to inform variation to target learning for the
to collect, store and improvement improvement efforts business unit and
access reliable data directions, evaluate and monitor the system to inform
programs and report on effectiveness of decisions for
outcomes strategies implemented development and
innovation

SET DIRECTIONS
(12 Responses)

An explicitly stated vision, values and purpose,
developed in collaboration with staff, drives business
unit decisions, plans and directions 1 -8.33% 5 -41.67% 1 -8.33% 4 -33.33% 1 -8.33%
Planning processes build staff capacity and expertise to
achieve the vision and continuously improve business
unit outcomes 1 -8.33% 4 -33.33% 2 -16.67% 3 -25.00% 2 -16.67%
Communication, monitoring and evaluation of planning
processes occurs with high levels of staff involvement
and ownership 4 -33.33% 1 -8.33% 2 -16.67% 5 -41.67% 0 0.00%

Business unit plans are integrated and enacted in daily
operations to ensure strategic directions are achieved 1 -8.33% 2 -16.67% 3 -25.00% 3 -25.00% 3 -25.00%
SET DIRECTIONS 7 12 8 15 6

Set Directions


An explicitly stated Planning processes Communication, Business unit plans are SET DIRECTIONS
vision, values and build staff capacity and monitoring and integrated and enacted
purpose, developed in expertise to achieve evaluation of planning in daily operations to
collaboration with staff, the vision and processes occurs with ensure strategic
drives business unit continuously improve high levels of staff directions are achieved
decisions, plans and business unit outcomes involvement and
directions ownership

TARGET RESOURCES
(11 Responses)
Effective resource management systems identify,
support and develop the business unit's human,
financial and physical resources 2 -18.18% 2 -18.18% 3 -27.27% 4 -36.36% 0 0.00%
Resources are targeted to achieve successful outcomes
with processes in place to review resource needs and
effectiveness 0 0.00% 3 -27.27% 3 -27.27% 4 -36.36% 1 -9.09%

Business unit assets and resources are acquired,
organised and maintained to support unit performance 0 0.00% 2 -18.18% 3 -27.27% 6 -54.55% 0 0.00%
Risk management processes ensure prudent financial
management, regulatory compliance and safe
workplace practices 1 -9.09% 1 -9.09% 4 -36.36% 4 -36.36% 1 -9.09%
TARGET RESOURCES 3 8 13 18 2

Target Resources


Effective resource Resources are targeted Business unit assets Risk management TARGET
management systems to achieve successful and resources are processes ensure RESOURCES
identify, support and outcomes with acquired, organised prudent financial
develop the business processes in place to and maintained to management,
unit's human, financial review resource needs support unit regulatory compliance
and physical resources and effectiveness performance and safe workplace
practices

CONTINUOUSLY IMPROVE
(12 Responses)
Effective, known improvement processes support staff
to ensure that business unit goals are achieved and
outcomes are continuously improved 1 -8.33% 3 -25.00% 3 -25.00% 5 -41.67% 0 0.00%
Rigorous, regular self review processes occur, with staff
involvement, to monitor outcomes, evaluate progress
and inform future directions 0 0.00% 3 -25.00% 4 -33.33% 5 -41.67% 0 0.00%

A commitment to continuous improvement is evidenced
by routine policy review and development cycles, and
effective document and records management 1 -8.33% 3 -25.00% 4 -33.33% 3 -25.00% 1 -8.33%
The business unit's staff develop integrated, sustainable
and systemic programs, projects and products to
achieve business unit goals and respond to the
emerging needs of stakeholders 0 0.00% 0 0.00% 3 -25.00% 7 -58.33% 2 -16.67%
CONTINUOUSLY IMPROVE 2 9 14 20 3

Continuously Improve


Effective, known Rigorous, regular self A commitment to The business unit's CONTINUOUSLY
improvement review processes continuous staff develop IMPROVE
processes support staff occur, with staff improvement is integrated, sustainable
to ensure that business involvement, to monitor evidenced by routine and systemic
unit goals are achieved outcomes, evaluate policy review and programs, projects and
and outcomes are progress and inform development cycles, products to achieve
continuously improved future directions and effective document business unit goals and
and records respond to the

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