1. Dana Lahleh Tel: +962796003051
P.O. Box 7490,Amman,11118 Jordan
Email: danalahleh@yahoo.com
Professional Profile
To secure apositionin adrivenorganization that willimprove my abilities,utilizemy experience,and satisfy myinsistent needto operate
Successfullyin the business world.
.
• Resourcefuland knowledgeable about business
relationships.
• In-depth understanding ofemerging Business & their
CommercialApplications.
• Forgery And Counterfeit Detection certified
• Anti-Fraud certified.
• Anti-money Laundry Certified.
• 5 Years workingexperienceat the HSBC Jordan.
• Self-motivatedand hardworking.
• Excellent oral and written communicationskills in
both English & Arabiclanguages.
• Have great CustomerServices Skills.
• Constructive team leader or player that can motivate
and encourage the team.
• High Capability to work underpressure.
 Microsoft Office proficient.
Professional Experience
Arab Jordan Investment Bank. Amman, Jordan (( changed from HSBCto AJIB ))
May 2015 to present
Trade Manage
Achievements:
 Ensuredsustainable growth through enhancingcustomersatisfactionand/orkeyinitiatives that will
deliver future value.
 Developedstaff knowledge withintrade.
 Contactedmany Customers in order to maintain service level.
 Measured, monitored andcontrolledof keyaspects of service deliveryandmet SLA.
Responsibilities:
 Ensure trade transactions are processedandapprovedaccording toCredit applications approvedby
Credit Committee.
 Identify workflow/system improvements andwork with supervisor and operations teamtoenact
change.
 Resolution of customer complaints in line withdepartmental procedure
 ControllingOperational Risk;
 AvoidingInternal andExternal Frauds;
 ApproveTransactions performedby officers;
 Ensure that fully correct trade applications receivedbeforecut-offtime areprocessedsame day
 Improvingrelationships with both colleagues withinthe department andwithin corporate team, as
well as to developthe knowledge andskills of newjoiners to trade.
 Complyingwith all relevant anti-moneylaunderingregulations,includingthe provisionof advice
on moneylaunderingissues within 24 hours.
HSBCBank Middle Eastltd. Amman, Jordan
November 2011 to Present
Advanced in the following threepositions which entail the same duties listed below. With a general rating
between verygood and Exceptional.
• Premier Relationship Manager -Promotedto this positionin August 2013.
• Sales & Service Officer -Promotedto this position inJanuary 2013.
• Sales & service AssociatePromotedto this Position inNovember 2011.
Achievements:
• Developedand managed theindividualportfolios ofCustomers,whichincludes proactive cross selling
of Profitablebanking Products and the provision ofhigherValueinvestments to Existingand new
customers.
• Achieved therequiredSales Target.
• Receivedmanyappreciation letters fromcustomers.
Responsibilities:

2. • Increase bank profitability.
• PromotingHSBC as the world local bank and aleader incustomerservice.
• Handling customercomplaints and resolving themin atimelymanner.
• Satisfy customer needs.
• Ensuring all documents and transactions are completedinatimelymanner.
• Maintains compliancewith audit recommendations,laws and AntiMoney Laundry procedures.
HSBCBank Middle Eastltd. Amman, Jordan
May 2009 – November 2011
Teller Associate
Achievements:
• Attended Customer’s immediate requirements withthe maximumspeedand efficiencyreflectingthe
professional imageof theinstitution.
• Receivedmanyappreciation letters fromcustomers.
Responsibilities:
• Handling all types of cash transactions.
• Check and process outwardclearing cheques.
• Daily ATM replenishment andbalancing.
• Follow upwith audit Recommendationand local regulation requirements.
Part-time Jobs held during attending University:
• Kee Dee Zee: A kid’s event company whereIworkedas an Assistant during Events.
• Ideal Vision: aPromotional Companywhere Iworked with theteam to arrangepromotionalevents
for various bigcompanies in Amman, i.e.Nestle,LGand Nissan.
Education
Hashemite University, Amman,Jordan
B.A of Finance And Banking GPA 3.6 Excellent (rated third in my class).
January 2009
Lady Of Nazareth School,Amman
TawjihiCertificate (General high School Certificate).
June 2005
References
Available uponrequest.